PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Ashford University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Ashford University

University Of Phoenix and Ashford University Overview

Total reviews
292
108
Company responses
0
0
Issues resolved
0
1

University Of Phoenix was first mentioned on PissedConsumer on Mar 22, 2008 and since then this brand received 292 reviews. It is 184 reviews more than Ashford University received since Jul 26, 2008.

University Of Phoenix and Ashford University Consumer Ratings

Rank
72 out of 557 in Universities, Colleges and Schools category
74 out of 557 in Universities, Colleges and Schools category
Product or Service Quality
52 in category
53 in category
Customer service
51 in category
52 in category
Staff
65 in category
54 in category

According to consumer ratings and reviews, University Of Phoenix ranks 2 points higher in the Universities, Colleges and Schools category than Ashford University. People gave University Of Phoenix 1.5 stars for Product or Service Quality criterion in Universities, Colleges and Schools category and it is 91 points higher than the worst rated brand in this category. At the same time, Ashford University was rated 1.4 stars for Product or Service Quality criterion in this category and it is 90 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Ashford University has a higher rating than Ashford University. Regarding Staff criterion, consumers gave University Of Phoenix 1.5 stars and it is 55% greater than other in category. Ashford University however was rated 1.6 stars and it is 62% greater than other in category.

University Of Phoenix and Ashford University Rating Details

Product or Service Quality
1.5 (46 reviews)
1.4 (41 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

PissedConsumer1199515

I was mislead as well with my Health and Human Service degree. I inquired about internships but notified there wasn't any to do. I was thinking I needed this...

PissedConsumer874528
Customer service
1.4 (44 reviews)
1.4 (41 reviews)
Reviewer's quote

I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

Mailani

I enrolled in 2/2015, was told all my tuition and books would be covered by my student loans. Later in the year, I was told I had to take a class and needed to pay for the book in that class. The book was $125.00. I called my student advisor and his manager and was told the class could be pushed...

Donna I
Staff
1.5 (29 reviews)
1.6 (30 reviews)
Reviewer's quote

Their Sales Staff lied to me and said all my college credits would count and that my tuition would be taken care of by the Pell Grants and scholarships offered at the school. She (Linda Gettle) flat out lied about this. I started school and took four classes that don't count and cost me $8,000...

Jeannine G

As this is clearly evident by their ability to threaten staff to pass substandard students and then terminate them when the faculty member does not comply. I encourage any accredidtation boards to look closer at how Ashford University passes students who fail to do their work; as well as how they...

Birl

University Of Phoenix and Ashford University Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • I learned a lot as a student
  • Classes are very educational
  • That i gained my ba degree
Cons
  • Management
  • Lack of information
  • Huge scam
  • Cant get transcript for new school
  • Misleading
  • Does not aid students who struggle with funding

University Of Phoenix and Ashford University Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

5

This review is to let people know the real deal about Ashford University. This online college is amazing! From my first...

University Of Phoenix and Ashford University Most Critical Reviews

Lowest rated reviews
1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

1

I attend Ashford University and they say that i can't get my transcripts is because i owe the school for 2010-2012 for...

University Of Phoenix and Ashford University Latest Reviews

Recent published reviews
1.4

I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...

Read all 292 reviews
1

I enrolled in 2/2015, was told all my tuition and books would be covered by my student loans. Later in the year, I was...

Read all 108 reviews

University Of Phoenix and Ashford University Products and Services

Most reviewed product and services
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (42 reviews)
  • University Of Phoenix Customer Care (6 reviews)
  • Ashford University Financial Aid Service (30 reviews)
  • Ashford University Program (16 reviews)
  • Ashford University Classes (12 reviews)