PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardsman and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardsman
Ashley Furniture

Guardsman and Ashley Furniture Overview

Total reviews 723 3721
Company responses 0 126
Issues resolved 1 20

Guardsman and Ashley Furniture Consumer Ratings

Rank
784 out of 2270 in Furniture and Decor category
501 out of 2270 in Furniture and Decor category
Customer service
524 in category
435 in category
Warranty
487 in category
376 in category
Product or Service Quality
542 in category
446 in category
Reliability
502 in category
418 in category

Guardsman and Ashley Furniture Rating Details

Customer service
1.1
(277 reviews)
1.3
(1233 reviews)
Reviewer's quote

How long is it ok to wait on line for a customer service person? How many people can possibly be calling for me to be the next person for 2:30 hours?..

Read full review

...Will never purchase from them again terrible customer service they do not stand behind their furniture at all because they know its awful!! The couch is in the basement and rarely used..

Read full review
Warranty
1.1
(233 reviews)
1.5
(914 reviews)
Reviewer's quote

...I do not have a six digit number for the warranty. I cant get it to recognize my phone number so I cannot sign on to file a claim. When I am transferred to someone who is supposed to be able to help help me the phone is disconnected, this had happened five times...

Read full review

...After an hour, I was able to reach Warranty. They said they sent a link for the claim, but it did not come. I paid for extended warranty, but getting help has been a nightmare!..

Read full review
Product or Service Quality
1.2
(231 reviews)
1.5
(1076 reviews)
Reviewer's quote

...Basically they gave me a run around because this warranty service is a scam !..

Read full review

...Ashly Furniture dies not stand behind their quality and they do not care about the consumer. I am out $213. 99 for damaged furniture that was delivered...

Read full review
Reliability
1.1
(219 reviews)
1.3
(1078 reviews)
Reviewer's quote

Any excuse to deny the claim !! Weeks of waiting broken promises.Look at the BBB reports these people are crooks.

Read full review

No complaints I just need where to order a replacement control for my reclinerI have no problem with this company.

Read full review

Guardsman and Ashley Furniture Pros and Cons

Pros
  • Very dissatisfied
  • No pros
  • Some of the staff
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Misrepresents coverage
  • Failure to live up to warranty
  • Customer service
  • Customer service sucks
  • Customer satisfaction unimportant

Guardsman and Ashley Furniture Most Positive Reviews

Top rated reviews
4.6

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

Read full review
5

No complaints I just need where to order a replacement control for my recliner
I have no problem with this company.

Read full review
4.4

All is well now. I called to follow-up on a warranty and was placed on hold for more than forty minutes, and without...

Read full review
5

I spoke with corporate and they said on Wednesday February 24th they would come out and measure the bed again Define...

Read full review

Guardsman and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Just like everyone else I purchased a 5 year warranty and when my couch suffered covered damage they denied it, twice....

Read full review
1

This is the third time I have requested the status of my Gibson flatware I placed last week. I have provided my phone...

Read full review
1

I purchased a wave hybrid Snow protection plan for my mattress. I do not have a six digit number for the warranty. I can...

Read full review
1

I am on my way to contacting my attorney. We spent over $18,000 (paid in full at time of purchase) at the Laburnum Ave,...

Read full review

Guardsman and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I called yesterday to make my claim. Your unpleasant representative took my information, wasted my time, and finally...

Read full review
1

Handle broke off recliner. After an hour, I was able to reach Warranty. They said they sent a link for the claim, but...

Read full review
1

Any excuse to deny the claim !! Weeks of waiting broken promises.
Look at the BBB reports these people are crooks.

Read full review
1

My chair has never been fixed my claim number is 934929 you have sent the wrong part and your repair man cannot use...

Read full review