PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about As Seen On TV and Ontel Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

As Seen On TV
Ontel Products

As Seen On TV and Ontel Products Overview

Total reviews 822 355
Company responses 0 0
Issues resolved 5 4

As Seen On TV and Ontel Products Consumer Ratings

Rank
903 out of 3765 in E-commerce category
785 out of 3765 in E-commerce category
Customer service
696 in category
496 in category
Website
840 in category
770 in category
Exchange, Refund and Cancellation Policy
678 in category
502 in category
Delivery Service
722 in category
552 in category

As Seen On TV and Ontel Products Rating Details

Customer service
1.3
(191 reviews)
1.6
(138 reviews)
Reviewer's quote

...mop and bucket that I have purchased and the mop handle on both comes apart from the plastic holder connecting to the mop head!!! I cannot reach anyone in customer service! This is ridiculous. If they cannot make this good, I am going to go to another brand and purchase it from now on. I do not recommend...

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I CALLED ONTEL CUSTOMER SERVICE 2 TIMES AND I WAS TOLD THAT I CAN GET A REPLACEMENT THE FIRST CALL TO CUSTOMER SERVICE. I CONTACTED THE COMPANY I PURCHASED THE TOWER FROM (STONEBERRY) AND THEY SENT A LETTER TO YOU (ONTEL) SHOWING THE INFORMATION OF THE PURCHASE. THIS TOWER IS LEAKING AND THE WATER...

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Website
1.6
(179 reviews)
1.7
(113 reviews)
Reviewer's quote

i PI purchased the power legs device from their official website for $99. 00 plus tax on August 26th on August 30th I got a email telling me that the unit was out of stock and would be re stocked the following week but if I wanted my money refunded they would do so. I emailed them back and said...

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...00 on their website. This is a huge scam. Stay away from this company...

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Exchange, Refund and Cancellation Policy
1.2
(170 reviews)
1.5
(116 reviews)
Reviewer's quote

I purchased an item from the AS SEEN ON TV STORE IN WEST NYACK NEW YORK &;;;; the product was defective and even though I had a receipt with proof of purchase , the employee would not give me a refund..

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...I am glad I at least purchased it on Amazon and can return it for a refund. The Ontel owner is making millions and laughing all the way to the bank. Check out the YouTube link below debunking how useful it is and in turn a fraudulent product...

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Delivery Service
1.4
(167 reviews)
1.8
(83 reviews)
Reviewer's quote

...I TRIED E-MAILING TO CUSTOMER SERVICE EVERY DAY WITHOUT SUCCESS. NO RESPONSE E V E R. I TRIED CALLING THEM AND THERE IS NO ONE THERE TO ANSWER THE PHONE...

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...we can do and they said keep or throw away the unit they were so professional it was an amazing experience I recommend them 2 thumbs up shantell customer service person was incredibly...

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As Seen On TV and Ontel Products Pros and Cons

Pros
  • Never received item
  • Junk
  • I have always liked the products till now
  • Unhappy
  • When it worked
  • Great idea
Cons
  • Poor customer service
  • Not delivered as stated
  • Are taking to long to ship my item
  • Poor engineering
  • Being unable to communicate with customer service
  • No service to help me

As Seen On TV and Ontel Products Most Positive Reviews

Top rated reviews
5

I purchased a order of veneers and I waited 15 days for it to come and it never came on the day itโ€™s was supposedly...

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5

Artic Air Tower stays on just for a few seconds and the fan indication light stays yellow. It only stays on for a few...

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5

Hi when I watch your commercial the strobe light is very scary. I have had brain damage and terrified of having a...

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5

My swivel sweeper will not turn on. Battery is charged everything is cleaned out of the bottom

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As Seen On TV and Ontel Products Most Critical Reviews

Lowest rated reviews
1

ORDERED TW0 TRACKS, WITH ADDED CARS AND EVERYTHING ELSE. 0VER $100. THIS WAS THREE AN A HALF WEEKS AGO. CAN NOT FIND...

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1

The first one worked for a year then quit
The second one the massager was broke right out of the box
So Ive purchased anot...

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1

I bought a foot massager and I was unhappy with the product. I went to bring it back to the Windsor store and they...

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1

I purchased the swivel sweeper in 2015. Almost immediately the top plastic cover became loose, but it was usable. The...

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As Seen On TV and Ontel Products Latest Reviews

Recent published reviews
No votes

I made my order (Order #65425) on December 2, 2023. It is not 11 days later and I still have not received either of the...

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1

If you want to return defective item there are cost prohibitive fees for postage, handling, etc. I would not do...

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1

I wasted my money I want it back this is a mess how many freakin words do I have to use to say you ripped me off give...

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No votes

The contact point between the fixture and socket has arced and has burned the contact point on the fixture. It now just...

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