PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Artesian Spas and Master Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Artesian Spas
Master Spas

Artesian Spas and Master Spas Overview

Total reviews
32
271
Company responses
0
187
Issues resolved
0
5

Artesian Spas and Master Spas Consumer Ratings

Rank
43 out of 255 in Pools, Spas and Plumbing Supplies category
9 out of 255 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
41 in category
20 in category
Warranty
19 in category
12 in category
Website
34 in category
22 in category
Customer service
27 in category
17 in category

Artesian Spas and Master Spas Rating Details

Product or Service Quality
1.9 (17 reviews)
2.7 (87 reviews)
Reviewer's quote

...I have since learned the dealer died and company closed, but above and beyond that the dealer shouldn't have sold to me based on the fact I was 60 miles away and out of their service area...

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...My recommendation is not to go to Master Spa in St Louis Park Mn very very poor customer service experience..

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Warranty
2.4 (16 reviews)
2.9 (70 reviews)
Reviewer's quote

...The spa had a 5-year warranty, so it was my lack of follow-up that I did not push them for real repairs. It is located on a second floor deck, so I was told by the dealer that the warranty work would be expensive. As a fix, the dealer, Avalon Spas of Milton VT had me add stop leak...

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...These are the guys at the post purchase end! You will avoid what so many have, extremely poor warranty and customer service care. This company is about volume and profit. I have never filed a complaint or been to court in my 62 years, MS is my first! Dont believe me, do your own Independant research...

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Website
2.9 (16 reviews)
3.2 (83 reviews)
Reviewer's quote

Ive owned 3 spas, after looking and hearing from the sales person that these spas a are quiet, made in the USA.... i decide to purchase one, 10K plus... BEWARE the worst SPA out there, they delivered it and it didn't even turn out, after 3 attempts to call the company, the only one that was nice...

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I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

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Customer service
2.1 (15 reviews)
2.5 (113 reviews)
Reviewer's quote

This is a company driven by profits not customer service. I have had issues with my spa during the warranty period and no one not even the dealer rep was willing to help with the issues. I had a private service guy come in and repair my tub due to the lack of support I received from Artesian and...

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...SO, I called the Corporate office in Fort Wayne, IN and spoke to Customer Service who insured me that they would contact Joe the Technician..

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Artesian Spas and Master Spas Pros and Cons

Pros
  • Pressure of spa
  • Warranty service responsiveness from rich at summit spas
  • Team at summit spa where i purchased the spa
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
Cons
  • Spa is extremely unreliable and of low quality
  • Lemon i bought always breaking down
  • Always breaking down
  • Customer service
  • Lack of service
  • Support

Artesian Spas and Master Spas Most Positive Reviews

Top rated reviews
5

I purchased an island Hrand Bahama in 2015. My wife and I previously owned a hot spring sovereign. There is no...

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5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

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4.8

I've had hot tubs my whole life. First was a hot spring, then a jacuzzi, then a couple of used ones that I can't remembe...

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5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

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Artesian Spas and Master Spas Most Critical Reviews

Lowest rated reviews
1

have a 2011 artesian island spa and have fading and delaminating on the tops of the shell sent photos to american sale...

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1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

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1

I own an Artesian Dove Canyon Platinum Elite hot tub. It is still under warranty. The LED panel has stopped working...

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1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

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Artesian Spas and Master Spas Latest Reviews

Recent published reviews
No votes

DonCostumer service took my call &;;;;;amp; refused to give me the spa filter model # to replace it . The manual...

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1.3

Swim spa is 1 month overdue and 3 different explanations from 3 different reps. One said it is in production . Another...

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2.3

We bought our spa a Quail Ridge in Sept of 2010. Leaks began about 3 years later. The spa had a 5-year warranty, so it w...

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No votes

Ordered Spa 10 weeks ago.on May 16 /2020 and its July 30 th.
we were told August 12 th for production no clue on delivery...

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Artesian Spas and Master Spas Products and Services

Most reviewed product and services
  • Artesian Spas Hot Tub (10 reviews)
  • Artesian Spas Customer Care (4 reviews)
  • Artesian Spas Island Spas Grand Bahama Hot Tub (3 reviews)
  • Master Spas Hot Tub (82 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)