PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Easyhome and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture

Easyhome and Ashley Furniture Overview

Total reviews
Company responses
Issues resolved

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2773 reviews. It is 2484 reviews more than Easyhome received since Jun 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Easyhome customer service.

Easyhome and Ashley Furniture Consumer Ratings

316 out of 1895 in Furniture and Decor category
269 out of 1895 in Furniture and Decor category
Customer service
213 in category
237 in category
Product or Service Quality
200 in category
238 in category
Exchange, Refund and Cancellation Policy
153 in category
233 in category

According to consumer ratings and reviews, Ashley Furniture ranks 47 points higher in the Furniture and Decor category than Easyhome. People gave Easyhome 1.5 stars for Customer service criterion in Furniture and Decor category and it is 394 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Easyhome has a higher rating than Ashley Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Easyhome 1.6 stars and it is 75% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 62% greater than other in category.

Easyhome and Ashley Furniture Rating Details

Customer service
1.5 (115 reviews)
1.4 (710 reviews)
Reviewer's quote

I called and reported the manager at easyhome in new glasgow ns i told the lady at customer service what happened and i will remain sceptical anything would be done. I got charged for 19 days 420 and was told i was only oaying 500 for a tv 55 inch that was on display gave me a deal he said and...


...You have terrible customer service and won't be open long if you can't treat your customers better..

Product or Service Quality
1.7 (112 reviews)
1.5 (625 reviews)
Reviewer's quote

...I contacted Easy Home and was advised that they "had never had a problem like this" and to return the product to the place of purchase. Since it was over 90 days old, it could not be returned. I again contacted Easy Home and have not received a response...

Mary M

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C
Exchange, Refund and Cancellation Policy
1.6 (112 reviews)
1.3 (568 reviews)
Reviewer's quote

Im trying to figure out their late payment policy. I have been on time every time and now i am 2 days past they were threating legal action to retreive the property. I get paid next week but they dont want to wait ten days...


...The client requested a refund and was refused. The client has requested that the table be replaced, sent the photos of damage and gets no response..


Easyhome and Ashley Furniture Pros and Cons

  • Lawsuit
  • Before all this the timely manner of delivery and products
  • Some employees
  • Design of furniture
  • Salesperson
  • Price
  • Horrible customer service
  • Not respect for customers
  • Manager
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Easyhome and Ashley Furniture Most Positive Reviews

Top rated reviews

I would like to give a positive review. Easy Home ran a promotion for 365 days same as cash. Went in to check it out....


Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Easyhome and Ashley Furniture Most Critical Reviews

Lowest rated reviews

Why is my name show up in the credit breau saying I own you guy $633?which I never had own you guy.why??


i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Easyhome and Ashley Furniture Latest Reviews

Recent published reviews

I purchased a metal clothes drying rack that worked just fine for about 3 months. I used it to dry leggings and gym...

Read all 289 reviews

Looking for replacement drawer pulls for Ashley Dining room China Base sku number 315299683 Ashl D435-70 50X18X32...

Read all 2773 reviews

Easyhome and Ashley Furniture Products and Services

Most reviewed product and services
  • Easyhome Manager (39 reviews)
  • Easyhome Customer Care (33 reviews)
  • Easyhome Furniture Leasing (16 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)