PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Ashley Furniture

Bobs Discount Furniture and Ashley Furniture Overview

Total reviews
1896
2778
Company responses
0
126
Issues resolved
9
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2778 reviews. It is 882 reviews more than Bobs Discount Furniture received since Jan 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Bobs Discount Furniture customer service.

Bobs Discount Furniture and Ashley Furniture Consumer Ratings

Rank
266 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
209 in category
237 in category
Staff
159 in category
239 in category
Product or Service Quality
223 in category
238 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 5 points higher in the Furniture and Decor category than Ashley Furniture. People gave Bobs Discount Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 397 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Bobs Discount Furniture has a higher rating than Ashley Furniture. Regarding Product or Service Quality criterion, consumers gave Bobs Discount Furniture 1.6 stars and it is 63% greater than other in category. Ashley Furniture however was rated 1.5 stars and it is 61% greater than other in category.

Bobs Discount Furniture and Ashley Furniture Rating Details

Customer service
1.5 (439 reviews)
1.4 (713 reviews)
Reviewer's quote

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
2 (385 reviews)
1.7 (620 reviews)
Reviewer's quote

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Product or Service Quality
1.6 (384 reviews)
1.5 (628 reviews)
Reviewer's quote

Customer service will not help you . Managers will just keep apologizing but will not solve any issues..

PissedConsumer1737760

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

Bobs Discount Furniture and Ashley Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Delivery service
  • Service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Bobs Discount Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Bobs Discount Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Bobs Discount Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

We ordered two new mattresses and box springs.... the mattress seems to have a dip where my body actually contours to...

Read all 1896 reviews
1.6

I have never seen a company that is so difficult to work with. Went in to buy a sofa table, found one we liked, asked...

Read all 2778 reviews

Bobs Discount Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)
  • Ashley Furniture Sofa (457 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)