PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Asap Tickets as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asap Tickets

Asap Tickets

Has Verified Representatives
3.1
Smartfares
Asap Tickets

Smartfares and Asap Tickets Overview

Total reviews 30 647
Company responses 0 555
Issues resolved 0 12

Smartfares and Asap Tickets Consumer Ratings

Rank
159 out of 577 in Travel Agencies category
26 out of 577 in Travel Agencies category
Additional Fees
102 in category
45 in category
Website
146 in category
67 in category
Exchange, Refund and Cancellation Policy
252 in category
48 in category
Value for money
109 in category
41 in category

Smartfares and Asap Tickets Rating Details

Additional Fees
1.3 (15 reviews)
1.9 (269 reviews)
Reviewer's quote

I informed SmartFares that I wanted them to honor the original price (basically waive the fees they tacked onto the airline price) or to cancel the entire transaction, which they denied to do. There is also a minor one letter middle name discrepancy between the ticket and the passport. Singapore...

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So now im out an additional $1140. My ticket agent at asap stated he has forwarded my refund or credit request to customer service they have not contacted me and its now August 13, 2020. Oh, and I bought ticket insurance too!!!!!! All they had to do was book me on another airline to return home,...

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Website
1.2 (15 reviews)
2.1 (304 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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...By the way when I called them on April, May, and June /2020 (before 06/15/2020) they tried to trap me by requesting from me to go and cancel the tickets through their website as the only way to get the refund against The DOT rules I will be reporting this to BBB of CA and to any other related..

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Exchange, Refund and Cancellation Policy
1 (15 reviews)
1.6 (315 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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I received a call 2 weeks from a new / different ASAP agent telling me that the agent that I originally dealt with(purchase/refund request) The new agent said the original agent no longer works at ASAP - which explains the lack of follow up from the original agent. I replied to new agent's request...

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Value for money
1.3 (15 reviews)
2.2 (305 reviews)
Reviewer's quote

...i called the airline and they stated the flight that I purchased a ticket for NEVER EXISTED!! Avoid this website at all costs! This is without a doubt a scam website that just wants to take your money, just go to the airline website directly and google your flight number before you fly..

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...when my flight was cancelled by, you advice me to rebook but pay a fare difference of $500 so I paid for it, now it was cancelled again, when 9 wanna get my money back you asked me for a $150 processing fee but you took the $500, my ITN no. Is N9FRRF, Give me back my money, how dare you take my money, I worked hard for...

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Smartfares and Asap Tickets Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • I will never use this companny again
  • This company is fraud
  • Illusion that i was getting good service
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Customer service
  • So bad experience
  • Horrible customer service and follow up

Smartfares and Asap Tickets Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I'm from the Philippines, and a J1 Visa student, I was booked by the Budget Airlines a travel agency from the...

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No votes
5

The Bratislava Boys´ Choir (The Slovak Boys Choir from Europe) praises Asap Tickets for great service: we have been usin...

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Smartfares and Asap Tickets Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

I called this agency for my flight booking and one of the guy called Heith n he was workin with me to get the better...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

DO NOT BUY FROM OR DO BUSINESS WITH THIS COMPANY. They will slap you AFTER charging your card, with all sorts of...

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Smartfares and Asap Tickets Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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2.2

I received a call 2 weeks from a new / different ASAP agent telling me that the agent that I originally dealt with(purch...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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2

I have recently been contacted by a new agent (ASAP) who informed me that the original agent no longer works at ASAP....

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Smartfares and Asap Tickets Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)
  • Asap Tickets Flight Booking (280 reviews)
  • Asap Tickets Customer Care (240 reviews)
  • Asap Tickets Manager (4 reviews)