PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns
Ashley Furniture

Conns and Ashley Furniture Overview

Total reviews
929
2970
Company responses
0
126
Issues resolved
8
15

Conns and Ashley Furniture Consumer Ratings

Rank
99 out of 332 in Supermarkets and Malls category
298 out of 1511 in Furniture and Decor category
Customer service
85 in category
255 in category
Product or Service Quality
83 in category
259 in category
Diversity of Products or Services
88 in category
293 in category
Website
72 in category
286 in category

Conns and Ashley Furniture Rating Details

Customer service
1.3 (378 reviews)
1.4 (821 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE. I will be making a complaint to the BBB..

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.6 (359 reviews)
1.5 (719 reviews)
Reviewer's quote

tv malfunctioned three days after purchase and service people came to look at the tv and cracked it in the process now they are claiming I cracked the tv and are refusing to repair or replace tv..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Diversity of Products or Services
2 (355 reviews)
2.1 (616 reviews)
Reviewer's quote

I have completed my payment of $2400 for the products I selected at Conn's. Due to requested deferments, Conn's is now collecting $2400 in interest/fees in which I must pay because I care about my credit. I believe this is unethical and inhumane but Conn's has justified this practice...

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...Tried to call, when waiting on hold told to use chat services which weren't working, spent 2 hrs waiting. Then I find out your system's are down so I call Jefferey my sales person at Concord Ca. He says he's waiting for systems to come back up...

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Website
1.9 (335 reviews)
2 (610 reviews)
Reviewer's quote

...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

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...Upon purchase the website stated (Free Delivery), but the young lady stated to me that it needed assembly. I was told "when delivered they would take it to the location and assemble it," so I paid an additional $69. 99...

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Conns and Ashley Furniture Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Customer service
  • Customer service sucks
  • Quality of furniture

Conns and Ashley Furniture Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Conns and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Conns and Ashley Furniture Latest Reviews

Recent published reviews
1

I have called for 10 months regarding the payoff amount. The only thing I ever get is I have forwarded your ticket to...

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No votes

On 7/6 I Ordered several pieces of furniture, paid by check and was promised delivery on 7/28. On the afternoon of 7/28...

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No votes

I purchased a sectional in May and have not received my gift card that was promo to me. Why havent I received it yet???

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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Conns and Ashley Furniture Products and Services

Most reviewed product and services
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)