PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Flexsteel Industries

Ashley Furniture and Flexsteel Industries Overview

Total reviews 3015 126
Company responses 126 0
Issues resolved 15 3

Ashley Furniture and Flexsteel Industries Consumer Ratings

Rank
304 out of 1531 in Furniture and Decor category
394 out of 1531 in Furniture and Decor category
Customer service
No votes
215 in category
Product or Service Quality
No votes
330 in category
Reliability
No votes
232 in category
Exchange, Refund and Cancellation Policy
No votes
287 in category

Ashley Furniture and Flexsteel Industries Rating Details

Customer service
No votes
1.5 (53 reviews)
Reviewer's quote

...This is such poor customer service..

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I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

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Product or Service Quality
No votes
1.3 (58 reviews)
Reviewer's quote

Freeway service Rd in houston Tx. i would not purchase the merchandise until i was insured of how my furniture would be getting to my home, the cost of the delivery and also when it was able to be delivered which i was told no later than 09/25/2020. I was told that the 3rd party delivery company...

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...middle section looks like junk too, and I bet the covers will look really very professional! We have had Flexsteel furniture in the past, and it used to be quality stuff. Now it is merely JUNK! 3 summers in (so 1-1/2 yrs. use) and we need a new...

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Reliability
No votes
1.3 (52 reviews)
Reviewer's quote

We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in Rehoboth Beach Delaware. Our table keeps getting Knick’s with white paint coming through. We are only two people with no children and are very careful of our furniture. It looks...

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6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever again!!!!!!

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Exchange, Refund and Cancellation Policy
No votes
1.2 (48 reviews)
Reviewer's quote

So the next day she called and told me that they can bring the right mattress out one month later and I told her to refund my money because I needed my mattress because I had out of town guest coming on that following Monday and she said they couldnt deliver before that. I went out on a Sunday and...

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They must have heard of this or another review posted on the BBB site as they contacted us, offered to pick up the new but "useless to us" furniture and refund the original amount paid. The next day they showed up and picked up the loveseat and the day after that the money was back in our account....

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Ashley Furniture and Flexsteel Industries Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Was told they where good
  • Used to be top quality
  • Nice looking furniture
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Quality of product does not live up to reputation
  • Quality if product and customer service
  • Poor resolution to complaint

Ashley Furniture and Flexsteel Industries Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

The problem has been resolved.

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

Live my chair! Worried about USB problem that the chair. I plugged my IPhone in to charge my phone and I woke up with a...

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Ashley Furniture and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

It is only 2 years old. Has been not good for about one year and a couple of months one arm rest on one couch you can't...

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Ashley Furniture and Flexsteel Industries Latest Reviews

Recent published reviews
1

Can someone please call me regarding placing a order

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1

6 months and still no warranty motor shipped! Constantly have to follow up. I wouldnt buy a flexsteel item ever...

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1.6

I have purchased several furniture items on 9/20/20 from the store at 14810 N. Freeway service Rd in houston Tx. i...

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1

Same story as others, bought power reclining sofa, recliner and loveseat. All beautiful for a year and then fading...

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Ashley Furniture and Flexsteel Industries Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Flexsteel Industries Recliner (37 reviews)
  • Flexsteel Industries Sofa (28 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)