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Ashley Furniture

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 63 COMPANY RESPONSES
  • 2297 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Design of furniture 19
  • Salesperson 11
  • Price 8
  • Delivery driver and helper 5
  • Salesman and manager were great 5

Customers don't like

  • Being lied to39
  • Customer service sucks24
  • Quality of furniture24
  • Customer service21
  • No one wanted to fix problem20
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Craftmatic

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 59 TOTAL REVIEWS
  • $13.9K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Idea of adjustable bed 2
  • Excellent 1
  • Service 1
  • I loved the message portion but that is all 1

Customers don't like

  • Poor customer service4
  • Personnel attitude3
  • Salesman3
  • Way we were treated while inquiring on the phone2
  • Way i was treated on the phone1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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