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Ashley Furniture
Guardsman

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ashley Furniture

Ashley Furniture

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2710 TOTAL REVIEWS
Rank
263 out of 2099
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    177
  • SUCCESSFUL
    73%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
449 reviews
1.8
360 reviews
1.8
213 reviews
Guardsman

Guardsman

1.2
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 616 TOTAL REVIEWS
Rank
467 out of 2099
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Staff
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    15
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    02:12
  • ISSUES RESOLVED
    50%
Top Products and Services
1.2
273 reviews
1.2
87 reviews
1
40 reviews

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Anonymous
#1348893

Both are horrible Ashley people told me I had total protection and that I would be able just get it replaced and then when I do it takes a month to get a response rhemst I'm being denied my request

Anonymous
#1182600

they both look horrible. I am just now getting somewhere with Guardsman. Only after 5 back and forths with the BBB though.

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