PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Walter E Smithe and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Walter E Smithe
Art Van Furniture

Walter E Smithe and Art Van Furniture Overview

Total reviews
13
941
Company responses
0
0
Issues resolved
0
6

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 941 reviews. It is 928 reviews more than Walter E Smithe received since Jul 18, 2008.

Walter E Smithe and Art Van Furniture Consumer Ratings

Rank
323 out of 2130 in Furniture and Decor category
278 out of 2130 in Furniture and Decor category
Staff
207 in category
222 in category
Customer service
151 in category
220 in category
Delivery Service
162 in category
199 in category

According to consumer ratings and reviews, Art Van Furniture ranks 45 points higher in the Furniture and Decor category than Walter E Smithe. People gave Walter E Smithe 1.9 stars for Staff criterion in Furniture and Decor category and it is 360 points higher than the worst rated brand in this category. At the same time, Art Van Furniture was rated 1.8 stars for Staff criterion in this category and it is 345 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Walter E Smithe has a higher rating than Art Van Furniture. Regarding Delivery Service criterion, consumers gave Walter E Smithe 2.4 stars and it is 71% greater than other in category. Art Van Furniture however was rated 2.2 stars and it is 65% greater than other in category.

Walter E Smithe and Art Van Furniture Rating Details

Staff
1.9 (8 reviews)
1.8 (371 reviews)
Reviewer's quote

In 2015. We had a custom sectional ordered and delivered. Bu the time this couch was 2 months old, a cusion and the recliner was wearing badly. Note we were rehabbing our newly purchased home at the time, so barely had any kind of time to sit in custom built sectional. WES, allowed us to return...

PissedConsumer1254724

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909
Customer service
1.7 (7 reviews)
1.4 (402 reviews)
Reviewer's quote

Horrible ! Horrible ! Horrible! Got a couch, took for ever. Walter e smithe made a HUGE mistake on my billing CREDIT CARD. RUINED My credit. They charged me double for one item. They are handed over to investigations. I did not do my homework thoroughly researching their reputation. I will never...

PissedConsumer1162445

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371
Delivery Service
2.4 (7 reviews)
2.2 (322 reviews)
Reviewer's quote

I purchased a section and 2 chairs paid 4500 for them to be made waited 2 months for delivery my the leggs on the chairs are leaning to the side i reported this when first go furniture they took chair brought it back still not fixed 1 chair has a dent in the back sent picture they kept trying to...

PissedConsumer1080722

...Then we were called by the delivery guys saying they were on the way. 5 minutes later they called to say they didn't have the sofa. We would just like to get our money back and let them keep the sofa..

PissedConsumer1729269

Walter E Smithe and Art Van Furniture Pros and Cons

Pros
  • Usually family friendly
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
Cons
No votes
  • Customer service
  • Service
  • Worst after sale service

Walter E Smithe and Art Van Furniture Most Positive Reviews

Top rated reviews
4.6

I purchased a sofa sectional. Within a year the it looked as if it was 5 years old. The fabric wore badly. I decided to...

5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

Walter E Smithe and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Lies and frustrations! As I am writing this review, it has been 11 weeks since we ordered our bed frame and mattress,...

1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

Walter E Smithe and Art Van Furniture Latest Reviews

Recent published reviews

I do not have a problem with Walter E Smith except for the commercial where they use paint guns without wearing...

Read all 13 reviews

Purchased bed for granddaughter for xmas online. Order was placed Nov 7, 19. Paid already, called several times, last...

Read all 941 reviews

Walter E Smithe and Art Van Furniture Products and Services

Most reviewed product and services
  • Walter E Smithe Customer Care (1 review)
  • Walter E Smithe Chair (1 review)
  • Walter E Smithe Entertainment Center (1 review)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)