PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Artesian Spas and Master Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Artesian Spas
Master Spas

Artesian Spas and Master Spas Overview

Total reviews
29
248
Company responses
0
174
Issues resolved
0
3

Master Spas was first mentioned on PissedConsumer on Feb 22, 2011 and since then this brand received 248 reviews. It is 219 reviews more than Artesian Spas received since May 6, 2008.

Artesian Spas and Master Spas Consumer Ratings

Rank
35 out of 295 in Pools, Spas and Plumbing Supplies category
8 out of 295 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
33 in category
19 in category
Warranty
15 in category
13 in category
Website
22 in category
19 in category

According to consumer ratings and reviews, Master Spas ranks 27 points higher in the Pools, Spas and Plumbing Supplies category than Artesian Spas. People gave Artesian Spas 2.1 stars for Product or Service Quality criterion in Pools, Spas and Plumbing Supplies category and it is 87 points higher than the worst rated brand in this category. At the same time, Master Spas was rated 2.9 stars for Product or Service Quality criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Master Spas has a higher rating than Artesian Spas. Regarding Website criterion, consumers gave Artesian Spas 3.1 stars and it is 82% greater than other in category. Master Spas however was rated 3.3 stars and it is 84% greater than other in category.

Artesian Spas and Master Spas Rating Details

Product or Service Quality
2.1 (15 reviews)
2.9 (73 reviews)
Reviewer's quote

Called customer service at 10 am Las Vegas time with a problem. Told everyone was in a meeting and to call back in 30 minutes. Is that cutomer service????..

Richard R

I was informed after my initial three months was up that I would need to pay for service calls; having had previous experience with the communication issue, I was reluctant to pay, however I did so in order to get the issue resolved quickly. To the credit of the customer service department, I have...

Kodi S
Warranty
2.6 (14 reviews)
3 (60 reviews)
Reviewer's quote

Artesian first stated the warranty was out because it is over 3 years old, when I bought the spa I was told there was a lifetime warranty on the tub itself, now they are telling me we melted the acrylic. They don't know exactly how we melted it but it could be from a cigarette, chemicals, or even...

penny h

Since the purchase, there were only problems: Wrong information about the required power supply, used filters, no German user manual, wrong warranty card (in English instead of German and instead of international buyers the warranty card for US citizens was attached), murky water, because they did...

Inka C
Website
3.1 (14 reviews)
3.3 (77 reviews)
Reviewer's quote

Ive owned 3 spas, after looking and hearing from the sales person that these spas a are quiet, made in the USA.... i decide to purchase one, 10K plus... BEWARE the worst SPA out there, they delivered it and it didn't even turn out, after 3 attempts to call the company, the only one that was nice...

george

...The excellent video tutorials on the Master Spas website cover just about everything you need to know. The purchase through Master Spas, Pool, & BBQ Show went well. We’ve been using the hot tub now for a month and it’s more fun, therapeutic, and easier to maintain than I ever dreamed...

testimonial

Artesian Spas and Master Spas Pros and Cons

Pros
  • Pressure of spa
  • Warranty service responsiveness from rich at summit spas
  • Team at summit spa where i purchased the spa
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
Cons
  • Spa is extremely unreliable and of low quality
  • Always breaking down
  • Lemon i bought always breaking down
  • Customer service
  • Lack of service
  • Support

Artesian Spas and Master Spas Most Positive Reviews

Top rated reviews
5

I purchased an island Hrand Bahama in 2015. My wife and I previously owned a hot spring sovereign. There is no...

5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

Artesian Spas and Master Spas Most Critical Reviews

Lowest rated reviews
1

have a 2011 artesian island spa and have fading and delaminating on the tops of the shell sent photos to american sale...

1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

Artesian Spas and Master Spas Latest Reviews

Recent published reviews
1.6

Ive owned 3 spas, after looking and hearing from the sales person that these spas a are quiet, made in the USA.... i...

Read all 29 reviews
1

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday. Showed up at 3PM...

Read all 174 reviews

Artesian Spas and Master Spas Products and Services

Most reviewed product and services
  • Artesian Spas Hot Tub (10 reviews)
  • Artesian Spas Customer Care (4 reviews)
  • Artesian Spas Island Spas Grand Bahama Hot Tub (3 reviews)
  • Master Spas Hot Tub (80 reviews)
  • Master Spas Customer Care (16 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)