PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Drive Medical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Drive Medical

Ashley Furniture and Drive Medical Overview

Total reviews
2939
88
Company responses
126
0
Issues resolved
15
1

Ashley Furniture and Drive Medical Consumer Ratings

Rank
297 out of 1500 in Furniture and Decor category
88 out of 476 in Medical Supplies and Equipment category
Customer service
250 in category
54 in category
Product or Service Quality
256 in category
97 in category
Reliability
243 in category
59 in category
Exchange, Refund and Cancellation Policy
245 in category
41 in category

Ashley Furniture and Drive Medical Rating Details

Customer service
1.4 (806 reviews)
1.8 (25 reviews)
Reviewer's quote

They would call, text and email to confirm a delivery date and window, only to have us drive down, take off from work and get no showed! The customer service number is basically useless. It would take 30 minutes to an hour to get a person to answer, and sometimes they would hang up on me once they...

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...Sad horrible customer service..

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Product or Service Quality
1.5 (708 reviews)
1.6 (23 reviews)
Reviewer's quote

...What has happened to customer service in this day and age?!!?..

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...Drive DeVilbiss and educate yourself and do further research to see what others have also said, not just about this product but others. I had a Pride Scooter for years and never had anything like this happen, I only bought this one because it was the only one available at the time on any of the wholesale club websites and we have memberships to all of the big three. CAVEAT EMPTOR...

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Reliability
1.3 (687 reviews)
1.8 (24 reviews)
Reviewer's quote

ashley homestore furniture has jerked me around for 9 months regarding my order. they can't deliver it in full, then claim they are delivering it in full, then show up with only one item. now i have been charged for all my missing items and delivery fees as well which should have been free. they...

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I purchased a Drive Medical Compact Travel Power Scooter 4- wheel, Extended Battery on 11/27/19 from Amazon.com. The first scooter arrived with a broken battery cover. The entire scooter was returned to Amazon and another new scooter was shipped to me.The battery no longer holds a charge. I charge...

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Exchange, Refund and Cancellation Policy
1.3 (640 reviews)
1.8 (18 reviews)
Reviewer's quote

Finally, today I was able to get a person after waiting 25 minutes on hold, and explained that I wanted a refund for the $69. 99, she emailed a supervisor and I finally had to speak to a supervisor "Harley in New Braunsfel, TX. She was RUDE, CURT, and didn't want to hear anything of what was told...

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Brand-new scooter is useless for my needs to sightseeing and the likes I've had other handicap scooter which preformed fine this one doesn't. Went to Epcot with fully charged battery went from parking lot into park. Watched show at USA stage and left park. Battery was on red when reached car....

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Ashley Furniture and Drive Medical Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Never will buy drive medical
  • Variety of scooters
  • Three-wheel rollator
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Bad design and not safe
  • Terrible customer service
  • Poor quality product

Ashley Furniture and Drive Medical Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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4.9

MY ZOOME3 Is broke broke
Zoome3

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4.4

on 2-14-17 i ordered and received 4 days later a drive medical spitfire scout upon inspection of box every thing was...

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Ashley Furniture and Drive Medical Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

DRIVE EQUIPMENT IS GARBAGE,UNLESS YOUR 80 YRS OLD AND WAITING TO DIE IN A NURSING HOME,THEIR STUFF DON'T LAST! MY STEEL...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

The controller charger indicator lights up left to right and then goes off. No power at all. There is no way to contac...

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Ashley Furniture and Drive Medical Latest Reviews

Recent published reviews
1

Kevin a salesperson. Lied and discriminated against me with the help of the store manager. I shopped the store. Two days...

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No votes

I received 12 extra Items, that look like small O2 bottle carries. I did not order these items.

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No votes

I'm order was set for july 11, 2020 between 8am and 12p, One call are notified us around our delivery.

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No votes

I have the Winnie walker. I called about it when I got it, and guy was very rude when I couldnt find the serial number....

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Ashley Furniture and Drive Medical Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)
  • Drive Medical Chair (12 reviews)
  • Drive Medical Walker (11 reviews)
  • Drive Medical Mobility Scooter (9 reviews)