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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 60 COMPANY RESPONSES
  • 2294 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 19
  • Salesperson 11
  • Price 8
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to39
  • Customer service sucks24
  • Quality of furniture24
  • Customer service21
  • No one wanted to fix problem20
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Guardsman

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 509 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.2
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Very dissatisfied 17
  • Very poor service the worst 7
  • Apple does not honor their warranty 2
  • Quick response 2
  • Redibly 1

Customers don't like

  • Failure to live up to warranty19
  • Misrepresents coverage14
  • Does not honor warranty10
  • No customer service10
  • Warranty misleading7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
they both look horrible. I am just now getting somewhere with Guardsman. Only after 5 back and forths with the BBB though.