PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Furniture
Ashley Furniture

Grand Furniture and Ashley Furniture Overview

Total reviews
38
2873
Company responses
0
126
Issues resolved
1
15

Grand Furniture and Ashley Furniture Consumer Ratings

Rank
206 out of 1485 in Furniture and Decor category
290 out of 1485 in Furniture and Decor category
Exchange, Refund and Cancellation Policy
149 in category
243 in category
Customer service
191 in category
248 in category
Product or Service Quality
128 in category
247 in category
Reliability
138 in category
240 in category

Grand Furniture and Ashley Furniture Rating Details

Exchange, Refund and Cancellation Policy
1.7 (21 reviews)
1.3 (615 reviews)
Reviewer's quote

I bought a tv got it home it was broken so they gave me a new one never used then when I lost my job I was upfront with them so then they took me to court so the judge told me that I needed to return it ok no worries he said a sheriff will be by to get it no one showed up called the courthouse and...

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I requested an exchange for a nightstand because it arrived damaged. An associate helped me out and processed an exchange. UPS had successfully picked up the item on 5/12/20 and it was delivered to the Ashley warehouse on 5/15/20 according to their tracking...

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Customer service
1.6 (20 reviews)
1.4 (767 reviews)
Reviewer's quote

...I can't believe this, this is the worst customer service i have experienced in my life. Who conducts business like this ?..

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...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

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Product or Service Quality
2.2 (20 reviews)
1.6 (679 reviews)
Reviewer's quote

...They called and were going to schedule a repairman, then said, "You are aware there will be a service fee of $99. 95". I cancelled the repair and once again contacted Guardsman and was told someone would call and schedule...

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Ashley Furniture has improved their service because they sent some workers to come out to my house and the assembly work was completed today. So, I am happy to say that the situation has been resolved. All of my furniture is now assembled and in full use..

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Reliability
1.7 (20 reviews)
1.3 (656 reviews)
Reviewer's quote

No accommodation of request for a copy of prior purchase history.Told me to go to my store and they will have it. I would think it is not that difficult to email me a copy of my purchase history since I am looking to buy more furniture similar to the ones I have bought before.

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I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six months after owning the cushion in the seat flattened. It is the most uncomfortable chair I have ever owned in my whole life. I'm hoping there's some kind of warranty on this and...

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Grand Furniture and Ashley Furniture Pros and Cons

Pros
  • Selectioj
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Rude credit people
  • Rude delivery
  • Grand brushing off my claim not taking responsibility
  • Customer service
  • Customer service sucks
  • Quality of furniture

Grand Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Wanda Ballard was very helpful she was the best I've ever talk to you help me so much I can't thank her enough I really...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Even though I have faxed off copies of my bill saying that I did not finance anything from grand furniture and paid...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Grand Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I bought a dryer steam couple months the heating when out they fix it now the dryer dont work at all they said my...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Newport News Va. Do not let this company Finance anything. Once you do you are basically at their whim. They will rip...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Grand Furniture and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I filed for bankruptcy and made them aware. I went to the grocery store to buy supplies for me and my family to buy...

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3.8

I bought a recliner chair along with other Furniture February 3rd 2019. The chair was regular price 799 99. About six...

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1

I bought a tv got it home it was broken so they gave me a new one never used then when I lost my job I was upfront with...

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1.6

ordered online 2 items.on May 2...night stand and rocker. received night stand within days...today is May 28th and have...

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Grand Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Grand Furniture Customer Care (13 reviews)
  • Grand Furniture Protection Plan (3 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)