PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Guardsman and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Guardsman
Ashley Furniture

Guardsman and Ashley Furniture Overview

Total reviews
627
2775
Company responses
0
126
Issues resolved
0
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2775 reviews. It is 2148 reviews more than Guardsman received since May 23, 2008.

Guardsman and Ashley Furniture Consumer Ratings

Rank
509 out of 1896 in Furniture and Decor category
271 out of 1896 in Furniture and Decor category
Customer service
318 in category
237 in category
Product or Service Quality
324 in category
239 in category
Reliability
279 in category
228 in category

According to consumer ratings and reviews, Ashley Furniture ranks 238 points higher in the Furniture and Decor category than Guardsman. People gave Guardsman 1.1 stars for Customer service criterion in Furniture and Decor category and it is 291 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 372 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Guardsman. Regarding Reliability criterion, consumers gave Guardsman 1.1 stars and it is 54% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 63% greater than other in category.

Guardsman and Ashley Furniture Rating Details

Customer service
1.1 (215 reviews)
1.4 (712 reviews)
Reviewer's quote

...Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call..

Barry L

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Product or Service Quality
1.2 (178 reviews)
1.5 (627 reviews)
Reviewer's quote

...The people answering the call are more glorified automated service with a standard response. Advice to anyone who things are making a wise choice by taking a protection plan. We did we purchased through Nebraska and we never expected for this this poor service...

ImpishEmperorTamarin164

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C
Reliability
1.1 (172 reviews)
1.3 (609 reviews)
Reviewer's quote

Bought a protection plan for a very expensive sectional, made a call after it had some damage from a pet. Come to find out it doesnt cover pet damage and that was never explained to me, all I was told was it covers all damages. My recommendation is to skip paying for this useless protection plan!

Kalyn

They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...

Mirta

Guardsman and Ashley Furniture Pros and Cons

Pros
  • Very dissatisfied
  • No pros
  • Some of the staff
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Unwilling to resolve issue
  • Misrepresents coverage
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Guardsman and Ashley Furniture Most Positive Reviews

Top rated reviews
4.5

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Guardsman and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Guardsman and Ashley Furniture Latest Reviews

Recent published reviews
1

Bought a protection plan for a very expensive sectional, made a call after it had some damage from a pet. Come to find...

Read all 627 reviews
1

Terrible company. Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model. It had...

Read all 2775 reviews

Guardsman and Ashley Furniture Products and Services

Most reviewed product and services
  • Guardsman Protection Plan (278 reviews)
  • Guardsman Claim (89 reviews)
  • Guardsman Warranty (40 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (216 reviews)