PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Gbs Enterprises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Gbs Enterprises

Ashley Furniture and Gbs Enterprises Overview

Total reviews
2768
51
Company responses
126
0
Issues resolved
15
0

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2768 reviews. It is 2717 reviews more than Gbs Enterprises received since Aug 31, 2015.

Ashley Furniture and Gbs Enterprises Consumer Ratings

Rank
269 out of 1894 in Furniture and Decor category
515 out of 1894 in Furniture and Decor category
Customer service
235 in category
325 in category
Product or Service Quality
237 in category
329 in category
Staff
236 in category
348 in category

According to consumer ratings and reviews, Ashley Furniture ranks 246 points higher in the Furniture and Decor category than Gbs Enterprises. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 370 points higher than the worst rated brand in this category. At the same time, Gbs Enterprises was rated 1 stars for Customer service criterion in this category and it is 280 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Gbs Enterprises. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Gbs Enterprises however was rated 1 stars and it is 57% worse than other in category.

Ashley Furniture and Gbs Enterprises Rating Details

Customer service
1.4 (708 reviews)
1 (33 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

Anijah
Product or Service Quality
1.5 (624 reviews)
1 (28 reviews)
Reviewer's quote

The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn’t talk. How do you run a business like this???? Throughout this whole ordeal...

Mariah N

So we ask for our money back on the warranty since they wouldn’t honor it and they said they would still charge us the service charge for having the guy come out and look at her product but we would have to write them a statement saying we want to cancel our warranty and then they would refund us...

Angela L
Staff
1.7 (617 reviews)
1 (28 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

No response after 7 months after filing a claim. Followed up with emails and phone calls with no response. Can’t get anyone on the phone and no reply to emails!!!! I PAID FOR THE PROTECTION AND THEY ARE NOT FOLLOWING THROUGH!!!

PissedConsumer1720964

Ashley Furniture and Gbs Enterprises Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • There are no pros
  • Products we bought
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back

Ashley Furniture and Gbs Enterprises Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

No votes

Ashley Furniture and Gbs Enterprises Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

Ashley Furniture and Gbs Enterprises Latest Reviews

Recent published reviews
1.4

We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if...

Read all 2768 reviews
1

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few...

Read all 51 reviews

Ashley Furniture and Gbs Enterprises Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (455 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (4 reviews)