Asap Tickets vs Expedia: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asap Tickets and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Asap Tickets

Has verified representatives

3.2

Expedia

1.5

Asap Tickets

Expedia

Asap Tickets and Expedia Overview

Total reviews

402

1975

Company responses

258

Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1573 reviews more than Asap Tickets received since May 19, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Asap Tickets customer support team than with Expedia customer service.

Asap Tickets and Expedia Consumer Ratings

Rank

20 out of 696 in Travel Agencies category

100 out of 696 in Travel Agencies category

Customer service

31 in category

104 in category

Staff

38 in category

101 in category

Product or Service Quality

30 in category

79 in category

According to consumer ratings and reviews, Asap Tickets ranks 80 points higher in the Travel Agencies category than Expedia. People gave Asap Tickets 2.4 stars for Customer service criterion in Travel Agencies category and it is 226 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 153 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Asap Tickets has a higher rating than Expedia. Regarding Product or Service Quality criterion, consumers gave Asap Tickets 2.4 stars and it is 88% greater than other in category. Expedia however was rated 1.4 stars and it is 69% greater than other in category.

Asap Tickets and Expedia Rating Details

Customer service

2.4 (239 reviews)

1.1 (512 reviews)

Reviewer's quote

...Customer service said call sales person which I did, he said the ITN guarantee did not cover my ticket. The ITN guarantee clearly covers my ticket cancellation. He was rude and argumentative and stated "we will get your money...

PissedConsumer1717247

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

Staff

2.4 (227 reviews)

1.2 (445 reviews)

Reviewer's quote

...The staff is getting paid to sell ticket and they are all just professional thieves and liars. They behave like kids and does not what it is to have empathy and negotiate on the Custumers behalf. I amd very disappointed with the Service Never aagin..

Janice G

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor

Product or Service Quality

2.4 (209 reviews)

1.4 (413 reviews)

Reviewer's quote

:shock:I have made a lengthy comment, an update which I have turned into a new review for the consumer folks to acknowledge and comment according to their own interest.

FRED B

I purchased travel insurance through Expedia and had to cancel my trip in advance due to an emergency business meeting. TravelGuard gave me the run around from the start in submitting my claim. I submitted claim with verification of emergency meeting and they promptly refused claim. When I appealed...

Edward P

Asap Tickets and Expedia Pros and Cons

Pros

Ticket price fits my budget
This company is fraud
Air ticket price

Price comparisons
Easy website
Lower price

Cons

Inconsistency with what cs said
Customer service
No follow up after buying

Extremely poor customer service
Customer service
Lack of response from expedia

Asap Tickets and Expedia Most Positive Reviews

Top rated reviews

I'm from the Philippines, and a J1 Visa student, I was booked by the Budget Airlines a travel agency from the...

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Asap Tickets and Expedia Most Critical Reviews

Lowest rated reviews

I called this agency for my flight booking and one of the guy called Heith n he was workin with me to get the better...

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Asap Tickets and Expedia Latest Reviews

Recent published reviews

Re-booking the flight was *** Costumer services are making continuous mistakes and it takes dozens of calls and e-mail t...

Read all 402 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Asap Tickets and Expedia Products and Services

Most reviewed product and services

Asap Tickets Flight Booking (183 reviews)
Asap Tickets Customer Care (124 reviews)
Asap Tickets Manager (4 reviews)

Expedia Flight Booking (381 reviews)
Expedia Customer Care (124 reviews)
Expedia Room Booking (103 reviews)

How would you compare Asap Tickets vs Expedia?

Customer service

Product or Service Quality

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Douglas B Douglas B Nov 16, 2018 #1598222

Looks like there pretty even in all statistics except,customer service calls where Expedia has 100%.Doesn't surprise me.

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