PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Gbs Enterprises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Gbs Enterprises

Ashley Furniture and Gbs Enterprises Overview

Total reviews
2927
52
Company responses
126
0
Issues resolved
15
0

Ashley Furniture and Gbs Enterprises Consumer Ratings

Rank
293 out of 1492 in Furniture and Decor category
532 out of 1492 in Furniture and Decor category
Customer service
249 in category
337 in category
Product or Service Quality
250 in category
345 in category
Reliability
243 in category
296 in category
Exchange, Refund and Cancellation Policy
243 in category
557 in category

Ashley Furniture and Gbs Enterprises Rating Details

Customer service
1.4 (799 reviews)
1 (33 reviews)
Reviewer's quote

Can not get any response from store complete lack of customer service. I just want to update my phone number before my delivery tomorrow. I will never shop with Ashley again...

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...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

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Product or Service Quality
1.5 (703 reviews)
1 (28 reviews)
Reviewer's quote

...The worse customer service ever!..

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So we ask for our money back on the warranty since they wouldn’t honor it and they said they would still charge us the service charge for having the guy come out and look at her product but we would have to write them a statement saying we want to cancel our warranty and then they would refund us...

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Reliability
1.3 (683 reviews)
1 (29 reviews)
Reviewer's quote

I recently purchased the Ashley Shay Chest of Drawers on June 5, 2020, and it was on sale for $229. and, I found it on Sears Outlet (American Freight) for $129. I called Ashley Furniture and was able to do a price match. Upon purchase the website stated (Free Delivery), but the young lady stated to...

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We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few times we have filed a claim in the past were absolutely no problem. Now they use a company called GBS and they are a scam. We contacted the BBC about them not covering rips and...

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Exchange, Refund and Cancellation Policy
1.3 (636 reviews)
1 (26 reviews)
Reviewer's quote

...Kevin Owens, was there and told us this was an inaccurate and that mattresses could not be returned and that the only way we could return it is if we exchanged it for another mattress. This was inaccurate to what we were told originally when we made the purchase. I would like to talk to someone regarding this policy...

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...I told her I never received service from them and that I should get my full refund. But she explained that it's the finance company who decides how much I get back. I never received service but yet I will not know how much I am getting back?..

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Ashley Furniture and Gbs Enterprises Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Products we bought
  • There are no pros
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back

Ashley Furniture and Gbs Enterprises Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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No votes

Ashley Furniture and Gbs Enterprises Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

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Ashley Furniture and Gbs Enterprises Latest Reviews

Recent published reviews
1

Damage to Leather Sofa (Still Under WARRANTY)...Called Ashley Furniture...Spoke w/Person who answered phone...explained...

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1

My family is a long time customer of GBS and thankfully had not needed them in past years however...My rocker loveseat...

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No votes

No one answers the phone, they close at 5 sharp so in order to speak to someone you have to leave work early. Which I...

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1

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few...

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Ashley Furniture and Gbs Enterprises Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (5 reviews)