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Flexsteel Industries
Ashley Furniture

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Flexsteel Industries

Flexsteel Industries

1.6
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 98 TOTAL REVIEWS
Rank
370 out of 2114
in Furniture and Decor category
Rating Details
Product or Service Quality
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    217
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    02:50
  • ISSUES RESOLVED
    14%
Top Products and Services
2
34 reviews
1.8
24 reviews
1.7
10 reviews
Ashley Furniture

Ashley Furniture

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2728 TOTAL REVIEWS
Rank
267 out of 2114
in Furniture and Decor category
Rating Details
Product or Service Quality
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    197
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
451 reviews
1.8
364 reviews
1.8
213 reviews

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Anonymous
#1589537

I have never purchased Ashley Furniture so I am unable to compare the two companies. I had a Flexsteel sofa that I purchased 12 years ago and it looks much better than the new sofa.

I am so disappointed in the customer service from Flexsteel. The answer from customer service was that I should purchase the tool used to remove the balls from sweaters and use it on the pilling on my new sofa. I was really angry. The fabric on my sofa is absolutely defective and was discontinued by the company.

I want my money back.

We intend to return the sofa next week because it looks old and worn and we have it for 11 months. I will notify the store when we intend to return the sofa.

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