PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gbs Enterprises and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gbs Enterprises
Ashley Furniture

Gbs Enterprises and Ashley Furniture Overview

Total reviews 57 3015
Company responses 0 126
Issues resolved 0 15

Gbs Enterprises and Ashley Furniture Consumer Ratings

Rank
559 out of 1532 in Furniture and Decor category
303 out of 1532 in Furniture and Decor category
Customer service
340 in category
No votes
Reliability
304 in category
No votes
Value for money
375 in category
No votes
Warranty
472 in category
No votes

Gbs Enterprises and Ashley Furniture Rating Details

Customer service
1 (35 reviews)
No votes
Reviewer's quote

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

Read full review

...This is such poor customer service..

Read full review
Reliability
1 (31 reviews)
No votes
Reviewer's quote

The main part of my recliner broke. I was initially told that the part that broke was the main thing in the chair, so it was just cost efficient to replace it. I never heard back from them. I have called multiple times to just get a run around. I finally spoke to a supervisor, Jerimiah C who said...

Read full review

We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in Rehoboth Beach Delaware. Our table keeps getting Knick’s with white paint coming through. We are only two people with no children and are very careful of our furniture. It looks...

Read full review
Value for money
1 (31 reviews)
No votes
Reviewer's quote

Complaint Description: GBS is a fraudulent company that does not adhere to their warranty they provide in order to steal money and harm consumers. I bought a kitchen table 2 years ago from Ashley Furniture Homestore and I bought an extended warranty to make sure I was covered! The warranty is from...

Read full review

So the next day she called and told me that they can bring the right mattress out one month later and I told her to refund my money because I needed my mattress because I had out of town guest coming on that following Monday and she said they couldnt deliver before that. I went out on a Sunday and...

Read full review
Warranty
1 (30 reviews)
No votes
Reviewer's quote

We purchased some patio furniture and they will not warranty the claim because they said our warranty wasn’t an outdoor warranty so we called Ashley furniture and they updated the warranty to be an outdoor warranty And sent it to GBS then GBS said they wouldn’t honor the warranty after that because...

Read full review

...The rude person at the GBS warranty company said this is not covered. Tried calling the store without being able to get a live person on the phone. The message on hold said leave a message and they would get back to me in 24-48 hours...

Read full review

Gbs Enterprises and Ashley Furniture Pros and Cons

Pros
  • There are no pros
  • Products we bought
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back
  • Customer service
  • Customer service sucks
  • Quality of furniture

Gbs Enterprises and Ashley Furniture Most Positive Reviews

Top rated reviews
No votes
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review

Gbs Enterprises and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

Read full review
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review

Gbs Enterprises and Ashley Furniture Latest Reviews

Recent published reviews
No votes

Denied fixing chips on table.

Read full review
1

Can someone please call me regarding placing a order

Read full review
No votes

Tried to use insurance on my chipped dinette set....also nail polish. Gbs denied it.

Read full review
1.6

I have purchased several furniture items on 9/20/20 from the store at 14810 N. Freeway service Rd in houston Tx. i...

Read full review

Gbs Enterprises and Ashley Furniture Products and Services

Most reviewed product and services
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (5 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)