PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Ashley Furniture

Bobs Discount Furniture and Ashley Furniture Overview

Total reviews 1950 3013
Company responses 0 126
Issues resolved 9 15

Bobs Discount Furniture and Ashley Furniture Consumer Ratings

Rank
295 out of 1531 in Furniture and Decor category
303 out of 1531 in Furniture and Decor category
Customer service
222 in category
261 in category
Product or Service Quality
244 in category
268 in category
Reliability
207 in category
255 in category
Exchange, Refund and Cancellation Policy
213 in category
252 in category

Bobs Discount Furniture and Ashley Furniture Rating Details

Customer service
1.5 (466 reviews)
1.3 (846 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

Read full review

...This is such poor customer service..

Read full review
Product or Service Quality
1.6 (411 reviews)
1.5 (741 reviews)
Reviewer's quote

...What I hate the most is the poor customer service from Bobs Furniture. This is so frustrating. I need to know WHY I have to wait for 3 months when I was made assure that I would get it by August 31...

Read full review

...Ashley Furniture should be ashamed of their lowsey service. Look at my missing sofa and empty bedroom..

Read full review
Reliability
1.4 (387 reviews)
1.3 (728 reviews)
Reviewer's quote

Bob's never follow through with replacing my piece to the sleeper sofa and they never responded to me at all and it's been over one full year!

Read full review

We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in Rehoboth Beach Delaware. Our table keeps getting Knick’s with white paint coming through. We are only two people with no children and are very careful of our furniture. It looks...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (384 reviews)
1.3 (671 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

Read full review

So the next day she called and told me that they can bring the right mattress out one month later and I told her to refund my money because I needed my mattress because I had out of town guest coming on that following Monday and she said they couldnt deliver before that. I went out on a Sunday and...

Read full review

Bobs Discount Furniture and Ashley Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Bobs Discount Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Read full review
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Read full review
5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

Read full review
5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

Read full review

Bobs Discount Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Read full review
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Read full review
1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

Read full review
1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

Read full review

Bobs Discount Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

i ordered my son a bedroom set in august, the frame and mattress were finally scheduled to be delivered today, the...

Read full review
No votes

I would like to add assembly service for my order, delivery date September 30th

Read full review
4.3

This issue has been going on now since January, and in August they sent me the wrong furniture and now it sits in my...

Read full review
2.3

We purchased several rooms of Ashley furniture. Our kitchen table was purchased in July 2019 from Furniture and More in...

Read full review

Bobs Discount Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (235 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)