PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Haynes Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Haynes Furniture
Ashley Furniture

Haynes Furniture and Ashley Furniture Overview

Total reviews 232 3009
Company responses 0 126
Issues resolved 0 15

Haynes Furniture and Ashley Furniture Consumer Ratings

Rank
408 out of 1530 in Furniture and Decor category
303 out of 1530 in Furniture and Decor category
Customer service
315 in category
261 in category
Product or Service Quality
287 in category
268 in category
Reliability
282 in category
256 in category
Exchange, Refund and Cancellation Policy
256 in category
253 in category

Haynes Furniture and Ashley Furniture Rating Details

Customer service
1.2 (73 reviews)
1.3 (845 reviews)
Reviewer's quote

...I would like to be contacted by the highest level of customer service you have (CORPORATE) sskubis@hotmail. com..

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...This is such poor customer service..

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Product or Service Quality
1.5 (64 reviews)
1.5 (739 reviews)
Reviewer's quote

Then, it really falls apart with low quality products, awful delivery and terrible service after the sale. Now, they have increased competition and COVID-19 to deal with and are attempting to make customers accept they are a family business and YOU are part of their family! I hope not! My family is...

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...Ashley Furniture should be ashamed of their lowsey service. Look at my missing sofa and empty bedroom..

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Reliability
1.2 (62 reviews)
1.3 (725 reviews)
Reviewer's quote

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all areas including upward mobility. Yet, no person of color has ever been promoted or hired to the executive level. Its a good ole boy company. Thats very clear.

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Purchased over $9k on a bed,nightstands, mattress, and adjustable base on Sunday. Delivery scheduled for today (Wednesday) between1:00-4:00. Wife took the day off and I took a half day. We were told due to Covid they wouldn't touch our old mattress, so today we hauled it off and dismantled our bed....

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Exchange, Refund and Cancellation Policy
1.3 (59 reviews)
1.3 (670 reviews)
Reviewer's quote

...model then I paid $3,200 for them to take 3 months to come back and pick it up brought me out of nether set now it has been 7 months I have not received my refund of about $600 Haynes furniture store tells me to call Haynes furniture credit department they tell me to call the store back and forward no results as of...

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...Blake said he put through a request for my refund on the sofa. I reminded him that I still hadnt received my refund on the loveseat so the full amount Im waiting for is $1343. 68...

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Haynes Furniture and Ashley Furniture Pros and Cons

Pros
  • Salesman was ok but he was a salesman
  • Sales person
  • Sales person was helpful
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Unethical business practices
  • Lack of customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Haynes Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
4.2

My recliner chairs 2 months after I bought it, it bent more to one side and they sink too where we sitting I left a...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4

I called customer service of Haynes Furniture. It takes a lot of effort and work to get parts replaced and appointments...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Haynes Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Do Not Buy From Here! My one order has taken over 3 months to fulfill and not even to my liking. Mike is the manager and...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

The leather on the sofa is peeling .I have taken pictures to the store and was told the warranty was for parts not...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Haynes Furniture and Ashley Furniture Latest Reviews

Recent published reviews
No votes

a bout my box spring runner broke and mattress sagging have not got a reply back sent you the information on 8/2120

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No votes

I purchase a living room set on June 15, 2020. I was given a delivery date of August 22nd. I was not happy but I...

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1

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all...

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2.3

I bought a living room set and a bedroom set around the first week of August. My daughter bought her bedroom set. I expe...

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Haynes Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Haynes Furniture Delivery Service (23 reviews)
  • Haynes Furniture Chair (17 reviews)
  • Haynes Furniture Customer Care (15 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)