PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hancock and Moore and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hancock and Moore
Ashley Furniture

Hancock and Moore and Ashley Furniture Overview

Total reviews
32
2871
Company responses
0
126
Issues resolved
0
15

Hancock and Moore and Ashley Furniture Consumer Ratings

Rank
360 out of 1483 in Furniture and Decor category
290 out of 1483 in Furniture and Decor category
Product or Service Quality
360 in category
246 in category
Value for money
354 in category
259 in category
Style and Design
105 in category
247 in category
Warranty
223 in category
230 in category

Hancock and Moore and Ashley Furniture Rating Details

Product or Service Quality
1 (18 reviews)
1.6 (678 reviews)
Reviewer's quote

These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

Read full review

...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

Read full review
Value for money
1.2 (17 reviews)
1.7 (579 reviews)
Reviewer's quote

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

Read full review

...I am furious!!!! Dont spend your money at Ashley furniture. They sell JUNK! Displayed in a great showroom with over zealous sales people. There is NO help when you need it!..

Read full review
Style and Design
3.4 (14 reviews)
2.6 (562 reviews)
Reviewer's quote

In 2017, we purchased two Blackhawke Recliners ($6,000 for both); one was damaged in shipment which I refused delivery; remaining one squeaked so bad that the company we bought it from, Boyles) finally gave me a refund my constant complaining . The replacement one, that was originally...

Read full review

Bought Sofa, loveseat, and recliner theater style all electric. One of the most expensive sets in the store. The seller accidentally gave me the wrong receipts and called me after already leaving the store to see if I could drive the receipts back...

Read full review
Warranty
1.4 (14 reviews)
1.4 (565 reviews)
Reviewer's quote

We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons have popped out. The ottoman...

Read full review

...They claim its not covered under warranty. $1050 piece of crap!..

Read full review

Hancock and Moore and Ashley Furniture Pros and Cons

Pros
  • Made in america and expected quality
  • Quality of the leathers used
  • Looks pretty
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing
  • Customer service
  • Customer service sucks
  • Quality of furniture

Hancock and Moore and Ashley Furniture Most Positive Reviews

Top rated reviews
3.2

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

Read full review
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review

Hancock and Moore and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

Read full review
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review

Hancock and Moore and Ashley Furniture Latest Reviews

Recent published reviews
No votes

Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 " diameter c...

Read full review
1.3

2 year old sofa, vinyl is peeling off the backing. They claim its not covered under warranty. $1050 piece of crap!

Read full review
No votes

We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that...

Read full review
1

We got two twin mattresses 3 months ago, paid a lot of money and they are the worst in the world and they will not do a...

Read full review

Hancock and Moore and Ashley Furniture Products and Services

Most reviewed product and services
  • Hancock And Moore Recliner (11 reviews)
  • Hancock And Moore Furniture Set (2 reviews)
  • Hancock And Moore Customer Care (2 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)