PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardsman and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardsman
Ashley Furniture

Guardsman and Ashley Furniture Overview

Total reviews 658 3122
Company responses 0 126
Issues resolved 0 15

Guardsman and Ashley Furniture Consumer Ratings

Rank
569 out of 1475 in Furniture and Decor category
316 out of 1475 in Furniture and Decor category
Customer service
344 in category
273 in category
Warranty
299 in category
229 in category
Product or Service Quality
356 in category
274 in category
Reliability
309 in category
257 in category

Guardsman and Ashley Furniture Rating Details

Customer service
1.1 (238 reviews)
1.3 (909 reviews)
Reviewer's quote

...Went online to get a customer service number and it was a non-working number. Have not heard anything from them regarding my online claim and cant get through on the phone. What kind of insurance is this???..

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...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...

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Warranty
1.1 (199 reviews)
1.4 (663 reviews)
Reviewer's quote

...Do not buy this warranty..

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...The warranty purchased does not cover these. The warranty only covers accidents reported within 30 days. We were led to believe that we had purchased quality furniture & a warranty to extend the useful life of the pieces for 5 years...

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Product or Service Quality
1.1 (196 reviews)
1.5 (790 reviews)
Reviewer's quote

...I had already paid for the product, so I had no choice but to be at the mercy of Guardsman. I would never do business with them again, there are plenty of other services that do the same thing..

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When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...

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Reliability
1.1 (189 reviews)
1.3 (783 reviews)
Reviewer's quote

I reported a rip on my couch on January 14, 2019. The company and I went back and forth via email for a while after I sent the paperwork in. Ultimately they said theyd be sending a replacement part out within 6-8 weeks. Im in the military, so I went to the field for a month while waiting for the...

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Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...

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Guardsman and Ashley Furniture Pros and Cons

Pros
  • Very dissatisfied
  • No pros
  • Some of the staff
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Failure to live up to warranty
  • Misrepresents coverage
  • Customer service
  • Customer service sucks
  • Quality of furniture

Guardsman and Ashley Furniture Most Positive Reviews

Top rated reviews
4.6

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.3

I received a geode as a gift and immediately dropped it and broke the corner off of my end table. I called Guardsman,...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Guardsman and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

First of all I called an answering service who took my information and related it to Guardsman without doing a physical...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Guardsman and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I put a claim in for a sectional I bought, the technician came to my house and was unable to repair it. I already knew t...

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No votes

They never answer their phone. I have a lot of issues that need to be taken care of.

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1

Waiting on the phone for over a hour each time I call them is unbelievable. This is before anyone answers the phone. I...

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1

I sold my house my deceased husband built after living there for 65 years. This was a very emotional process.
On Sept.6,...

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Guardsman and Ashley Furniture Products and Services

Most reviewed product and services
  • Guardsman Protection Plan (284 reviews)
  • Guardsman Claim (90 reviews)
  • Guardsman Warranty (41 reviews)
  • Ashley Furniture Sofa (481 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)