PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture

Conns and Ashley Furniture Overview

Total reviews
Company responses
Issues resolved

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2777 reviews. It is 1897 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Conns customer support team and Ashley Furniture customer service.

Conns and Ashley Furniture Consumer Ratings

85 out of 483 in Supermarkets and Malls category
271 out of 1895 in Furniture and Decor category
Customer service
73 in category
238 in category
Product or Service Quality
67 in category
239 in category
Diversity of Products or Services
71 in category
274 in category

Conns and Ashley Furniture Rating Details

Customer service
1.3 (352 reviews)
1.4 (713 reviews)
Reviewer's quote

...At times customers run into an issue where they need Conn's customer service assistance. In May 2019, I spoke with one of Conn's Customer Service representatives that stated a payment extension was granted. June 2019, I made my payments on-time and every month thereafter on time...


...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

Product or Service Quality
1.6 (338 reviews)
1.5 (628 reviews)
Reviewer's quote

Again the technician can make service call because he don’t have the part. Please come get this refrigerator..


...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C
Diversity of Products or Services
2 (332 reviews)
2.1 (544 reviews)
Reviewer's quote

...I have tried to set up 11 services on this microwave and you keep canceling on me. my next step is the Better Business Bureau because this has done me no good..


The worst part is their *** Returns/refund/exchange policy related (opened/used products) they can’t be returned or exchanged. I’m pissed, the showroom model didn’t have a toxic odor, but the brand new recliner that was delivered yesterday has a very pungent chemical odor that’s literally made me...


Conns and Ashley Furniture Pros and Cons

  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Design of furniture
  • Salesperson
  • Price
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Conns and Ashley Furniture Most Positive Reviews

Top rated reviews

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...


Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Conns and Ashley Furniture Most Critical Reviews

Lowest rated reviews

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....


i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Conns and Ashley Furniture Latest Reviews

Recent published reviews

I was shown a mattress and quoted a price. Mattress came in plastic delivered but since I did not open and inspect...

Read all 880 reviews

Made a purchase 01/16/2020. Table, chairs, sofa, love seat, recliner. Delivery scheduled for 01/26/2020 between 3-7....

Read all 2777 reviews

Conns and Ashley Furniture Products and Services

Most reviewed product and services
  • Conns Customer Care (99 reviews)
  • Conns Delivery Service (52 reviews)
  • Conns Repair (38 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)