PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asap Tickets and JustFly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asap Tickets

Asap Tickets

Has Verified Representatives
3.1
JustFly

JustFly

1.7
Asap Tickets
JustFly

Asap Tickets and JustFly Overview

Total reviews 641 412
Company responses 545 0
Issues resolved 12 3

Asap Tickets and JustFly Consumer Ratings

Rank
26 out of 576 in Travel Agencies category
102 out of 576 in Travel Agencies category
Customer service
41 in category
73 in category
Product or Service Quality
34 in category
70 in category
Price Affordability
53 in category
76 in category
Exchange, Refund and Cancellation Policy
47 in category
65 in category

Asap Tickets and JustFly Rating Details

Customer service
2 (373 reviews)
1.5 (209 reviews)
Reviewer's quote

the person i called at customer service said i WOULD have me refund in 3 days gave me her email at customer service if i wantd to get ahold of her. which i tried to write to her and i got message back the that email no longer exist..

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Customer service sucks!! Tries use COVID as an excuse!!..

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Product or Service Quality
2 (322 reviews)
1.6 (190 reviews)
Reviewer's quote

...i got an email from customer service saying thry recieved it. i asked him when i get refund he said to call customer service so i called and the lady i talked with SAID i would get refund in 3 days...

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...I have yet to receive one or have I had any luck using JustFly's automated system let alone reaching a customer service representative to get an answer. FRUSTRATED..

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Price Affordability
2.5 (314 reviews)
2.1 (180 reviews)
Reviewer's quote

He put me on hold many times and came back to give me the price of a wrong itinerary quoting from ISTANBUL - BATON ROUGE - ISTANBUL instead of BATON ROUGE - ISTANBUL - BATON ROUGE (documents in my possess). In other words, he put me on hold to give me the price of the opposite itinerary! It was...

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...Justfly would not honor price I paid and rebook the flight and also charged fees to get a refund or a voucher so I lost money. Horrible customer service..

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Exchange, Refund and Cancellation Policy
1.6 (313 reviews)
1.3 (209 reviews)
Reviewer's quote

...They offered us an option for a refund after $150 fee is deducted from the credit or a travel voucher. Its been 4 months of fighting and still getting the run around. I'm losing my patience...

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my flight was canceled due to Covid in May 2020, its now September 2020 and no refund, every phone number reaches a machine, I can not reach a human on any extension - they don't respond to emails at all the frustration is beyond anything I can explain..

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Asap Tickets and JustFly Pros and Cons

Pros
  • I will never use this companny again
  • This company is fraud
  • Illusion that i was getting good service
  • Cheap flights
  • No pros
  • Good prices
Cons
  • Customer service
  • So bad experience
  • Horrible customer service and follow up
  • Bad customer service after a booking
  • Customer service
  • Overall horrible experience with justfly

Asap Tickets and JustFly Most Positive Reviews

Top rated reviews
5

I'm from the Philippines, and a J1 Visa student, I was booked by the Budget Airlines a travel agency from the...

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5

He did what he has to do

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5

The Bratislava Boys´ Choir (The Slovak Boys Choir from Europe) praises Asap Tickets for great service: we have been usin...

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5

I have been trying to get in touch with one of the customer service for the past 4 days, please let someone call me at...

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Asap Tickets and JustFly Most Critical Reviews

Lowest rated reviews
1

I called this agency for my flight booking and one of the guy called Heith n he was workin with me to get the better...

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1

Terrible customer service and travel insurance they offer thru CSA travel protection is a scan. I waited more than 30...

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1

DO NOT BUY FROM OR DO BUSINESS WITH THIS COMPANY. They will slap you AFTER charging your card, with all sorts of...

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1

If you are smart you will not use this justfly website. I accidentally made the mistake of booking on this site. Bad Mov...

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Asap Tickets and JustFly Latest Reviews

Recent published reviews
2.5

I have received emails telling me of itinerary changes however unable to find out the changes Have sent emails and left...

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1.2

It was the worst experience of traveling. Horrible customer service. I spent over 500.00 dollars in Air fair no...

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1.2

we bought 4 tickets for about $5,400 due to covid we were on lockdown and couldn't travel. They offered us an option for...

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No votes

I want to extend my flight for one more day

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Asap Tickets and JustFly Products and Services

Most reviewed product and services
  • Asap Tickets Flight Booking (275 reviews)
  • Asap Tickets Customer Care (240 reviews)
  • Asap Tickets Manager (4 reviews)
  • Justfly Flight Booking (177 reviews)
  • Justfly Customer Care (62 reviews)
  • Justfly Website (7 reviews)