PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
Art Van Furniture

Value City Furniture and Art Van Furniture Overview

Total reviews
753
948
Company responses
0
0
Issues resolved
2
6

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 948 reviews. It is 195 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Value City Furniture customer service.

Value City Furniture and Art Van Furniture Consumer Ratings

Rank
235 out of 1894 in Furniture and Decor category
281 out of 1894 in Furniture and Decor category
Customer service
181 in category
229 in category
Staff
216 in category
225 in category
Product or Service Quality
219 in category
254 in category

According to consumer ratings and reviews, Value City Furniture ranks 46 points higher in the Furniture and Decor category than Art Van Furniture. People gave Value City Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 424 points higher than the worst rated brand in this category. At the same time, Art Van Furniture was rated 1.4 stars for Customer service criterion in this category and it is 376 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value City Furniture has a higher rating than Art Van Furniture. Regarding Product or Service Quality criterion, consumers gave Value City Furniture 1.6 stars and it is 64% greater than other in category. Art Van Furniture however was rated 1.5 stars and it is 58% greater than other in category.

Value City Furniture and Art Van Furniture Rating Details

Customer service
1.5 (212 reviews)
1.4 (408 reviews)
Reviewer's quote

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

Erin A
Staff
1.9 (184 reviews)
1.8 (377 reviews)
Reviewer's quote

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909
Product or Service Quality
1.6 (183 reviews)
1.5 (378 reviews)
Reviewer's quote

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

...Horrible customer service skills. I am an 80% disabled Marine Vet. I don't think Art Van understands the power Veterans have bypassing the word and shopping elsewhere! I guess when you sell cheap/substandard furniture you are accountable only to the almighty dollar...

Leroy G

Value City Furniture and Art Van Furniture Pros and Cons

Pros
  • Sales rep
  • Showroom display
  • Sale rep was great
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
Cons
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service
  • Customer service
  • Service
  • Worst after sale service

Value City Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

Value City Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

Value City Furniture and Art Van Furniture Latest Reviews

Recent published reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews
1.4

They do not stand behind warranty. Bed is saggy but mot saggy enough to be replaced. Lying in the bed has the same...

Read all 948 reviews

Value City Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (95 reviews)
  • Art Van Furniture Delivery Service (67 reviews)