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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 12 ISSUES RESOLVED
  • 97 COMPANY RESPONSES
  • 2344 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 20
  • Salesperson 12
  • Price 8
  • Salesman and manager were great 5
  • Customer service 5

Customers don't like

  • Customer service sucks12
  • Customer service11
  • No one wanted to fix problem10
  • Quality of furniture8
  • No refund5
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Craftmatic

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $18.3K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.5
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Idea of adjustable bed 2
  • Service 1
  • I loved the message portion but that is all 1
  • Excellent 1
  • Bed 1

Customers don't like

  • Poor customer service3
  • Way i was treated on the phone2
  • Salesman2
  • Want a refund1
  • Personnel attitude1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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