PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Flexsteel Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Flexsteel Industries

Ashley Furniture and Flexsteel Industries Overview

Total reviews
2743
101
Company responses
126
0
Issues resolved
14
2

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2642 reviews more than Flexsteel Industries received since Jun 19, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Flexsteel Industries customer support team than with Ashley Furniture customer service.

Ashley Furniture and Flexsteel Industries Consumer Ratings

Rank
269 out of 2129 in Furniture and Decor category
338 out of 2129 in Furniture and Decor category
Customer service
227 in category
199 in category
Product or Service Quality
231 in category
302 in category
Staff
229 in category
233 in category

According to consumer ratings and reviews, Ashley Furniture ranks 69 points higher in the Furniture and Decor category than Flexsteel Industries. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 367 points higher than the worst rated brand in this category. At the same time, Flexsteel Industries was rated 1.5 stars for Customer service criterion in this category and it is 395 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Flexsteel Industries. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category. Flexsteel Industries however was rated 1.7 stars and it is 61% greater than other in category.

Ashley Furniture and Flexsteel Industries Rating Details

Customer service
1.4 (686 reviews)
1.5 (44 reviews)
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

I need info and was transferred to customer service and on hold for 20 mins got the recording lingo down but call never answered then it was 5 oclock..

Donzell
Product or Service Quality
1.6 (606 reviews)
1.3 (48 reviews)
Reviewer's quote

We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Jazell

...I have another flexsteel couch which is 25 years old, they must have made them good back then it's perfect, but I won't buy another flexsteel product again..

Paulette W
Staff
1.8 (601 reviews)
1.7 (35 reviews)
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

I ordered a big man rocker/recliner, leather with motorized recline. It was well over $1000. The first problem I had was when the electrical cord was was cut disabling the recliner. The store Jason’s Furniture (Eastpointe, MI) covered that repair due to the delivery men installing it wrong. Shortly...

Samuel S

Ashley Furniture and Flexsteel Industries Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Used to be top quality
  • Nice looking furniture
  • Was told they where good
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Poor resolution to complaint
  • Quality of product does not live up to reputation
  • Quality if product and customer service

Ashley Furniture and Flexsteel Industries Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

3.5

i recently purchased a saford recliner flexsteel made. i hate this recliner it is so uncomfortable hurts my back and...

Ashley Furniture and Flexsteel Industries Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

Purchased a flexsteel-industries-latitudes-collection double recliner sofa and recliner chair from Hudson Furniture in...

Ashley Furniture and Flexsteel Industries Latest Reviews

Recent published reviews
1.4

defective sectionl sofa falling apart at the seams

Read all 2743 reviews
2.7

I ordered a big man rocker/recliner, leather with motorized recline. It was well over $1000. The first problem I had was...

Read all 101 reviews

Ashley Furniture and Flexsteel Industries Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Flexsteel Industries Recliner (33 reviews)
  • Flexsteel Industries Sofa (23 reviews)
  • Flexsteel Industries Furniture Set (10 reviews)