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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 12 ISSUES RESOLVED
  • 109 COMPANY RESPONSES
  • 2372 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 20
  • Salesperson 12
  • Price 8
  • Salesman and manager were great 5
  • Customer service 5

Customers don't like

  • Customer service sucks12
  • Customer service12
  • No one wanted to fix problem10
  • Quality of furniture8
  • No refund5
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Guardsman

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 544 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.2
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Very dissatisfied 18
  • Some of the staff 2
  • Quick response 2
  • Some staff members 1
  • Redibly 1

Customers don't like

  • Failure to live up to warranty8
  • Unwilling to resolve issue7
  • Misrepresents coverage7
  • No customer service6
  • Horrible customer service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Los Angeles, California, United States #1348893

Both are horrible Ashley people told me I had total protection and that I would be able just get it replaced and then when I do it takes a month to get a response rhemst I'm being denied my request

Anonymous
Willingboro, New Jersey, United States #1182600

they both look horrible. I am just now getting somewhere with Guardsman. Only after 5 back and forths with the BBB though.