PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Wayfair

Art Van Furniture and Wayfair Overview

Total reviews
940
1109
Company responses
0
0
Issues resolved
6
5

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1109 reviews. It is 169 reviews more than Art Van Furniture received since Feb 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Wayfair customer service.

Art Van Furniture and Wayfair Consumer Ratings

Rank
277 out of 2129 in Furniture and Decor category
123 out of 2129 in Furniture and Decor category
Customer service
219 in category
105 in category
Product or Service Quality
253 in category
108 in category
Staff
222 in category
119 in category

According to consumer ratings and reviews, Wayfair ranks 154 points higher in the Furniture and Decor category than Art Van Furniture. People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Wayfair was rated 2 stars for Customer service criterion in this category and it is 489 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wayfair has a higher rating than Art Van Furniture. Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category. Wayfair however was rated 2.4 stars and it is 80% greater than other in category.

Art Van Furniture and Wayfair Rating Details

Customer service
1.4 (402 reviews)
2 (455 reviews)
Reviewer's quote

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371

...I love all the customer service people there they are awesome and polite..

Elany
Product or Service Quality
1.5 (372 reviews)
2.3 (366 reviews)
Reviewer's quote

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

My armoire arrived with broken pieces as well a piece being broke off one of the doors. Highly dissatisfied & disappointed.

Kewanna
Staff
1.8 (371 reviews)
2.4 (373 reviews)
Reviewer's quote

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909

...I highly recommend you train your staff in some basic customer service. Put me on your "Do Not Call List" effective immediately. I am done with you! Wow! Regards, Former Customer..

PissedConsumer790392

Art Van Furniture and Wayfair Pros and Cons

Pros
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Customer service
  • Delivery
  • False and misleading advertising

Art Van Furniture and Wayfair Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Art Van Furniture and Wayfair Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Art Van Furniture and Wayfair Latest Reviews

Recent published reviews
1.8

SofSofaWe have a problem finding a sofa that fits both of us, but we wanted to sit in it before we made final payment....

Read all 940 reviews
1

I purchased four rugs and my home is infested from Mayfair they are bedbugs and I need a lawyer because I lost...

Read all 1109 reviews

Art Van Furniture and Wayfair Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)
  • Wayfair Customer Care (171 reviews)
  • Wayfair Shipping Service (119 reviews)
  • Wayfair Credit Card (46 reviews)