PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Art Van Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Art Van Furniture and Value City Furniture Overview
Total reviews
941
746
Company responses
0
0
Issues resolved
6
2
Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 941 reviews. It is 195 reviews more than Value City Furniture received since Dec 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Value City Furniture customer service.
Art Van Furniture and Value City Furniture Consumer Ratings
Rank
278
out of 2130 in Furniture and Decor category
235
out of 2130 in Furniture and Decor category
Customer service
220
in category
176
in category
Product or Service Quality
252
in category
216
in category
Staff
222
in category
210
in category
According to consumer ratings and reviews, Value City Furniture ranks 43 points higher in the Furniture and Decor category than Art Van Furniture.
People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category.
At the same time, Value City Furniture was rated 1.6 stars for Customer service criterion in this category and it is 419 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Value City Furniture has a higher rating than Art Van Furniture.
Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category.
Value City Furniture however was rated 1.9 stars and it is 65% greater than other in category.
Art Van Furniture and Value City Furniture Rating Details
Customer service
1.4 (402 reviews)
1.6 (210 reviews)
Reviewer's quote
its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...
PissedConsumer1700371
I ordered the Sawyer 3-piece sectional with chaise from the Frederick Town Mall in Frederick, MD. I picked up last night and moved it into my home this morning. The only correct piece was the chaise lounge. The middle piece was a stand-alone couch and the other loveseat part of the sectional was...
Marykathryn
Product or Service Quality
1.5 (372 reviews)
1.6 (181 reviews)
Reviewer's quote
... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....
PissedConsumer1626456
Bad service. Zero communication. Who ever delivered my stuff damaged my home...
Joe
Staff
1.8 (371 reviews)
1.9 (183 reviews)
Reviewer's quote
The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...
PissedConsumer1118909
...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...
Karen M
Art Van Furniture and Value City Furniture Pros and Cons
Pros
Floor sales staff was helpfull
Initial sales person
Selection
Sales rep
Showroom display
Sale rep was great
Cons
Customer service
Service
Worst after sale service
Quality of furniture
Delivery service was a nightmare
Rude customer service
Art Van Furniture and Value City Furniture Most Positive Reviews
Top rated reviews
5
Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...
How would you compare Art Van Furniture vs Value City Furniture?