PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids

Pottery Barn Kids

Has verified representatives
1.7
Pottery Barn Kids
Art Van Furniture

Pottery Barn Kids and Art Van Furniture Overview

Total reviews
202
949
Company responses
19
0
Issues resolved
4
6

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 949 reviews. It is 747 reviews more than Pottery Barn Kids received since Apr 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn Kids customer support team than with Art Van Furniture customer service.

Pottery Barn Kids and Art Van Furniture Consumer Ratings

Rank
320 out of 1896 in Furniture and Decor category
282 out of 1896 in Furniture and Decor category
Customer service
307 in category
231 in category
Staff
317 in category
228 in category
Reliability
215 in category
196 in category

According to consumer ratings and reviews, Art Van Furniture ranks 38 points higher in the Furniture and Decor category than Pottery Barn Kids. People gave Pottery Barn Kids 1.1 stars for Customer service criterion in Furniture and Decor category and it is 302 points higher than the worst rated brand in this category. At the same time, Art Van Furniture was rated 1.4 stars for Customer service criterion in this category and it is 378 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Art Van Furniture has a higher rating than Pottery Barn Kids. Regarding Reliability criterion, consumers gave Pottery Barn Kids 1.4 stars and it is 65% greater than other in category. Art Van Furniture however was rated 1.4 stars and it is 68% greater than other in category.

Pottery Barn Kids and Art Van Furniture Rating Details

Customer service
1.1 (120 reviews)
1.4 (409 reviews)
Reviewer's quote

...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

hattie s

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

Erin A
Staff
1.4 (101 reviews)
1.8 (378 reviews)
Reviewer's quote

On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas.On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made...

Erica A

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909
Reliability
1.4 (100 reviews)
1.4 (348 reviews)
Reviewer's quote

My kids have been asking for a new backpacks for the last two years. I finally caved, even though their Lands End was still in mint condition, and let them pick out pottery barn ones. Double the price and 4 weeks in use the first one has a rip at the seam, the other the chest buckle is unraveling...

Mollie

About 6 or so years ago, I bought some furniture at Art Van. Over a period of a year, I bought a table and chairs set, a couch, and 2 pure sleep latex mattresses- a king and a queen. All said and told, I spent about $1000 on the table and chair, $1500 on the couch, $2000 on the queen bed, and $3100...

PissedConsumer1767138

Pottery Barn Kids and Art Van Furniture Pros and Cons

Pros
  • Products
  • Nightmare
  • Items available for purchase
  • Floor sales staff was helpfull
  • Initial sales person
  • Delivery people
Cons
  • Customer service
  • Very poor customer service
  • Lack of real solution
  • Customer service
  • Service
  • Worst after sale service

Pottery Barn Kids and Art Van Furniture Most Positive Reviews

Top rated reviews
5

Checking on Partial delivery received

5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

Pottery Barn Kids and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

Pottery Barn Kids and Art Van Furniture Latest Reviews

Recent published reviews
1

They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep,...

Read all 202 reviews
1.5

About 6 or so years ago, I bought some furniture at Art Van. Over a period of a year, I bought a table and chairs set, a...

Read all 949 reviews

Pottery Barn Kids and Art Van Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (95 reviews)
  • Art Van Furniture Delivery Service (67 reviews)