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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 1 COMPANY RESPONSES
  • 2222 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 18
  • Salesperson 10
  • Price 6
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to36
  • Quality of furniture23
  • Customer service sucks22
  • Customer service20
  • No one wanted to fix problem20
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Furniture Row

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 130 COMPANY RESPONSES
  • 197 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
3.0
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Previous experience 4
  • Great salesman 2
  • Previous experience - years ago 2
  • Selection 1
  • Tv ad 1

Customers don't like

  • Poor service6
  • Being lied to repeatedly4
  • Poor customer service4
  • Lack of customer service3
  • Not standing behind product3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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