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Ashley Furniture

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 2221 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 17
  • Salesperson 11
  • Price 6
  • Customer service 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to32
  • Customer service sucks23
  • Quality of furniture22
  • Customer service17
  • No one wanted to fix problem17
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Guardsman

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 483 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.2
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Very dissatisfied 16
  • Very poor service the worst 5
  • Apple does not honor their warranty 2
  • Quick response 2
  • I finally got my denial overturned 1

Customers don't like

  • Failure to live up to warranty19
  • Misrepresents coverage14
  • Does not honor warranty9
  • No customer service9
  • Warranty is too complicated and misleading6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous Willingboro, New Jersey, United States #1182600
they both look horrible. I am just now getting somewhere with Guardsman. Only after 5 back and forths with the BBB though.