PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Art Van Furniture

Value City Furniture and Art Van Furniture Overview

Total reviews 963 1055
Company responses 0 0
Issues resolved 2 7

Value City Furniture and Art Van Furniture Consumer Ratings

Rank
308 out of 1550 in Furniture and Decor category
320 out of 1550 in Furniture and Decor category
Customer service
229 in category
255 in category
Product or Service Quality
262 in category
297 in category
Reliability
208 in category
221 in category
Delivery Service
280 in category
218 in category

Value City Furniture and Art Van Furniture Rating Details

Customer service
1.4 (321 reviews)
1.4 (439 reviews)
Reviewer's quote

...I'd rather spend a little more money somewhere else for better customer service then to deal with this place ever again..

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:lol:I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this...

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Product or Service Quality
1.6 (271 reviews)
1.5 (404 reviews)
Reviewer's quote

...I am totally frustrated and dissatisfied with the quality of the furniture and the whole ordering process. I will not purchase anything else from VCF and will not recommend VCF to my family or friends. This has been a horrible experience to say the least...

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I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****..

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Reliability
1.4 (263 reviews)
1.4 (368 reviews)
Reviewer's quote

Neverlysy@***.net Klint Duval &;;; Falon ChambersREGARDING: Costumer fraud and ignorance by Value City FurnitureAt 11/21/20 time 13;30 we was both in the store in Northlake Il. the furniture, sofa and loveseat HRL-8001B-Ob & HRL-8001A-OB. Delivery was scheduled for Dec 3th/20...

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I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired.Muskegon, Michigan .49445.

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Delivery Service
1.9 (262 reviews)
2.2 (352 reviews)
Reviewer's quote

...Great furniture but awful, terrible delivery service..

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...Be very careful with that store and would never recommend to any one use their delivery service..

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Value City Furniture and Art Van Furniture Pros and Cons

Pros
  • Sales rep
  • Very nice looking furniture
  • Will never be back
  • No comment
  • Floor sales staff was helpfull
  • Selection
Cons
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare
  • Customer service
  • Service
  • Product quality

Value City Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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Value City Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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Value City Furniture and Art Van Furniture Latest Reviews

Recent published reviews
1

Neverlysy@***.net Klint Duval &;;; Falon Chambers
REGARDING: Costumer fraud and ignorance by Value City Furniture
At 1...

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No votes

Someone is using our card I need it stop ASAP My husband name ryan brittain

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1

I BOUGHT furniture from value city for the first time and chose to buy from here instead of another establishment...

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No votes

My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I...

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Value City Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (127 reviews)
  • Value City Furniture Sofa (123 reviews)
  • Value City Furniture Delivery Service (55 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Delivery Service (76 reviews)