PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Dump and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Dump
Art Van Furniture

The Dump and Art Van Furniture Overview

Total reviews
143
1034
Company responses
0
0
Issues resolved
0
7

The Dump and Art Van Furniture Consumer Ratings

Rank
360 out of 1511 in Furniture and Decor category
306 out of 1511 in Furniture and Decor category
Customer service
276 in category
246 in category
Product or Service Quality
258 in category
270 in category
Exchange, Refund and Cancellation Policy
300 in category
218 in category
Delivery Service
213 in category
209 in category

The Dump and Art Van Furniture Rating Details

Customer service
1.3 (59 reviews)
1.4 (434 reviews)
Reviewer's quote

...I've called, emailed, and sent chat messages to customer service numerous times and do not receive any response or delivery date. I would like my furniture delivery to be scheduled and executed ASAP..

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I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Product or Service Quality
1.5 (56 reviews)
1.5 (401 reviews)
Reviewer's quote

...I attempted to contact customer service via chat and did not receive a response. On 7/18, I returned to The Dump requesting the reversal of the electronic debit. Copies of the both transactions were copied by the sales associate, and I was informed she would contact the audit division for handling...

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I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 7059..

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Exchange, Refund and Cancellation Policy
1.1 (46 reviews)
1.4 (363 reviews)
Reviewer's quote

...I was told the store would take my money and I would likely wait over 2 months only to receive a refund and no sofa. They told me this has happened to customers many times. I reluctantly agreed to purchase the set...

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...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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Delivery Service
2.2 (45 reviews)
2.2 (351 reviews)
Reviewer's quote

The service manage finally agreed to send someone out to fix my table that the delivery guy admitted he damaged. My table has a metal base and a concrete top. The delivery guy and I both sent The Dump lots of pictures of the damage...

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...Be very careful with that store and would never recommend to any one use their delivery service..

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The Dump and Art Van Furniture Pros and Cons

Pros
  • Store layout and selection
  • Salesman
  • Upset
  • No comment
  • I liked store
  • Floor sales staff was helpfull
Cons
  • Customer service
  • Bad uality leather couch
  • Worst experience
  • Customer service
  • Service
  • Product quality

The Dump and Art Van Furniture Most Positive Reviews

Top rated reviews
4.8

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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4.7

I have purchased furniture and rugs at The Dump store in Houston three times and refer the store to friends. Always...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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The Dump and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exch...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

I bought a sofa from The Dump in Atlanta. Delivery guys put *** on my wall by not listening to me asking them to...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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The Dump and Art Van Furniture Latest Reviews

Recent published reviews
2.6

Deception They lied to me .. I allowed them to take money out of my account for 90 days to pay off a bed , they then...

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No votes

Nothing as it kept saying that the office is closed.

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2.7

I purchased a dinning room set on 7/2 using a check. The check cleared on 7/6. The furniture was delivered, however on 7...

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1

I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed...

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The Dump and Art Van Furniture Products and Services

Most reviewed product and services
  • The Dump Delivery Service (13 reviews)
  • The Dump Customer Care (13 reviews)
  • The Dump Manager (6 reviews)
  • Art Van Furniture Sofa (118 reviews)
  • Art Van Furniture Furniture Set (98 reviews)
  • Art Van Furniture Customer Care (78 reviews)