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Art Van Furniture

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 649 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Floor sales staff was helpfull 4
  • Delivery people 4
  • Initial sales person 3
  • And salesman 3
  • Selection 2

Customers don't like

  • Customer service18
  • Quality of furniture4
  • Management4
  • Customer experience4
  • Lack of customer service for warranty claims3
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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 28 COMPANY RESPONSES
  • 491 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Product 7
  • Sales associates 5
  • Furniture 5
  • How the products look in the beginning 3
  • Design 3

Customers don't like

  • Poor customer service15
  • Bad quality4
  • Lack of communication3
  • Incompetent people3
  • Delivery service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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