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Jcpenney

2.2
?

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  • 9 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1512 TOTAL REVIEWS
Rank
48 out of 450
in Supermarkets and Malls category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    78
  • SUCCESSFUL
    81%
  • AVG CALL DURATION
    03:03
  • ISSUES RESOLVED
    19%
Top Products and Services
3
113 reviews
2.2
72 reviews
2.3
71 reviews

Ashley Furniture

Has verified representatives
1.8
?

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  • 13 ISSUES RESOLVED
  • 127 COMPANY RESPONSES
  • 2549 TOTAL REVIEWS
Rank
238 out of 1723
in Furniture and Decor category
Rating Details
Customer service
Staff
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    112
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    03:58
  • ISSUES RESOLVED
    6%
Top Products and Services
1.8
402 reviews
1.9
335 reviews
1.8
174 reviews

How would you compare Jcpenney vs Ashley Furniture?

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Anonymous
#1531787

My experience with JC Penney has mostly been in-store, and I have no issues there. My only issue has been the recent poor communications regarding my recent online order.

My only experience with Ashley is recent and it involves their failure to tell me that part of my in-store order was out of stock.

After being told that their shipments arrive at their store in about a week to 10 days, I learned after almost two weeks after placing my order, that an integral part of the order had been out of stock and would take another week to arrive at their local warehouse. Suffice it to say, there is no issue with the merchandise at either store, but they share the unfortunate lack of communication skills with their customers.

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