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Ashley Furniture

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1.8
?

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  • 13 ISSUES RESOLVED
  • 126 COMPANY RESPONSES
  • 2584 TOTAL REVIEWS
Rank
243 out of 1812
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    129
  • SUCCESSFUL
    92%
  • AVG CALL DURATION
    04:10
  • ISSUES RESOLVED
    7%
Top Products and Services
1.8
423 reviews
1.9
348 reviews
1.8
194 reviews

Jcpenney

2.2
?

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1564 TOTAL REVIEWS
Rank
47 out of 472
in Supermarkets and Malls category
Rating Details
Customer service
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    82
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    03:01
  • ISSUES RESOLVED
    19%
Top Products and Services
2.8
166 reviews
2.2
109 reviews
2.9
77 reviews

How do you compare Ashley Furniture vs Jcpenney?

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Anonymous
#1531787

My experience with JC Penney has mostly been in-store, and I have no issues there. My only issue has been the recent poor communications regarding my recent online order.

My only experience with Ashley is recent and it involves their failure to tell me that part of my in-store order was out of stock.

After being told that their shipments arrive at their store in about a week to 10 days, I learned after almost two weeks after placing my order, that an integral part of the order had been out of stock and would take another week to arrive at their local warehouse. Suffice it to say, there is no issue with the merchandise at either store, but they share the unfortunate lack of communication skills with their customers.

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