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Ashley Furniture

1.8
?

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  • 13 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2663 TOTAL REVIEWS
Rank
255 out of 2046
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    165
  • SUCCESSFUL
    79%
  • AVG CALL DURATION
    04:01
  • ISSUES RESOLVED
    8%
Top Products and Services
1.8
440 reviews
1.8
356 reviews
1.8
206 reviews

Flexsteel Industries

1.7
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 80 TOTAL REVIEWS
Rank
324 out of 2046
in Furniture and Decor category
Rating Details
Customer service
Product or Service Quality
Reliability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    172
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    02:50
  • ISSUES RESOLVED
    17%
Top Products and Services
2.1
30 reviews
1.8
20 reviews
1.7
7 reviews

How would you compare Ashley Furniture vs Flexsteel Industries?

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Anonymous
#1589537

I have never purchased Ashley Furniture so I am unable to compare the two companies. I had a Flexsteel sofa that I purchased 12 years ago and it looks much better than the new sofa.

I am so disappointed in the customer service from Flexsteel. The answer from customer service was that I should purchase the tool used to remove the balls from sweaters and use it on the pilling on my new sofa. I was really angry. The fabric on my sofa is absolutely defective and was discontinued by the company.

I want my money back.

We intend to return the sofa next week because it looks old and worn and we have it for 11 months. I will notify the store when we intend to return the sofa.

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