PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Coleman Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Coleman Furniture

Ashley Furniture and Coleman Furniture Overview

Total reviews 3081 380
Company responses 126 0
Issues resolved 15 8

Ashley Furniture and Coleman Furniture Consumer Ratings

Rank
312 out of 1549 in Furniture and Decor category
433 out of 1549 in Furniture and Decor category
Customer service
274 in category
313 in category
Product or Service Quality
277 in category
327 in category
Reliability
261 in category
282 in category
Delivery Service
275 in category
323 in category

Ashley Furniture and Coleman Furniture Rating Details

Customer service
1.3 (883 reviews)
1.2 (228 reviews)
Reviewer's quote

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

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...Lack of communication , damaged items, bad customer service, excessive restocking charge..

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Product or Service Quality
1.5 (770 reviews)
1.4 (188 reviews)
Reviewer's quote

...Zero service help with returning..

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...when I contacted customer service it basically said feel free to cancel the order. Their website has gone from 4. 2/5 to 1...

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Reliability
1.3 (763 reviews)
1.2 (198 reviews)
Reviewer's quote

I purchased in April 2020 TV stand which lower shelf cracked within 3 months and have been trying to get replacement for last month or so. Hard to reach anyone on phone and Ashley Furniture delivered replacement shelf ignoring my request for replacement but no further contact. BTW I paid my account...

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BEWARE of this Company - Shifty Return Policies, Tried to keep $300 of our money.Do not order from Home Gallery Stores or Coleman FurnitureBeware of HOme Gallery Stores

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Delivery Service
2 (711 reviews)
1.6 (193 reviews)
Reviewer's quote

And secondly, we cannot wait for these couches any longer - we have been without couches for almost a month and a half now, so instead of having the free delivery service that they were going to be providing to us because of Covid we are now planning on having to drive to the distribution center to...

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The delivery service provided by need it now Ohio went smoothly The delivery service provided by Need it Now Ohio went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the...

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Ashley Furniture and Coleman Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Price
  • Free delivery
  • Verity of products
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • Customer service
  • Delivery service
  • Damaged item

Ashley Furniture and Coleman Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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5

First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but...

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Ashley Furniture and Coleman Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, th...

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Ashley Furniture and Coleman Furniture Latest Reviews

Recent published reviews
1

I have purchased a couch and a chair along with an ottoman. They guy in the store told me it was all in stock. That was...

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1

BEWARE of this Company - Shifty Return Policies, Tried to keep $300 of our money.
Do not order from Home Gallery Stores o...

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No votes

Im getting the runaround I cant speak to a person

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1.6

Ordered my sectional on July 5th 2020, after I confirmed my payment for the order I received a notice that delivery may...

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Ashley Furniture and Coleman Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (476 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Coleman Furniture Delivery Service (62 reviews)
  • Coleman Furniture Shipping Service (53 reviews)
  • Coleman Furniture Furniture Set (4 reviews)