PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Gbs Enterprises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Gbs Enterprises

Ashley Furniture and Gbs Enterprises Overview

Total reviews 3081 60
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Gbs Enterprises Consumer Ratings

Rank
312 out of 1549 in Furniture and Decor category
573 out of 1549 in Furniture and Decor category
Customer service
276 in category
358 in category
Product or Service Quality
279 in category
370 in category
Reliability
263 in category
321 in category
Delivery Service
276 in category
381 in category

Ashley Furniture and Gbs Enterprises Rating Details

Customer service
1.3 (883 reviews)
1 (37 reviews)
Reviewer's quote

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

Read full review

...The customer service representative literally argued with me for 30 minutes. We debated the definition of rip, tear, seam separation, puncture and every synonym for TEAR. I told her I personally tore/punctured the fabric by sitting on the couch with shoes with pointed heals...

Read full review
Product or Service Quality
1.5 (770 reviews)
1 (31 reviews)
Reviewer's quote

...Zero service help with returning..

Read full review

So we ask for our money back on the warranty since they wouldn’t honor it and they said they would still charge us the service charge for having the guy come out and look at her product but we would have to write them a statement saying we want to cancel our warranty and then they would refund us...

Read full review
Reliability
1.3 (763 reviews)
1 (34 reviews)
Reviewer's quote

I purchased in April 2020 TV stand which lower shelf cracked within 3 months and have been trying to get replacement for last month or so. Hard to reach anyone on phone and Ashley Furniture delivered replacement shelf ignoring my request for replacement but no further contact. BTW I paid my account...

Read full review

I filed a claim on October 21, 2020. I got a email from them on 10/29 asking for the same information I have already sent them. It is now 11/3/2020 and I have heard nothing more from them. The website says 2-5 business days. I have sent several emails requesting status and nothing. My status hasn't...

Read full review
Delivery Service
2 (711 reviews)
1 (22 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

Read full review

...The customer service representative was rude and refused to let me speak with a supervisor. Then the representative refuse to hang up so I could fill out a survey I elected to take after the phone call..

Read full review

Ashley Furniture and Gbs Enterprises Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • There are no pros
  • Products we bought
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back

Ashley Furniture and Gbs Enterprises Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review
No votes

Ashley Furniture and Gbs Enterprises Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review
1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

Read full review

Ashley Furniture and Gbs Enterprises Latest Reviews

Recent published reviews
1

I have purchased a couch and a chair along with an ottoman. They guy in the store told me it was all in stock. That was...

Read full review
1

they will never answer your questions

Read full review
No votes

Im getting the runaround I cant speak to a person

Read full review
1.3

I filed a claim on October 21, 2020. I got a email from them on 10/29 asking for the same information I have already...

Read full review

Ashley Furniture and Gbs Enterprises Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (476 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Gbs Enterprises Furniture Warranty (22 reviews)
  • Gbs Enterprises Claim (9 reviews)
  • Gbs Enterprises Warranty (5 reviews)