PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ashley Furniture and Assemblers Inc as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture
Assemblers Inc

Ashley Furniture and Assemblers Inc Overview

Total reviews 3084 58
Company responses 126 0
Issues resolved 15 0

Ashley Furniture and Assemblers Inc Consumer Ratings

Rank
312 out of 1550 in Furniture and Decor category
357 out of 1761 in Service Centers and Repairs category
Customer service
273 in category
246 in category
Product or Service Quality
273 in category
219 in category
Reliability
260 in category
212 in category
Exchange, Refund and Cancellation Policy
249 in category
192 in category

Ashley Furniture and Assemblers Inc Rating Details

Customer service
1.3 (886 reviews)
1.2 (27 reviews)
Reviewer's quote

I go in today and use the online operator for them to connect me to the local customer service agent for him to tell me its on back order and it won't be available until after December 31st. When I ask how come i was not contacted it, Hayden told me that delivery dates and time can change without...

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Initial contact was April 15 2019 My card charged April 16 2019 Requested service, gave company availability, no service , no callbacks! I began calling weekly, no service people in my area, promised to get back to me, nothing! My fault for just going with them and not heeding reviews..

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Product or Service Quality
1.5 (773 reviews)
1.3 (26 reviews)
Reviewer's quote

...This has been the worst quality couch I have ever owned. When I called to complain I was mocked by the representative named Joel stating he was corporate, and he was a supervisor. He basically was mocking me saying well ma'am i don't know what you have done to the couch in 7 months to destroy it...

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Inc, Houston TX, slogan “WE BUILD MEMORIES” Damn if they didn’t build a memory from *** Absolute worst service I’ve received since living in Iran back in the mid-1970’s. At least back there you had no expectations service or quality control. Fast forward, May 16, 2019 we purchase a new treadmill...

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Reliability
1.3 (766 reviews)
1 (21 reviews)
Reviewer's quote

Purchased 2 bookshelves for close to $1200. Supposed to be delivered between 8:45 am and 11:00 am. 5 pm and still no show. 5:45 they show, and I am no longer at home. Reschedule for 5 days later, got 3 inches of snow. Got a phone call that we have to reschedule again due to bad weather. It's...

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RUN far away from this company!!The reviews are correct, the whole company(top down) tells you what you want to hear to get you to the stores then leaves you hanging or throws you under the bus...that is, if they even have stores for you...if you bring your own business, they try to steal it away,...

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Exchange, Refund and Cancellation Policy
1.3 (704 reviews)
1.1 (15 reviews)
Reviewer's quote

...They emailed me one time and I returned an email asking for a refund and they never got back to me. Every time I am transferred to the online people they just hang up. Zero service help with returning..

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They lie cheat and still from their employees

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Ashley Furniture and Assemblers Inc Pros and Cons

Pros
  • Design of furniture
  • Salesperson
  • Price
  • Working alone
  • Pay from april to july
  • Idea of the lie
Cons
  • Customer service
  • Customer service sucks
  • Quality of furniture
  • No assembly
  • Wasted time
  • All the wasat of my time

Ashley Furniture and Assemblers Inc Most Positive Reviews

Top rated reviews
5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I started working for this company in September 2015 I worked all Christmas season and threw

tax season .I've never...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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4

Assemblersinc is a sub-contractor. Assemblersinc sub-contract out their assembly services to major retail stores like Ho...

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Ashley Furniture and Assemblers Inc Most Critical Reviews

Lowest rated reviews
1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

This company sits with their feet up on the desk while the employee make @ most 45% of sales. To block out competition...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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1

Horrible buissness. Pays employees less than minimum wage. You get 45 % of grill that takes you an hour to build. That...

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Ashley Furniture and Assemblers Inc Latest Reviews

Recent published reviews
1

Purchased 2 bookshelves for close to $1200. Supposed to be delivered between 8:45 am and 11:00 am. 5 pm and still no...

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1

RUN far away from this company!!
The reviews are correct, the whole company(top down) tells you what you want to hear to...

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1

ASHLEY HOME FURNISHING SUCKS!! DO NOT BUY FROM THEM!We purchased a 5 piece sectional sofa from Ashley Home Furnishings i...

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No votes

I havent received any deposit for my weeks pay yet and I havent received anything back from you folks either about any...

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Ashley Furniture and Assemblers Inc Products and Services

Most reviewed product and services
  • Ashley Furniture Sofa (477 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)
  • Assemblers Inc Assembly Service (5 reviews)
  • Assemblers Inc Grill Assembly Service (5 reviews)
  • Assemblers Inc Spalding Hoop Assembly Service (2 reviews)