PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hancock and Moore and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hancock and Moore
Ashley Furniture

Hancock and Moore and Ashley Furniture Overview

Total reviews
32
2970
Company responses
0
126
Issues resolved
0
15

Hancock and Moore and Ashley Furniture Consumer Ratings

Rank
375 out of 1511 in Furniture and Decor category
297 out of 1511 in Furniture and Decor category
Product or Service Quality
371 in category
259 in category
Value for money
365 in category
270 in category
Style and Design
112 in category
251 in category
Warranty
229 in category
233 in category

Hancock and Moore and Ashley Furniture Rating Details

Product or Service Quality
1 (18 reviews)
1.5 (719 reviews)
Reviewer's quote

These were two expensive chairs but we had a previous experience with quality so we decided to go forward with these two beautiful pieces. Previous experience: Years ago (80s) the Boston area had a store called the Leather Center. We made a purchase there and well, these pieces lasted so long that...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Value for money
1.2 (17 reviews)
1.7 (620 reviews)
Reviewer's quote

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and customer ordered the other. The leather fated on one chair and the motor stop working on the other...

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...I have no money no ottoman or carpet so right now its stealing..

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Style and Design
3.4 (14 reviews)
2.6 (604 reviews)
Reviewer's quote

In 2017, we purchased two Blackhawke Recliners ($6,000 for both); one was damaged in shipment which I refused delivery; remaining one squeaked so bad that the company we bought it from, Boyles) finally gave me a refund my constant complaining . The replacement one, that was originally...

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Bought Sofa, loveseat, and recliner theater style all electric. One of the most expensive sets in the store. The seller accidentally gave me the wrong receipts and called me after already leaving the store to see if I could drive the receipts back...

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Warranty
1.4 (14 reviews)
1.4 (600 reviews)
Reviewer's quote

We purchased a chair & ottoman, a sofa and a loveseat approximately 20 years ago based on H & C's reputation as a quality furniture manufacturer. The loveseat is holding up fine, but the sofa is a nightmare. The leather fabric is cracking and the tufted seat buttons have popped out. The ottoman...

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...Its been less than a year that I bought so its still with the manufacturer warranty, I havent add any type of contact from any Ashley employee regarding the technician. At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Hancock and Moore and Ashley Furniture Pros and Cons

Pros
  • Made in america and expected quality
  • Quality of the leathers used
  • Looks pretty
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality or customer service
  • Difficulty in addressing poor leather quality issues
  • Waiting for the local uninterested dealer to do nothing
  • Customer service
  • Customer service sucks
  • Quality of furniture

Hancock and Moore and Ashley Furniture Most Positive Reviews

Top rated reviews
3.2

Purchased twin Hancock and Moore recliners five years ago. Within two years the leather began to show deterioration...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Hancock and Moore and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't waste your money! The product is not worth the money and there is no customer service. I purchased a chair and...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

We purchased a Hancock & Moore sofa, matching chair, ottoman and recliner several years ago. After a short period of...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Hancock and Moore and Ashley Furniture Latest Reviews

Recent published reviews
No votes

Never buying from HM again. We have sectional and chair that areabout 10 years old. I called company as a 4 " diameter c...

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No votes

On 7/6 I Ordered several pieces of furniture, paid by check and was promised delivery on 7/28. On the afternoon of 7/28...

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No votes

We have a Hancock and Moore sectional and chair. Suddenly we noticed a problem on the back cushion of the chair in that...

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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Hancock and Moore and Ashley Furniture Products and Services

Most reviewed product and services
  • Hancock And Moore Recliner (11 reviews)
  • Hancock And Moore Sofa (2 reviews)
  • Hancock And Moore Furniture Set (2 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)