PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney
Ashley Furniture

Jcpenney and Ashley Furniture Overview

Total reviews
1756
2882
Company responses
0
126
Issues resolved
11
15

Jcpenney and Ashley Furniture Consumer Ratings

Rank
62 out of 321 in Supermarkets and Malls category
291 out of 1485 in Furniture and Decor category
Customer service
No votes
243 in category
Website
No votes
279 in category
Exchange, Refund and Cancellation Policy
No votes
239 in category
Product or Service Quality
No votes
244 in category

Jcpenney and Ashley Furniture Rating Details

Customer service
No votes
1.4 (773 reviews)
Reviewer's quote

I called customer service concerning two fraud purchases made on my card. A hold was put on this card and still waiting for the new credit card sent to me..

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...I tried to contact customer service only to go to voice mail. This is the second week without any answers or call back..

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Website
No votes
2 (574 reviews)
Reviewer's quote

...So I go on y’all website to see the status and it said it was delivered. That’s *** cause the package said all my items was in the package but it definitely wasn’t . Then also there is a white piece of paper in it saying not all my items was in my package...

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...At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes...

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Exchange, Refund and Cancellation Policy
No votes
1.3 (619 reviews)
Reviewer's quote

...I demand a full refund or replacement sent to my address..

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I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking...

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Product or Service Quality
No votes
1.6 (683 reviews)
Reviewer's quote

...I called your customer service line but after waiting 40 minutes, I hung up..

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...furniture business!!!!!!! Ashley makes promises of availability and never fulfills their commitment! They want to get your money only to inform you that the product is not available and then takes weeks to return your money!!!!! DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE...

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Jcpenney and Ashley Furniture Pros and Cons

Pros
  • Product
  • Coupons
  • Staff
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Rude employees
  • Way this situation was handled
  • Customer service
  • Customer service sucks
  • Quality of furniture

Jcpenney and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Jcpenney and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Jcpenney and Ashley Furniture Latest Reviews

Recent published reviews
3.6

I live in a Horseheads NY and have been a client of the Salon for over 15 years. With Salons opened now and our Arnot...

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1

can't use the loveseat it hasn't been delivered yet it's on back order, This set is larger then i thought can not use...

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1

My daughter ordered a Mothers Day present for me using her bank card. Jcpenny auto corrected the address and my...

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1

I ordered furniture from Ashley's furniture homestore online never received items tried to cancel my orders and no one...

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Jcpenney and Ashley Furniture Products and Services

Most reviewed product and services
  • Jcpenney Customer Care (187 reviews)
  • Jcpenney Shipping Service (122 reviews)
  • Jcpenney Manager (80 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (239 reviews)