PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Coleman Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Coleman Furniture

Ashley Furniture and Coleman Furniture Overview

Total reviews
2741
342
Company responses
126
0
Issues resolved
14
7

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2741 reviews. It is 2399 reviews more than Coleman Furniture received since Oct 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coleman Furniture customer support team than with Ashley Furniture customer service.

Ashley Furniture and Coleman Furniture Consumer Ratings

Rank
269 out of 2125 in Furniture and Decor category
362 out of 2125 in Furniture and Decor category
Customer service
228 in category
No votes
Product or Service Quality
232 in category
No votes
Staff
229 in category
No votes

According to consumer ratings and reviews, Ashley Furniture ranks 93 points higher in the Furniture and Decor category than Coleman Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 366 points higher than the worst rated brand in this category. Regarding Staff criterion, consumers gave Ashley Furniture 1.8 stars and it is 61% greater than other in category.

Ashley Furniture and Coleman Furniture Rating Details

Customer service
1.4 (684 reviews)
No votes
Reviewer's quote

Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...

Lottie

...I told her about a couple of websites that were cheaper that hers but she pointed out the differences in the “white glove” service. Coleman’s white glove service brought it into your home, assembled, placed, and took all trash away. She claimed that the others did not haul away the trash...

Dawn G
Product or Service Quality
1.6 (604 reviews)
No votes
Reviewer's quote

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything.

PissedConsumer1718422

Customer service is terrible, non-existent to say the least. Purchased brand new sectional, received and inspected in good physical condition. After a few days, used headrest and functionality is defective...

Wilbin C
Staff
1.8 (599 reviews)
No votes
Reviewer's quote

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

I will not be shopping with this company again due to their lack of morality of staff, accountability towards their damaged products, and their abominable customer service. So far, I'm out $1000 dollars after delivery fees and taxes on a broken couch sold through an irresponsible company. This...

Hannah B

Ashley Furniture and Coleman Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Price
  • Verity of products
  • Free delivery
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Delivery service
  • Damaged item

Ashley Furniture and Coleman Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

Ashley Furniture and Coleman Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

Ashley Furniture and Coleman Furniture Latest Reviews

Recent published reviews
1

Purchased kitchen table w 4 chairs AND 4 stools that match table. Paid entire bill on credit card 10/20/19. Chairs and...

Read all 2741 reviews
4.6

Everything been good so far except was told i would recieve furniture within 10 days after sale said 3 to four weeks...

Read all 342 reviews

Ashley Furniture and Coleman Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)
  • Coleman Furniture Delivery Service (51 reviews)
  • Coleman Furniture Shipping Service (48 reviews)
  • Coleman Furniture Customer Care (42 reviews)