PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Art Van Furniture

Value City Furniture and Art Van Furniture Overview

Total reviews
743
938
Company responses
0
0
Issues resolved
2
6

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 938 reviews. It is 195 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Value City Furniture customer service.

Value City Furniture and Art Van Furniture Consumer Ratings

Rank
234 out of 2125 in Furniture and Decor category
277 out of 2125 in Furniture and Decor category
Customer service
180 in category
220 in category
Staff
214 in category
222 in category
Product or Service Quality
220 in category
253 in category

According to consumer ratings and reviews, Value City Furniture ranks 43 points higher in the Furniture and Decor category than Art Van Furniture. People gave Value City Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 414 points higher than the worst rated brand in this category. At the same time, Art Van Furniture was rated 1.4 stars for Customer service criterion in this category and it is 374 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value City Furniture has a higher rating than Art Van Furniture. Regarding Product or Service Quality criterion, consumers gave Value City Furniture 1.6 stars and it is 63% greater than other in category. Art Van Furniture however was rated 1.5 stars and it is 57% greater than other in category.

Value City Furniture and Art Van Furniture Rating Details

Customer service
1.5 (207 reviews)
1.4 (400 reviews)
Reviewer's quote

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371
Staff
1.9 (181 reviews)
1.8 (369 reviews)
Reviewer's quote

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909
Product or Service Quality
1.6 (178 reviews)
1.5 (371 reviews)
Reviewer's quote

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

Value City Furniture and Art Van Furniture Pros and Cons

Pros
  • Sales rep
  • Showroom display
  • Selection
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
Cons
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service
  • Customer service
  • Service
  • Worst after sale service

Value City Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

Value City Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

Value City Furniture and Art Van Furniture Latest Reviews

Recent published reviews
4.4

Waiting on someone to call me back to arrange repair or exchange of this ottoman.

Read all 743 reviews

I was told that the warranty guaranteed repair or replacement for damage. I had the technician come out. I was told...

Read all 938 reviews

Value City Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (100 reviews)
  • Value City Furniture Customer Care (49 reviews)
  • Art Van Furniture Sofa (115 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)