PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Darvin Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Darvin Furniture
Ashley Furniture

Darvin Furniture and Ashley Furniture Overview

Total reviews
54
2775
Company responses
0
126
Issues resolved
0
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2775 reviews. It is 2721 reviews more than Darvin Furniture received since Jul 17, 2010.

Darvin Furniture and Ashley Furniture Consumer Ratings

Rank
327 out of 1896 in Furniture and Decor category
271 out of 1896 in Furniture and Decor category
Customer service
258 in category
237 in category
Staff
288 in category
241 in category
Reliability
178 in category
228 in category

According to consumer ratings and reviews, Ashley Furniture ranks 56 points higher in the Furniture and Decor category than Darvin Furniture. People gave Darvin Furniture 1.3 stars for Customer service criterion in Furniture and Decor category and it is 352 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 373 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ashley Furniture has a higher rating than Darvin Furniture. Regarding Reliability criterion, consumers gave Darvin Furniture 1.5 stars and it is 71% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 63% greater than other in category.

Darvin Furniture and Ashley Furniture Rating Details

Customer service
1.3 (22 reviews)
1.4 (712 reviews)
Reviewer's quote

Darvin Customer Service Center Customer # 11607510 We ordered an Inspire Q bed set from Darvin. Our sales person was Maurice. When we came in the store Maurice greeted us at the door, we told him we were interested in a QUALITY bed set...

Janelle D

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
1.5 (18 reviews)
1.7 (620 reviews)
Reviewer's quote

Sales staff was friendly, ordered a couch set on April 23 and after it was charged I was told it was not available to be delivered until after May 8th as it was on back order. Ok. Not too bad...

PissedConsumer846855

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Reliability
1.5 (17 reviews)
1.3 (609 reviews)
Reviewer's quote

Ordered and couch and love seat, specifically told sales person we wanted a cloth fabric, sample shown to us was the right color, when delivered it had the leather look and feel of leather. Service reprehensive came out took pictures and service department was to call us back today Friday August...

sharon a

They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...

Mirta

Darvin Furniture and Ashley Furniture Pros and Cons

Pros
  • Sales person was nice
  • Sales person was nice and helpful
  • Nla
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Will not take back defective furniture
  • How i was treated
  • Unprofessional delivery
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Darvin Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
3.2

Leather Italian leather set beige all has a black dark spots on the cushion seats as seen on the pictures and the love...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Darvin Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Never again will I do business with Darvin Furniture due to their POOR customer service. On 06/10/2015, Darvin's...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Darvin Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1.5

I am more than upset, I had repair service come in to fill in chips in my bedroom set... and said that I would not...

Read all 54 reviews
1

Terrible company. Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model. It had...

Read all 2775 reviews

Darvin Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Darvin Furniture Customer Care (9 reviews)
  • Darvin Furniture Delivery Service (5 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (216 reviews)