PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Crate And Barrel and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2778 reviews. It is 2706 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Ashley Furniture customer service.
Crate And Barrel and Ashley Furniture Consumer Ratings
Rank
251
out of 1895 in Furniture and Decor category
271
out of 1895 in Furniture and Decor category
Customer service
222
in category
238
in category
Value for money
216
in category
264
in category
Reliability
166
in category
228
in category
According to consumer ratings and reviews, Crate And Barrel ranks 20 points higher in the Furniture and Decor category than Ashley Furniture.
People gave Crate And Barrel 1.4 stars for Customer service criterion in Furniture and Decor category and it is 385 points higher than the worst rated brand in this category.
At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category.
If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than Ashley Furniture.
Regarding Reliability criterion, consumers gave Crate And Barrel 1.5 stars and it is 73% greater than other in category.
Ashley Furniture however was rated 1.3 stars and it is 62% greater than other in category.
Crate And Barrel and Ashley Furniture Rating Details
Customer service
1.4 (38 reviews)
1.4 (713 reviews)
Reviewer's quote
...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...
michele c
...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...
PissedConsumer1770149
Value for money
1.9 (31 reviews)
1.7 (534 reviews)
Reviewer's quote
Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...
Mike G
...By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th...
Mariah N
Reliability
1.5 (30 reviews)
1.3 (609 reviews)
Reviewer's quote
The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug.In beginning June, after the furniture had been...
PissedConsumer1772878
They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus...
Mirta
Crate And Barrel and Ashley Furniture Pros and Cons
Pros
Sofa in store
Sofa before it frayed
Sleek and modern style
Design of furniture
Salesperson
Price
Cons
Horrible customer service
Regret decision
Long delays
Customer service
Customer service sucks
No one wanted to fix problem
Crate And Barrel and Ashley Furniture Most Positive Reviews
Top rated reviews
4.3
I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...
How would you compare Crate And Barrel vs Ashley Furniture?