PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flexsteel Industries and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flexsteel Industries
Ashley Furniture

Flexsteel Industries and Ashley Furniture Overview

Total reviews
117
2878
Company responses
0
126
Issues resolved
3
15

Flexsteel Industries and Ashley Furniture Consumer Ratings

Rank
399 out of 1485 in Furniture and Decor category
290 out of 1485 in Furniture and Decor category
Product or Service Quality
319 in category
246 in category
Value for money
325 in category
257 in category
Customer service
195 in category
246 in category
Reliability
244 in category
239 in category

Flexsteel Industries and Ashley Furniture Rating Details

Product or Service Quality
1.3 (55 reviews)
1.6 (681 reviews)
Reviewer's quote

...How can Flexsteel forget to install a Bolt that holds the frame together? Is that Quality control? I am very dissatisfied with Flexsteel as a quality company..

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...I tried to contact customer service only to go to voice mail. This is the second week without any answers or call back..

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Value for money
1.4 (51 reviews)
1.7 (582 reviews)
Reviewer's quote

4 years and now looking for a new sofa and love seat because the sofa and love seat are falling apart , they import there product and its crap don't buy save your self the money..

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...retired on social security, They have had my money since May 2nd 2020 but I do not have my rocker..

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Customer service
1.5 (50 reviews)
1.4 (769 reviews)
Reviewer's quote

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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...I requested time off work on 6/12 and planned a vacation for 6/18 to 6/22 and now because of the horrible customer service and outrageous wait time I have to lose a day of vacation and cancel my planned vacation. I'm more than thrilled with your company and have never been so disappointed..

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Reliability
1.3 (48 reviews)
1.3 (659 reviews)
Reviewer's quote

Leather peels off warranty replaced once the new leather back is peeling againI paid $1,800.00 for this recliner at BF Myres Goodlettsville TNI understand this is bonded leather which is made in China

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I have been calling for two weeks to cancel an order. During this pandemic I understand but two weeks is unacceptable. Would love if they just return phone calls. Monique bronson6097922057

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Flexsteel Industries and Ashley Furniture Pros and Cons

Pros
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Quality of product does not live up to reputation
  • Poor resolution to complaint
  • Quality if product and customer service
  • Customer service
  • Customer service sucks
  • Quality of furniture

Flexsteel Industries and Ashley Furniture Most Positive Reviews

Top rated reviews
3.3

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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3.3

No answer at customer service number. Couldn't even leave a message.

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Flexsteel Industries and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Flexsteel Industries and Ashley Furniture Latest Reviews

Recent published reviews
2.2

Leather peels off warranty replaced once the new leather back is peeling again
I paid $1,800.00 for this recliner at BF M...

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1

I have been calling for two weeks to cancel an order. During this pandemic I understand but two weeks is unacceptable....

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1

I purchased this electric reclining chair expecting a good chair. I will say the mechanics are well-built but there is a...

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No votes

I ordered four dining chairs and a dining bench. The bench has several areas that are damaged, and a couple of screws...

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Flexsteel Industries and Ashley Furniture Products and Services

Most reviewed product and services
  • Flexsteel Industries Recliner (36 reviews)
  • Flexsteel Industries Sofa (27 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (371 reviews)
  • Ashley Furniture Delivery Service (239 reviews)