Art Van Furniture vs Wayfair

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Art Van Furniture

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 509 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Initial sales person 4
  • Floor sales staff was helpfull 4
  • And salesman 3
  • Delivery people 3
  • Selection 2

Customers don't like

  • Customer service22
  • Customer experience12
  • Service8
  • Do not stand behind products6
  • Response of customer service5

Products by Art Van Furniture

No items

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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $45.3K CLAIMED LOSSES
  • $440 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Not a single thing 9
  • Customer service 6
  • Product 6
  • None 3
  • Quality and price 3

Customers don't like

  • Customer service15
  • Delivery8
  • Delivery service8
  • Everything on experience8
  • Communication on shipping7

Products by Wayfair

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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