PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Ashley Furniture

Coleman Furniture and Ashley Furniture Overview

Total reviews
364
2926
Company responses
0
126
Issues resolved
8
15

Coleman Furniture and Ashley Furniture Consumer Ratings

Rank
390 out of 1491 in Furniture and Decor category
293 out of 1491 in Furniture and Decor category
Customer service
296 in category
249 in category
Exchange, Refund and Cancellation Policy
269 in category
243 in category
Reliability
263 in category
243 in category
Delivery Service
302 in category
227 in category

Coleman Furniture and Ashley Furniture Rating Details

Customer service
1.2 (217 reviews)
1.4 (798 reviews)
Reviewer's quote

I've tried calling their customer service line and using their live chat line, and each time I'm given a vague answer to around when my items will arrive. Additionally, my delivery dates keep getting pushed back. My items were supposed to arrive at the local warehouse "yesterday", but when...

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Can not get any response from store complete lack of customer service. I just want to update my phone number before my delivery tomorrow. I will never shop with Ashley again...

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Exchange, Refund and Cancellation Policy
1.2 (195 reviews)
1.3 (636 reviews)
Reviewer's quote

...We havnt recieved our full refund either there is no restock fee as the order was never processed..

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Finally, today I was able to get a person after waiting 25 minutes on hold, and explained that I wanted a refund for the $69. 99, she emailed a supervisor and I finally had to speak to a supervisor "Harley in New Braunsfel, TX. She was RUDE, CURT, and didn't want to hear anything of what was told...

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Reliability
1.2 (189 reviews)
1.3 (683 reviews)
Reviewer's quote

Ordered the furniture in March for end of May delivery. Delivery date was extended 3 times. The last Custer service rep was plain out rude after I was on hold for over 45 minutes

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Had Mathis Furniture Customer service contact Ashley Furniture customer service which was successful. Repurchased at Mathis Furniture!

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Delivery Service
1.7 (182 reviews)
2 (630 reviews)
Reviewer's quote

The delivery service provided by need it now Ohio went smoothly The delivery service provided by Need it Now Ohio went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the...

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And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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Coleman Furniture and Ashley Furniture Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Customer service
  • Customer service sucks
  • Quality of furniture

Coleman Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Coleman Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, th...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Coleman Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

I cant get to talk to anyone about where my dresser is I was on hold for 45 minutes and then they hung up on me u...

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No votes

No one answers the phone, they close at 5 sharp so in order to speak to someone you have to leave work early. Which I...

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2.5

I recently purchased an Ashley signature sectional from Coleman furniture. It was seemingly delivered in proper conditio...

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1

Can not get any response from store complete lack of customer service. I just want to update my phone number before my...

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Coleman Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Coleman Furniture Delivery Service (59 reviews)
  • Coleman Furniture Shipping Service (52 reviews)
  • Coleman Furniture Customer Care (41 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (241 reviews)