PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Ashley Furniture

Crate And Barrel and Ashley Furniture Overview

Total reviews
69
2740
Company responses
0
126
Issues resolved
4
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2740 reviews. It is 2671 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Ashley Furniture customer service.

Crate And Barrel and Ashley Furniture Consumer Ratings

Rank
249 out of 2124 in Furniture and Decor category
268 out of 2124 in Furniture and Decor category
Customer service
242 in category
228 in category
Staff
211 in category
230 in category
Value for money
237 in category
257 in category

According to consumer ratings and reviews, Crate And Barrel ranks 19 points higher in the Furniture and Decor category than Ashley Furniture. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 353 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 367 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Crate And Barrel has a higher rating than Ashley Furniture. Regarding Value for money criterion, consumers gave Crate And Barrel 1.8 stars and it is 60% greater than other in category. Ashley Furniture however was rated 1.7 stars and it is 57% greater than other in category.

Crate And Barrel and Ashley Furniture Rating Details

Customer service
1.3 (35 reviews)
1.4 (683 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

...between the myself or customer service many times. I was finally able to have the Entertainment Center delivered to me the last week of Oct. 2019...

Nadine F
Staff
1.9 (28 reviews)
1.8 (598 reviews)
Reviewer's quote

Crate and Barrel chooses to cut corners and don't hire enough staff to handle customer calls efficiently and don't care whether their customers are inconvenienced. I must be insane to keep placing orders with Crate and Barrel and expect something different. Hmm I'm not insane, so I think I'll just...

Arriel

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D
Value for money
1.8 (28 reviews)
1.7 (515 reviews)
Reviewer's quote

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...

Beth Y

Several switches need replacing now as the seats are now regular seats, no recline.

PissedConsumer1716390

Crate And Barrel and Ashley Furniture Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Crate And Barrel and Ashley Furniture Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Crate And Barrel and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Crate And Barrel and Ashley Furniture Latest Reviews

Recent published reviews
2.5

I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining...

Read all 69 reviews
1

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I...

Read all 2740 reviews

Crate And Barrel and Ashley Furniture Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)