PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Guardsman as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Guardsman

Ashley Furniture and Guardsman Overview

Total reviews
2939
638
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and Guardsman Consumer Ratings

Rank
297 out of 1500 in Furniture and Decor category
527 out of 1500 in Furniture and Decor category
Customer service
250 in category
331 in category
Product or Service Quality
256 in category
343 in category
Reliability
243 in category
299 in category
Exchange, Refund and Cancellation Policy
245 in category
308 in category

Ashley Furniture and Guardsman Rating Details

Customer service
1.4 (806 reviews)
1.1 (225 reviews)
Reviewer's quote

They would call, text and email to confirm a delivery date and window, only to have us drive down, take off from work and get no showed! The customer service number is basically useless. It would take 30 minutes to an hour to get a person to answer, and sometimes they would hang up on me once they...

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...Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call..

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Product or Service Quality
1.5 (708 reviews)
1.1 (186 reviews)
Reviewer's quote

...What has happened to customer service in this day and age?!!?..

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...They took my money and like a bunch of crooks they do not want to backup their service agreement!!!!..

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Reliability
1.3 (687 reviews)
1.1 (180 reviews)
Reviewer's quote

ashley homestore furniture has jerked me around for 9 months regarding my order. they can't deliver it in full, then claim they are delivering it in full, then show up with only one item. now i have been charged for all my missing items and delivery fees as well which should have been free. they...

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Convoluted claim process purposely implemented to delay and misinform on claims. Complete coverage is a complete scam. Either they deny claims due to their own broken process or they give you some BS excuse.Shame on Overstock and other online retailers who even sell this crap warranty and steal...

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Exchange, Refund and Cancellation Policy
1.3 (640 reviews)
1 (167 reviews)
Reviewer's quote

Finally, today I was able to get a person after waiting 25 minutes on hold, and explained that I wanted a refund for the $69. 99, she emailed a supervisor and I finally had to speak to a supervisor "Harley in New Braunsfel, TX. She was RUDE, CURT, and didn't want to hear anything of what was told...

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I am pissed to find out my protection plan doesnt cover animal damage! In fact so pissed I want a refund of what I paid for the plan!..

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Ashley Furniture and Guardsman Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Very dissatisfied
  • No pros
  • Some of the staff
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Horrible customer service
  • Unwilling to resolve issue
  • Misrepresents coverage

Ashley Furniture and Guardsman Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.6

We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4.3

I received a geode as a gift and immediately dropped it and broke the corner off of my end table. I called Guardsman,...

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Ashley Furniture and Guardsman Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I wish I had read this review before shelling out money for this plan to cover all of my new furniture. The sales...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

First of all I called an answering service who took my information and related it to Guardsman without doing a physical...

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Ashley Furniture and Guardsman Latest Reviews

Recent published reviews
1

Kevin a salesperson. Lied and discriminated against me with the help of the store manager. I shopped the store. Two days...

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1

Convoluted claim process purposely implemented to delay and misinform on claims. Complete coverage is a complete scam. E...

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No votes

I'm order was set for july 11, 2020 between 8am and 12p, One call are notified us around our delivery.

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1

Purchased 5 yr protection plan, filed claim that they said they never received. Filed a second claim and got no...

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Ashley Furniture and Guardsman Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • Guardsman Protection Plan (281 reviews)
  • Guardsman Claim (90 reviews)
  • Guardsman Warranty (40 reviews)