PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Value City Furniture

Art Van Furniture and Value City Furniture Overview

Total reviews
941
746
Company responses
0
0
Issues resolved
6
2

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 941 reviews. It is 195 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Value City Furniture customer service.

Art Van Furniture and Value City Furniture Consumer Ratings

Rank
278 out of 2130 in Furniture and Decor category
235 out of 2130 in Furniture and Decor category
Customer service
220 in category
176 in category
Product or Service Quality
252 in category
216 in category
Staff
222 in category
210 in category

According to consumer ratings and reviews, Value City Furniture ranks 43 points higher in the Furniture and Decor category than Art Van Furniture. People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Value City Furniture was rated 1.6 stars for Customer service criterion in this category and it is 419 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Value City Furniture has a higher rating than Art Van Furniture. Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category. Value City Furniture however was rated 1.9 stars and it is 65% greater than other in category.

Art Van Furniture and Value City Furniture Rating Details

Customer service
1.4 (402 reviews)
1.6 (210 reviews)
Reviewer's quote

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371

I ordered the Sawyer 3-piece sectional with chaise from the Frederick Town Mall in Frederick, MD. I picked up last night and moved it into my home this morning. The only correct piece was the chaise lounge. The middle piece was a stand-alone couch and the other loveseat part of the sectional was...

Marykathryn
Product or Service Quality
1.5 (372 reviews)
1.6 (181 reviews)
Reviewer's quote

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe
Staff
1.8 (371 reviews)
1.9 (183 reviews)
Reviewer's quote

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

Art Van Furniture and Value City Furniture Pros and Cons

Pros
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
  • Sales rep
  • Showroom display
  • Sale rep was great
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

Art Van Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

Art Van Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

Art Van Furniture and Value City Furniture Latest Reviews

Recent published reviews

Purchased bed for granddaughter for xmas online. Order was placed Nov 7, 19. Paid already, called several times, last...

Read all 941 reviews
1

I ordered the Sawyer 3-piece sectional with chaise from the Frederick Town Mall in Frederick, MD. I picked up last...

Read all 746 reviews

Art Van Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (100 reviews)
  • Value City Furniture Customer Care (49 reviews)