PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gardner White Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gardner White Furniture
Ashley Furniture

Gardner White Furniture and Ashley Furniture Overview

Total reviews 393 3047
Company responses 0 126
Issues resolved 7 15

Gardner White Furniture and Ashley Furniture Consumer Ratings

Rank
418 out of 1546 in Furniture and Decor category
310 out of 1546 in Furniture and Decor category
Customer service
276 in category
255 in category
Product or Service Quality
259 in category
261 in category
Delivery Service
229 in category
263 in category
Reliability
256 in category
250 in category

Gardner White Furniture and Ashley Furniture Rating Details

Customer service
1.3 (160 reviews)
1.3 (864 reviews)
Reviewer's quote

...Once again, I tried calling customer service. No one answered, so I left a message telling them to refund the price of the lamp; it was like pulling teeth to get any customer service. Yesterday they credited my card with the price of the lamp...

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Poor customer service. The last person I talked to was arrogant with no customer skills..

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Product or Service Quality
1.5 (147 reviews)
1.5 (754 reviews)
Reviewer's quote

...Gardner white just scams people of their money and provides the *** customer service! I would give them less than half a star if it would let me. hopefully they go out of business next..

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...of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no response from Ashley. Cust service wait times...

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Delivery Service
2 (140 reviews)
1.9 (692 reviews)
Reviewer's quote

...This is the worst delivery service ever. I called my sales rep and I got no call back and I sent in pics. I will never shop Gardner white again..

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Reliability
1.3 (136 reviews)
1.3 (744 reviews)
Reviewer's quote

Have not received my sofa it's been 5 months

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Purchased sofa in the store. Did not have to be shipped from out of the city.. Was given a shipping date. On the date of delivery I again .I was told that my item was scheduled for delivery 10/15, 2020. As I continue to track item I was told no scheduled I went back to the store where I made the...

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Gardner White Furniture and Ashley Furniture Pros and Cons

Pros
  • Just pissed
  • Sales staff
  • Sales person
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Bad quality
  • Quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Gardner White Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Sales Team at 8 mile store Friendly Professonal staff always,I have made several purchases at that site and good...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Customer service representative Ashley was very helpful and polite.

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Gardner White Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

My bed started dipping after a month and a half to two months of having it and they will not do one thing about it!!!...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

1. Recieved damaged furniture.
2. Service technician confirmed damage and promised new furniture to be delivered next da...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Gardner White Furniture and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I should have a bill but I never received it. Im trying to get the amount owed so that I can pay it.

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No votes

Lousy customer service. Lousy delivery.

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2.2

Have not received my sofa it's been 5 months

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1.9

Purchased sofa in the store. Did not have to be shipped from out of the city.. Was given a shipping date. On the date...

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Gardner White Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Gardner White Furniture Sofa (48 reviews)
  • Gardner White Furniture Delivery Service (36 reviews)
  • Gardner White Furniture Furniture Set (18 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)