PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Coleman Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Coleman Furniture

Ashley Furniture and Coleman Furniture Overview

Total reviews
2769
346
Company responses
126
0
Issues resolved
15
7

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2769 reviews. It is 2423 reviews more than Coleman Furniture received since Oct 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coleman Furniture customer support team than with Ashley Furniture customer service.

Ashley Furniture and Coleman Furniture Consumer Ratings

Rank
269 out of 1894 in Furniture and Decor category
364 out of 1894 in Furniture and Decor category
Customer service
235 in category
287 in category
Product or Service Quality
237 in category
283 in category
Staff
236 in category
328 in category

According to consumer ratings and reviews, Ashley Furniture ranks 95 points higher in the Furniture and Decor category than Coleman Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 370 points higher than the worst rated brand in this category. At the same time, Coleman Furniture was rated 1.2 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Coleman Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Coleman Furniture however was rated 1.3 stars and it is 54% worse than other in category.

Ashley Furniture and Coleman Furniture Rating Details

Customer service
1.4 (709 reviews)
1.2 (208 reviews)
Reviewer's quote

...You have terrible customer service and won't be open long if you can't treat your customers better..

PissedConsumer1760599

...Other than that i would not trust a word from the website and / or customer service. And hope whatever you get is what you expected because if not make sure you read the return policy before hand!!..

Mark b
Product or Service Quality
1.5 (624 reviews)
1.4 (174 reviews)
Reviewer's quote

The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn’t talk. How do you run a business like this???? Throughout this whole ordeal...

Mariah N

All I get is nothing and no updates on the still remaining missing pieces! The furniture is great besides the bookcase, the service is the worst I ever had in my entire life! Edit: As of December 4th, still no update on the dresser. Had another false delivery for which the company again apologized...

DC D
Staff
1.7 (617 reviews)
1.3 (187 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

I will not be shopping with this company again due to their lack of morality of staff, accountability towards their damaged products, and their abominable customer service. So far, I'm out $1000 dollars after delivery fees and taxes on a broken couch sold through an irresponsible company. This...

Hannah B

Ashley Furniture and Coleman Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Price
  • Free delivery
  • Verity of products
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Delivery service
  • Damaged item

Ashley Furniture and Coleman Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

Ashley Furniture and Coleman Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

Ashley Furniture and Coleman Furniture Latest Reviews

Recent published reviews
1

This is our story and we are unimpressed: Absolutely the worst service I've experienced. We purchased a sectional with...

Read all 2769 reviews
1.4

This is my horror story - true, absurd, and still unresolved 106+ days after the order, as of January 9th.
It all started...

Read all 346 reviews

Ashley Furniture and Coleman Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (455 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (215 reviews)
  • Coleman Furniture Delivery Service (59 reviews)
  • Coleman Furniture Shipping Service (52 reviews)
  • Coleman Furniture Customer Care (41 reviews)