PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Gbs Enterprises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Gbs Enterprises

Ashley Furniture and Gbs Enterprises Overview

Total reviews 3004 55
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Gbs Enterprises Consumer Ratings

Rank
303 out of 1526 in Furniture and Decor category
557 out of 1526 in Furniture and Decor category
Customer service
261 in category
347 in category
Product or Service Quality
268 in category
358 in category
Reliability
258 in category
311 in category
Delivery Service
273 in category
369 in category

Ashley Furniture and Gbs Enterprises Rating Details

Customer service
1.3 (842 reviews)
1 (35 reviews)
Reviewer's quote

...So far, not impressed AT ALL with the customer service..

Read full review

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

Read full review
Product or Service Quality
1.5 (736 reviews)
1 (29 reviews)
Reviewer's quote

...The employees art clueless and do not know their job or product. The worse Company EVER!!!..

Read full review

So we ask for our money back on the warranty since they wouldn’t honor it and they said they would still charge us the service charge for having the guy come out and look at her product but we would have to write them a statement saying we want to cancel our warranty and then they would refund us...

Read full review
Reliability
1.3 (722 reviews)
1 (31 reviews)
Reviewer's quote

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally out of sync. Just needed someone to come by and adjust. It's only2 years old. The rude person at the GBS warranty company said this is not covered.Tried calling the store without...

Read full review

The main part of my recliner broke. I was initially told that the part that broke was the main thing in the chair, so it was just cost efficient to replace it. I never heard back from them. I have called multiple times to just get a run around. I finally spoke to a supervisor, Jerimiah C who said...

Read full review
Delivery Service
2 (668 reviews)
1 (21 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

Read full review

...The customer service representative was rude and refused to let me speak with a supervisor. Then the representative refuse to hang up so I could fill out a survey I elected to take after the phone call..

Read full review

Ashley Furniture and Gbs Enterprises Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • There are no pros
  • Products we bought
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back

Ashley Furniture and Gbs Enterprises Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review
No votes

Ashley Furniture and Gbs Enterprises Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review
1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

Read full review

Ashley Furniture and Gbs Enterprises Latest Reviews

Recent published reviews
No votes

Have been calling for days and no one answers . This is bad for your business.

Read full review
1

The main part of my recliner broke. I was initially told that the part that broke was the main thing in the chair, so...

Read full review
1

Premium Protection Plan = A TOTAL JOKE! This plan does not cover what they say it does. Our dresser drawers are totally...

Read full review
No votes

I have a 5yr warranty.3 years later My chair broke. They said they would replace it. Weeks went by and they said since...

Read full review

Ashley Furniture and Gbs Enterprises Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (245 reviews)
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (5 reviews)