PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Gbs Enterprises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Gbs Enterprises

Ashley Furniture and Gbs Enterprises Overview

Total reviews 3211 82
Company responses 126 0
Issues resolved 16 0

Ashley Furniture and Gbs Enterprises Consumer Ratings

Rank
337 out of 1566 in Furniture and Decor category
605 out of 1566 in Furniture and Decor category
Customer service
296 in category
377 in category
Product or Service Quality
291 in category
386 in category
Reliability
279 in category
342 in category
Exchange, Refund and Cancellation Policy
275 in category
644 in category

Ashley Furniture and Gbs Enterprises Rating Details

Customer service
1.3 (955 reviews)
1 (53 reviews)
Reviewer's quote

...Finally 5 months later a million calls and endless hours of being on hold they are coming to get the chair and issue me a refund this customer service from them has been horrible and a never ending nightmare..

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Very unsatisfactory customer service. Been talking to a manager and still no quick response. I have sent several emails to her and she finally replied saying she had been off for a couple of days and apologized for not getting right back to me and Then I asked her questions about my case The very...

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Product or Service Quality
1.5 (835 reviews)
1 (43 reviews)
Reviewer's quote

LATE DELIVERY!!!!!! Very poor service! Poor Customer Service! NO ONE ANSWERS CALLS, AND NO ONE RETURNS CALLS!..

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Placed a claim 2/17/21 for 2 broken pieces of furniture and followed all protocols listed in the "service/protection" agreement. NOTHING has been resolved and each company keeps blaming the other for the delays..

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Reliability
1.3 (829 reviews)
1 (48 reviews)
Reviewer's quote

I purchased a table and set of dishes. The next day I cancelled the dishes and one box still came with the table delivery. The delivery man wrote it up and I signed it. However, a few days later, UPS delivered another box. I called the store and they told me I needed to return the box. I live in...

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Finally got through on the phone and they advised me they don't respond to emails even if they send them. A nice lady took information on the phone for the claim and told be that Ashley Furniture will call me for a replacement of the dining set. It is now May 7, 2021 and have never heard anything...

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Exchange, Refund and Cancellation Policy
1.3 (766 reviews)
1 (43 reviews)
Reviewer's quote

...I asked if I could just return the items and get a refund and was told that this was not possible. I looked online at their website and noticed I was also being severely overcharged for the items. I asked for a price match and again was told no...

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...with the pandemic I haven't stop paying my debts and rent How is it possible that a company like them can't fulfill their obligations? I asked for my full refund of $299. 99 and she said that she would submit my request of insurance cancelation in the upcoming days and that I have to sign it and return it to them after that, she said they will review what portion of my insurance cost they are willing to refund. how you like that?? is really bad that Ashley furniture works to offer and sell this kind of fraudulent policies to their...

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Ashley Furniture and Gbs Enterprises Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • There are no pros
  • Products we bought
  • No pros
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service is awful
  • Customer service
  • Anything i experienced and they dont even call you back

Ashley Furniture and Gbs Enterprises Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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No votes
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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No votes

Ashley Furniture and Gbs Enterprises Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

DO NOT buy the GBS Warranty Services from Marlo. The Salesman will insist the warranty plan is terrific. However, the...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

You're shouldn't be criminal interrogated for a claim your warranty clearly states it covers. Gbs is a scam don't buy...

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Ashley Furniture and Gbs Enterprises Latest Reviews

Recent published reviews
2.4

I purchased a table and set of dishes. The next day I cancelled the dishes and one box still came with the table deliver...

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2.2

Finally got through on the phone and they advised me they don't respond to emails even if they send them. A nice lady...

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No votes

Timing of delivery
Ordered and paid for living room set in full in April . Told I wouldnt get my delivery until September...

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1.8

Placed a claim 2/17/21 for 2 broken pieces of furniture and followed all protocols listed in the "service/protection"...

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