PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Ashley Furniture

Flexsteel Industries and Ashley Furniture Overview

Total reviews 126 3015
Company responses 0 126
Issues resolved 3 15

Flexsteel Industries and Ashley Furniture Consumer Ratings

Rank
394 out of 1531 in Furniture and Decor category
303 out of 1531 in Furniture and Decor category
Product or Service Quality
331 in category
267 in category
Value for money
335 in category
272 in category
Customer service
215 in category
260 in category
Reliability
231 in category
254 in category

Flexsteel Industries and Ashley Furniture Rating Details

Product or Service Quality
1.3 (58 reviews)
1.5 (742 reviews)
Reviewer's quote

...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

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Freeway service Rd in houston Tx. i would not purchase the merchandise until i was insured of how my furniture would be getting to my home, the cost of the delivery and also when it was able to be delivered which i was told no later than 09/25/2020. I was told that the 3rd party delivery company...

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Value for money
1.3 (55 reviews)
1.7 (643 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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So the next day she called and told me that they can bring the right mattress out one month later and I told her to refund my money because I needed my mattress because I had out of town guest coming on that following Monday and she said they couldnt deliver before that. I went out on a Sunday and...

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Customer service
1.5 (53 reviews)
1.3 (847 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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...This is such poor customer service..

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Reliability
1.3 (52 reviews)
1.3 (728 reviews)
Reviewer's quote

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever again!!!!!!

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We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in Rehoboth Beach Delaware. Our table keeps getting Knick’s with white paint coming through. We are only two people with no children and are very careful of our furniture. It looks...

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Flexsteel Industries and Ashley Furniture Pros and Cons

Pros
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint
  • Customer service
  • Customer service sucks
  • Quality of furniture

Flexsteel Industries and Ashley Furniture Most Positive Reviews

Top rated reviews
5

The problem has been resolved.

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Flexsteel Industries and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Flexsteel Industries and Ashley Furniture Latest Reviews

Recent published reviews
1

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever...

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1

Can someone please call me regarding placing a order

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1

Same story as others, bought power reclining sofa, recliner and loveseat. All beautiful for a year and then fading...

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1.6

I have purchased several furniture items on 9/20/20 from the store at 14810 N. Freeway service Rd in houston Tx. i...

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Flexsteel Industries and Ashley Furniture Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (37 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)