PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Jcpenney

Ashley Furniture and Jcpenney Overview

Total reviews 3010 1838
Company responses 126 0
Issues resolved 15 11

Ashley Furniture and Jcpenney Consumer Ratings

Rank
303 out of 1530 in Furniture and Decor category
65 out of 333 in Supermarkets and Malls category
Customer service
261 in category
64 in category
Product or Service Quality
268 in category
56 in category
Exchange, Refund and Cancellation Policy
253 in category
50 in category
Value for money
274 in category
46 in category

Ashley Furniture and Jcpenney Rating Details

Customer service
1.3 (845 reviews)
1.5 (512 reviews)
Reviewer's quote

...This is such poor customer service..

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The order was processed and I’m waiting to receive the order only to get an email that my order was canceled when I called customer service I was told that the items were priced wrong. This is unacceptable the price should be honored. This means the price was falsified only to get me to look for...

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Product or Service Quality
1.5 (739 reviews)
2.1 (412 reviews)
Reviewer's quote

...Ashley Furniture should be ashamed of their lowsey service. Look at my missing sofa and empty bedroom..

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...When I asked her to provide customer service she asked "how she should do that". Does anyone care?..

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Exchange, Refund and Cancellation Policy
1.3 (670 reviews)
2.1 (411 reviews)
Reviewer's quote

...Blake said he put through a request for my refund on the sofa. I reminded him that I still hadnt received my refund on the loveseat so the full amount Im waiting for is $1343. 68...

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...JCPenny does not have an exchange program. If you got something in the wrong size, you will have to return it and buy it again. I wish people would stop using them and let them fail..

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Value for money
1.7 (641 reviews)
2.6 (332 reviews)
Reviewer's quote

...They will definitely take your money for your purchase, but if you have issues good luck youre on your own!..

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...In other words JCPenney was going to pocket my money without product delivery. I only got a refund because I checked back. Imagine how much money they have been able to pocket because customers are counting on them to have integrity...

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Ashley Furniture and Jcpenney Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Product
  • I dont see any right now
  • Coupons
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Rude employees
  • Way this situation was handled

Ashley Furniture and Jcpenney Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

When JC Penney stopped carrying Cabin Creek jeans and could offer no explanation nor alternative, I gave up on them. I...

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Ashley Furniture and Jcpenney Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Ordered a $1000 sofa, opened a charge account for the discount and rewards program. That was 7 wks ago. Two subsequent...

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Ashley Furniture and Jcpenney Latest Reviews

Recent published reviews
1.4

I bought several beding items at the store, the first time they delivered them, 2 of them were broken, I detected it...

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1.5

I called in to JCP to question why a coupon wouldnt work. First your rep told me my email doesnt exist but it did; then...

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No votes

I purchase a living room set on June 15, 2020. I was given a delivery date of August 22nd. I was not happy but I...

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No votes

The portrait studio in Park Meadows mall Lonetree, CO has been an excellent experience 2 years in a row. The customer...

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Ashley Furniture and Jcpenney Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Jcpenney Customer Care (193 reviews)
  • Jcpenney Shipping Service (127 reviews)
  • Jcpenney Credit Card (81 reviews)