PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Spas and Artesian Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Master Spas
Artesian Spas

Master Spas and Artesian Spas Overview

Total reviews 274 32
Company responses 196 0
Issues resolved 5 0

Master Spas and Artesian Spas Consumer Ratings

Rank
10 out of 261 in Pools, Spas and Plumbing Supplies category
44 out of 261 in Pools, Spas and Plumbing Supplies category
Customer service
17 in category
28 in category
Price Affordability
21 in category
59 in category
Product or Service Quality
21 in category
42 in category
Website
23 in category
36 in category

Master Spas and Artesian Spas Rating Details

Customer service
2.5 (116 reviews)
2.1 (15 reviews)
Reviewer's quote

Called Indiana Customer Service with the order number and they cannot give me a reason for the delay - cmon u dont know whats happening in ur factory - nor can they give me a delivery date. I was directed back to our Sales person that never answers her phone and has now stopped replying to email!!!...

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This is a company driven by profits not customer service. I have had issues with my spa during the warranty period and no one not even the dealer rep was willing to help with the issues. I had a private service guy come in and repair my tub due to the lack of support I received from Artesian and...

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Price Affordability
3.1 (95 reviews)
2.5 (15 reviews)
Reviewer's quote

...Also the foot blaster alone is worth the price! - Don Bentley..

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We bought our spa a Quail Ridge in Sept of 2010. Leaks began about 3 years later. The spa had a 5-year warranty, so it was my lack of follow-up that I did not push them for real repairs. It is located on a second floor deck, so I was told by the dealer that the warranty work would be expensive. As...

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Product or Service Quality
2.7 (90 reviews)
1.9 (17 reviews)
Reviewer's quote

...Master Spa gave us 2 other companies that are suppose to service our area, but 1 does not. The other is a service company that will be by in a few days to fix it. So far our experience has not been the best...

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...I have since learned the dealer died and company closed, but above and beyond that the dealer shouldn't have sold to me based on the fact I was 60 miles away and out of their service area...

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Website
3.2 (86 reviews)
2.9 (16 reviews)
Reviewer's quote

I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

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Ive owned 3 spas, after looking and hearing from the sales person that these spas a are quiet, made in the USA.... i decide to purchase one, 10K plus... BEWARE the worst SPA out there, they delivered it and it didn't even turn out, after 3 attempts to call the company, the only one that was nice...

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Master Spas and Artesian Spas Pros and Cons

Pros
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
  • Pressure of spa
  • Warranty service responsiveness from rich at summit spas
  • Team at summit spa where i purchased the spa
Cons
  • Customer service
  • Lack of service
  • Support
  • Spa is extremely unreliable and of low quality
  • Lemon i bought always breaking down
  • Always breaking down

Master Spas and Artesian Spas Most Positive Reviews

Top rated reviews
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

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5

I purchased an island Hrand Bahama in 2015. My wife and I previously owned a hot spring sovereign. There is no...

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5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

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4.8

I've had hot tubs my whole life. First was a hot spring, then a jacuzzi, then a couple of used ones that I can't remembe...

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Master Spas and Artesian Spas Most Critical Reviews

Lowest rated reviews
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

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1

have a 2011 artesian island spa and have fading and delaminating on the tops of the shell sent photos to american sale...

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1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

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1

I own an Artesian Dove Canyon Platinum Elite hot tub. It is still under warranty. The LED panel has stopped working...

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Master Spas and Artesian Spas Latest Reviews

Recent published reviews
1.8

I went to a Hot Tub Sale offered from a company (which I later found out was from Ann Arbor) I paid $13,000 was told it...

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No votes

DonCostumer service took my call &;;;;;amp; refused to give me the spa filter model # to replace it . The manual...

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1

Paid $8400 to Hot Tubs Inc on 6/6/2020 for a MasterSpa Swim Spa to be delivered in 12 weeks. Not only have I never...

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2.3

We bought our spa a Quail Ridge in Sept of 2010. Leaks began about 3 years later. The spa had a 5-year warranty, so it w...

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Master Spas and Artesian Spas Products and Services

Most reviewed product and services
  • Master Spas Hot Tub (83 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)
  • Artesian Spas Hot Tub (10 reviews)
  • Artesian Spas Customer Care (4 reviews)
  • Artesian Spas Island Spas Grand Bahama Hot Tub (3 reviews)