PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Jeromes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Jeromes Furniture

Ashley Furniture and Jeromes Furniture Overview

Total reviews 3004 198
Company responses 126 0
Issues resolved 15 3

Ashley Furniture and Jeromes Furniture Consumer Ratings

Rank
303 out of 1525 in Furniture and Decor category
375 out of 1525 in Furniture and Decor category
Customer service
262 in category
240 in category
Product or Service Quality
270 in category
302 in category
Reliability
260 in category
240 in category
Delivery Service
274 in category
238 in category

Ashley Furniture and Jeromes Furniture Rating Details

Customer service
1.3 (842 reviews)
1.4 (104 reviews)
Reviewer's quote

...So far, not impressed AT ALL with the customer service..

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...except any messages blah blah blah if you try to wait on the phone you have to wait 60 minutes I would tell anybody that inquired about Jeromes that the customer service is very...

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Product or Service Quality
1.5 (736 reviews)
1.4 (97 reviews)
Reviewer's quote

...The employees art clueless and do not know their job or product. The worse Company EVER!!!..

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...I have a warranty on the couches but when I try to call to get service no one ever answers and the one time they did I got the run around. I am so frustrated and upset. I spent a lot of money on these items and they should last much longer than two years...

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Reliability
1.3 (722 reviews)
1.3 (96 reviews)
Reviewer's quote

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally out of sync. Just needed someone to come by and adjust. It's only2 years old. The rude person at the GBS warranty company said this is not covered.Tried calling the store without...

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Unable to contact says out of business. EmailIs blocked or off

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Delivery Service
2 (668 reviews)
2 (93 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Jadda, Jadda, Jadda, long story short, we took pictures, the owner of the delivery service who contracts with Jerome's for delivery came out and assured us they would take care of it. They had to have by law, a million dollars of coverage to even be in business in case something like this ever...

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Ashley Furniture and Jeromes Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Sells rep who sold me the piece
  • Salesperson was helpful - he wanted our money
  • How much they want your money
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Total lack of customer service
  • I will never do business with them

Ashley Furniture and Jeromes Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

My wife had fallen in the garage. After the 2nd night it was off to the hospital in the ambulance. To make a terrible...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4.9

My experience with Progressive has been wonderful. I applied online and was approved within seconds. I went to Jerome's...

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Ashley Furniture and Jeromes Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Had furniture delivered 14 days ago and delivery person walked in the muddy grass instead of using my large clean...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Shopped at Morena Blvd location attached to the cooperate. I'll make this as short as possible but I am a very angry...

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Ashley Furniture and Jeromes Furniture Latest Reviews

Recent published reviews
No votes

Have been calling for days and no one answers . This is bad for your business.

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1.9

I Purchased a 10 year warranty good luck have anybody return your phone call from Jeromes to give you the phone number s...

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1

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally...

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1.6

Unable to contact says out of business. Email
Is blocked or off

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Ashley Furniture and Jeromes Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)
  • Jeromes Furniture Sofa (34 reviews)
  • Jeromes Furniture Delivery Service (22 reviews)
  • Jeromes Furniture Furniture Set (15 reviews)