PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Jeromes Furniture

Ashley Furniture and Jeromes Furniture Overview

Total reviews
2746
172
Company responses
126
0
Issues resolved
14
3

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2746 reviews. It is 2574 reviews more than Jeromes Furniture received since May 5, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jeromes Furniture customer support team than with Ashley Furniture customer service.

Ashley Furniture and Jeromes Furniture Consumer Ratings

Rank
270 out of 2130 in Furniture and Decor category
282 out of 2130 in Furniture and Decor category
Customer service
228 in category
203 in category
Product or Service Quality
230 in category
261 in category
Staff
230 in category
181 in category

According to consumer ratings and reviews, Ashley Furniture ranks 12 points higher in the Furniture and Decor category than Jeromes Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 366 points higher than the worst rated brand in this category. At the same time, Jeromes Furniture was rated 1.5 stars for Customer service criterion in this category and it is 391 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Jeromes Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category. Jeromes Furniture however was rated 2 stars and it is 70% greater than other in category.

Ashley Furniture and Jeromes Furniture Rating Details

Customer service
1.4 (689 reviews)
1.5 (89 reviews)
Reviewer's quote

...THIS IS BAD CUSTOMER SERVICE!!!..

Almond

...Their customer service is an absolute joke. Do yourself a favor and find anywhere other than Jeromes for Furniture..

Richard H
Product or Service Quality
1.6 (608 reviews)
1.5 (82 reviews)
Reviewer's quote

...Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended warranty?? So they can make more money...

Javante

I've lived in an apartment for two years and one day back in August I decided to upgrade my bedroom and get a sectional sleeper.I paid for it in cash and was promised it would be there the next day.needless to say it wasnt.I asked for my money back and they told me I'd have to wait two weeks for a...

Nathan d
Staff
1.8 (603 reviews)
2 (86 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...FALSE ADVERTISEMENT, HORRIBLE MANAGEMENT STAFF, SALES DEPARTMENT LIES AND IS OVER PUSHY..

Samy

Ashley Furniture and Jeromes Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sells rep who sold me the piece
  • Salesperson was helpful - he wanted our money
  • Sale staff were very nice
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Total lack of customer service
  • I will never do business with them
  • Customer service

Ashley Furniture and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

Ashley Furniture and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

Ashley Furniture and Jeromes Furniture Latest Reviews

Recent published reviews
2.4

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2746 reviews
1.2

We purchased a sectional from Jeromes. After 4 weeks the cushions started falling apart. We have had them replaced 4 tim...

Read all 172 reviews

Ashley Furniture and Jeromes Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Jeromes Furniture Sofa (33 reviews)
  • Jeromes Furniture Delivery Service (21 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)