PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaplan University and Ashford University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaplan University
Ashford University

Kaplan University and Ashford University Overview

Total reviews
187
108
Company responses
0
0
Issues resolved
1
1

Kaplan University was first mentioned on PissedConsumer on Oct 17, 2007 and since then this brand received 187 reviews. It is 79 reviews more than Ashford University received since Jul 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kaplan University customer support team and Ashford University customer service.

Kaplan University and Ashford University Consumer Ratings

Rank
41 out of 624 in Universities, Colleges and Schools category
74 out of 624 in Universities, Colleges and Schools category
Customer service
26 in category
53 in category
Price Affordability
35 in category
59 in category
Product or Service Quality
26 in category
55 in category

According to consumer ratings and reviews, Kaplan University ranks 33 points higher in the Universities, Colleges and Schools category than Ashford University. People gave Kaplan University 2.1 stars for Customer service criterion in Universities, Colleges and Schools category and it is 132 points higher than the worst rated brand in this category. At the same time, Ashford University was rated 1.4 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Kaplan University has a higher rating than Ashford University. Regarding Product or Service Quality criterion, consumers gave Kaplan University 2.5 stars and it is 84% greater than other in category. Ashford University however was rated 1.4 stars and it is 65% greater than other in category.

Kaplan University and Ashford University Rating Details

Customer service
2.1 (21 reviews)
1.4 (41 reviews)
Reviewer's quote

Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising. HOW can someone especially an online (Kaplan) college LIE to so many...

PissedConsumer899603

The advisors at Ashford seem to not have the answers needed to do their job. Since I've attended Ashford I was a military spouse. My first 5 or 6 courses I was unaware that I was eligible for the military grant. After telling the school that I was married to an active duty military member no one...

Kortney M
Price Affordability
2.1 (20 reviews)
1.4 (37 reviews)
Reviewer's quote

Kaplan University ( Now Purdue University) recruiters will tell you that they are Accredited and their credits are accepted by most universities. This is a falsehood. Their response to my complaint was, "Its not our fault they wont accept credits from us. Many colleges and universities will not...

Tammy M

...I hope the situation will be cleared up regarding the high price of the university and the bulling of the staff. This issue needs to be dealt with for the future students..

Tayleigh
Product or Service Quality
2.5 (19 reviews)
1.4 (41 reviews)
Reviewer's quote

Hello, I found you by accident and pray someone can help me. Below is just basic info to see if you can help, or refer me to someone that can. I have all documentation and correspondence collaborating between myself and all parties involved at Kaplan, its saved and ready if needed. Current Student...

Shawnte

This school will tell you anything to get you enrolled, even if it is lies! My husband started the process of transferring his GI bill to me (He is Active duty AirForce), and this was the first time we had used it so didnt know too much on how it worked. When calling the school to find out more...

PissedConsumer1658422

Kaplan University and Ashford University Pros and Cons

Pros
  • Professors
  • What i learned
  • That they are always there when i need them
  • I learned a lot as a student
  • Classes are very educational
  • That i gained my ba degree
Cons
  • Fraudulent practices
  • Unethical
  • No customer service
  • Cant get transcript for new school
  • Misleading
  • Does not aid students who struggle with funding

Kaplan University and Ashford University Most Positive Reviews

Top rated reviews
5

I am not sure why Kaplan can not set up direct deposit I am waiting on a check no fault of Kaplan but it is lost in the...

5

This review is to let people know the real deal about Ashford University. This online college is amazing! From my first...

Kaplan University and Ashford University Most Critical Reviews

Lowest rated reviews
1

I attended Kaplan for 2 years for my associates in medical assisting. I never had a problem with Kaplan and I loved all...

1

I attend Ashford University and they say that i can't get my transcripts is because i owe the school for 2010-2012 for...

Kaplan University and Ashford University Latest Reviews

Recent published reviews

I attended a paralegal school in 1999-2000 Called Lee College, supposedly purchased by Kaplan in July 2000. The closed...

Read all 187 reviews
1

I enrolled in 2/2015, was told all my tuition and books would be covered by my student loans. Later in the year, I was...

Read all 108 reviews

Kaplan University and Ashford University Products and Services

Most reviewed product and services
  • Kaplan University Financial Aid Service (38 reviews)
  • Kaplan University Program (22 reviews)
  • Kaplan University Customer Care (9 reviews)
  • Ashford University Financial Aid Service (30 reviews)
  • Ashford University Program (16 reviews)
  • Ashford University Classes (12 reviews)