PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Garden Treasures Classics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Garden Treasures Classics

Ashley Furniture and Garden Treasures Classics Overview

Total reviews
2970
146
Company responses
126
0
Issues resolved
15
1

Ashley Furniture and Garden Treasures Classics Consumer Ratings

Rank
297 out of 1511 in Furniture and Decor category
175 out of 1511 in Furniture and Decor category
Customer service
255 in category
No votes
Product or Service Quality
258 in category
No votes
Reliability
244 in category
No votes
Exchange, Refund and Cancellation Policy
245 in category
No votes

Ashley Furniture and Garden Treasures Classics Rating Details

Customer service
1.4 (821 reviews)
No votes
Reviewer's quote

My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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...I’ve also contacted customer service on 4 difference occasions about the ties and now again about the poles. Spent over an hour on the phone long distance and still haven’t had this issue resolved. I’m disabled and can’t always leave my home, so I’ve set up my backyard so I may enjoy being outside...

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Product or Service Quality
1.5 (719 reviews)
No votes
Reviewer's quote

...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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...Easy to put together, looks good, good quality. On the box it came in indicates that theres a 3 year limited warranty on the frame. However, on the enclosed instructions it states that there is only a 1 year limited warranty on the frame...

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Reliability
1.3 (701 reviews)
No votes
Reviewer's quote

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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unboxed fire pit upon arriving home. fire bowl is missing from the fire pit. heavy item so trying to have Garden Treasures ship a fire bowl so I do not have to load up item and return to store for a refund

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Exchange, Refund and Cancellation Policy
1.3 (651 reviews)
No votes
Reviewer's quote

...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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I have been trying to contact garden treasures for over a month. I was calling number given to me by lowes. I even left number for return call due to high call volume because of covid. I bought item 804801 on 6-25 19. I hadnt even had it a year and my canopy has just torn to pieces. It has no trees...

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Ashley Furniture and Garden Treasures Classics Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Easy to put together
  • Looks nice
  • Stylish
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Quality of workmanship
  • Quality
  • Defective product

Ashley Furniture and Garden Treasures Classics Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Hi, I'm looking for the Garden Treasure 17- inch Resin statue frog fountain. Lowes was selling it for 29.99.
Item #751619...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

I purchased your Garden Treasures Greenway Greenway 5-piece Steel Frame Patio Conversation Set with cushions in the...

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Ashley Furniture and Garden Treasures Classics Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I purchased an umbrella from Treasure Gardens through Lowes, July 2016. In Houston, Tx we had max winds of 30 miles an...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

When putting together a Cushioned Ottoman (model FCS60427F) for my daughter I discovered two of the 8 supplied...

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Ashley Furniture and Garden Treasures Classics Latest Reviews

Recent published reviews
No votes

On 7/6 I Ordered several pieces of furniture, paid by check and was promised delivery on 7/28. On the afternoon of 7/28...

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3

unboxed fire pit upon arriving home. fire bowl is missing from the fire pit. heavy item so trying to have Garden...

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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No votes

As I was putting together my outdoor swing model #GCS00229C, I thought the awning fabric was too flimsy. It does not...

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Ashley Furniture and Garden Treasures Classics Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)
  • Garden Treasures Classics Chair (16 reviews)
  • Garden Treasures Classics Outdoor Furniture (9 reviews)
  • Garden Treasures Classics Umbrella (8 reviews)