PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Guardsman

Ashley Furniture and Guardsman Overview

Total reviews
2740
621
Company responses
126
0
Issues resolved
14
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2740 reviews. It is 2119 reviews more than Guardsman received since May 23, 2008.

Ashley Furniture and Guardsman Consumer Ratings

Rank
269 out of 2125 in Furniture and Decor category
502 out of 2125 in Furniture and Decor category
Customer service
228 in category
308 in category
Product or Service Quality
232 in category
319 in category
Staff
229 in category
327 in category

According to consumer ratings and reviews, Ashley Furniture ranks 233 points higher in the Furniture and Decor category than Guardsman. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 366 points higher than the worst rated brand in this category. At the same time, Guardsman was rated 1.1 stars for Customer service criterion in this category and it is 286 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Guardsman. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category. Guardsman however was rated 1.3 stars and it is 55% worse than other in category.

Ashley Furniture and Guardsman Rating Details

Customer service
1.4 (683 reviews)
1.1 (211 reviews)
Reviewer's quote

...between the myself or customer service many times. I was finally able to have the Entertainment Center delivered to me the last week of Oct. 2019...

Nadine F

...Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call..

Barry L
Product or Service Quality
1.6 (604 reviews)
1.2 (174 reviews)
Reviewer's quote

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything.

PissedConsumer1718422

Bought a reclining electric chair with the usb charger on the side and the inside piece broke so I called to make a repair and they said it’s not covered due to it specifically not stating the usb. This co is a f’in rip off!!!!!!I wouldn’t even give them 1star but had to put something.

PissedConsumer1702219
Staff
1.8 (598 reviews)
1.3 (163 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

...in this company that doesnt care a bit Every time i call it takes some times 45 mins to speak to a rep so if you really think about it they are either short staff or some many customers like me ate not happy. They didnt have the decency to call me after callong them three...

PissedConsumer1636333

Ashley Furniture and Guardsman Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Very dissatisfied
  • Some of the staff
  • Quick response
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Horrible customer service
  • Unwilling to resolve issue
  • Misrepresents coverage

Ashley Furniture and Guardsman Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

4.5

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

Ashley Furniture and Guardsman Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

Ashley Furniture and Guardsman Latest Reviews

Recent published reviews
1

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I...

Read all 2740 reviews
1

Purchased expensive power leather furniture by flexsteel. Unfortunately, purchased extended warranty (Guardsman) with...

Read all 621 reviews

Ashley Furniture and Guardsman Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Guardsman Protection Plan (274 reviews)
  • Guardsman Claim (88 reviews)
  • Guardsman Warranty (40 reviews)