PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Bobs Discount Furniture

Ashley Furniture and Bobs Discount Furniture Overview

Total reviews
2776
1894
Company responses
126
0
Issues resolved
15
9

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2776 reviews. It is 882 reviews more than Bobs Discount Furniture received since Jan 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with Bobs Discount Furniture customer service.

Ashley Furniture and Bobs Discount Furniture Consumer Ratings

Rank
271 out of 1896 in Furniture and Decor category
266 out of 1896 in Furniture and Decor category
Customer service
237 in category
210 in category
Product or Service Quality
239 in category
224 in category
Staff
240 in category
160 in category

According to consumer ratings and reviews, Bobs Discount Furniture ranks 5 points higher in the Furniture and Decor category than Ashley Furniture. People gave Ashley Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 372 points higher than the worst rated brand in this category. At the same time, Bobs Discount Furniture was rated 1.5 stars for Customer service criterion in this category and it is 399 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bobs Discount Furniture has a higher rating than Ashley Furniture. Regarding Staff criterion, consumers gave Ashley Furniture 1.7 stars and it is 61% greater than other in category. Bobs Discount Furniture however was rated 2 stars and it is 74% greater than other in category.

Ashley Furniture and Bobs Discount Furniture Rating Details

Customer service
1.4 (712 reviews)
1.5 (438 reviews)
Reviewer's quote

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149

...OMG!!! Again, I stated that this was not acceptable or good customer service solution to a problem that was no fault of my own. That all I needed was the legs to my furniture. I told him that I would drive to the warehouse AGAIN and pick up the legs...

Tammie P
Product or Service Quality
1.5 (627 reviews)
1.6 (383 reviews)
Reviewer's quote

...problems Ashley been having, I just not sure you are a very good company, you need to care more about your customers, I have also contacted the BBB on the service I have received from you. And I will again if I do not receive my sofa or you do not make things right. I will tell other do as...

Carolyn C

Customer service will not help you . Managers will just keep apologizing but will not solve any issues..

PissedConsumer1737760
Staff
1.7 (620 reviews)
2 (384 reviews)
Reviewer's quote

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M

I hate this store and will never recommend this to anyone ever staff and management sucked and will not help you in any way i will continue to do bad reviews for this company insted of buying my moms bed and mattress herevi went else where please don't buy from this company its there word against...

Diana T

Ashley Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem
  • Customer service
  • Delivery service
  • Service

Ashley Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

Ashley Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

Ashley Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews

in Jan. 11th/20 I went to Ashley Store in 9900 I-35 in Austin, I was attended by Michael Villareal, we make a deal, I...

Read all 2776 reviews
1

Rented a truck and drove to the warehouse in Taftville, CT and picked up my own furniture (sectional sofa and two accent...

Read all 1894 reviews

Ashley Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (216 reviews)
  • Bobs Discount Furniture Furniture Set (392 reviews)
  • Bobs Discount Furniture Sofa (231 reviews)
  • Bobs Discount Furniture Delivery Service (181 reviews)