PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Jcpenney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture

Ashley Furniture and Jcpenney Overview

Total reviews
Company responses
Issues resolved

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2745 reviews. It is 1076 reviews more than Jcpenney received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ashley Furniture customer support team and Jcpenney customer service.

Ashley Furniture and Jcpenney Consumer Ratings

270 out of 2130 in Furniture and Decor category
56 out of 614 in Supermarkets and Malls category
Customer service
No votes
63 in category
Product or Service Quality
No votes
42 in category
No votes
47 in category

Ashley Furniture and Jcpenney Rating Details

Customer service
No votes
1.5 (449 reviews)
Reviewer's quote



...Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!..

Product or Service Quality
No votes
2.1 (354 reviews)
Reviewer's quote

...Contacted customer service and after numerous calls and sending pictures of the defect we were told not covered under warranty. This was only one year that this was covered. So why buy the extended warranty?? So they can make more money...


You-all are sending me a card that l never received.

No votes
1.8 (391 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for extra cash. So I do understand getting bad in the reviews but, I want to point out one person right now...


Ashley Furniture and Jcpenney Pros and Cons

  • Design of furniture
  • Salesperson
  • Price
  • Product
  • Coupons
  • Staff
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Rude employees
  • Way this situation was handled

Ashley Furniture and Jcpenney Most Positive Reviews

Top rated reviews

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.


I still have a pair of Cain creek pants from about 30 years ago that still fit me great and look great. I hope I unders...

Ashley Furniture and Jcpenney Most Critical Reviews

Lowest rated reviews

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...


Jcpennu prices are a little bit to high I go into the store and there's Levi jeans for 130 dollars and then I went to...

Ashley Furniture and Jcpenney Latest Reviews

Recent published reviews

Recliner order on 10/26/19 and was told to call and schedule delivery. I call and scheduled delivery for 12/11/19,...

Read all 2745 reviews

I made my October and November payments over the telephone on 10/8/19 and 11/8/19 JCPs called to tell me that my payment...

Read all 1669 reviews

Ashley Furniture and Jcpenney Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Jcpenney Customer Care (179 reviews)
  • Jcpenney Shipping Service (115 reviews)
  • Jcpenney Manager (80 reviews)