PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Ashley Furniture

Crate And Barrel and Ashley Furniture Overview

Total reviews
72
2778
Company responses
0
126
Issues resolved
4
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2778 reviews. It is 2706 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Ashley Furniture customer service.

Crate And Barrel and Ashley Furniture Consumer Ratings

Rank
251 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
222 in category
238 in category
Value for money
216 in category
264 in category
Reliability
166 in category
228 in category

According to consumer ratings and reviews, Crate And Barrel ranks 20 points higher in the Furniture and Decor category than Ashley Furniture. People gave Crate And Barrel 1.4 stars for Customer service criterion in Furniture and Decor category and it is 385 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than Ashley Furniture. Regarding Reliability criterion, consumers gave Crate And Barrel 1.5 stars and it is 73% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 62% greater than other in category.

Crate And Barrel and Ashley Furniture Rating Details

Customer service
1.4 (38 reviews)
1.4 (713 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Value for money
1.9 (31 reviews)
1.7 (534 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

Mike G

...By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th...

Mariah N
Reliability
1.5 (30 reviews)
1.3 (609 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug.In beginning June, after the furniture had been...

PissedConsumer1772878

They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...

Mirta

Crate And Barrel and Ashley Furniture Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Crate And Barrel and Ashley Furniture Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Crate And Barrel and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Crate And Barrel and Ashley Furniture Latest Reviews

Recent published reviews
2.7

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.
Last March, 2019,...

Read all 72 reviews
1.6

I have never seen a company that is so difficult to work with. Went in to buy a sofa table, found one we liked, asked...

Read all 2778 reviews

Crate And Barrel and Ashley Furniture Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Ashley Furniture Sofa (457 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)