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Ashley Furniture
Jcpenney

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ashley Furniture

Ashley Furniture

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2706 TOTAL REVIEWS
Rank
263 out of 2096
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    175
  • SUCCESSFUL
    74%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    9%
Top Products and Services
1.8
449 reviews
1.8
360 reviews
1.8
213 reviews
Jcpenney

Jcpenney

2.2
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1648 TOTAL REVIEWS
Rank
50 out of 611
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    110
  • SUCCESSFUL
    65%
  • AVG CALL DURATION
    03:05
  • ISSUES RESOLVED
    17%
Top Products and Services
2.8
175 reviews
2.2
112 reviews
2.8
78 reviews

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Anonymous
#1531787

My experience with JC Penney has mostly been in-store, and I have no issues there. My only issue has been the recent poor communications regarding my recent online order.

My only experience with Ashley is recent and it involves their failure to tell me that part of my in-store order was out of stock.

After being told that their shipments arrive at their store in about a week to 10 days, I learned after almost two weeks after placing my order, that an integral part of the order had been out of stock and would take another week to arrive at their local warehouse. Suffice it to say, there is no issue with the merchandise at either store, but they share the unfortunate lack of communication skills with their customers.

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