PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Art Van Furniture

Pottery Barn Kids and Art Van Furniture Overview

Total reviews 207 1045
Company responses 19 0
Issues resolved 4 7

Pottery Barn Kids and Art Van Furniture Consumer Ratings

Rank
370 out of 1542 in Furniture and Decor category
318 out of 1542 in Furniture and Decor category
Customer service
338 in category
257 in category
Reliability
229 in category
223 in category
Delivery Service
318 in category
219 in category
Exchange, Refund and Cancellation Policy
245 in category
227 in category

Pottery Barn Kids and Art Van Furniture Rating Details

Customer service
1.1 (123 reviews)
1.4 (435 reviews)
Reviewer's quote

...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

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:lol:I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this...

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Reliability
1.4 (103 reviews)
1.4 (367 reviews)
Reviewer's quote

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one window . Was over the 30 days by 4 days so they wont replace it . Pretty sad . Just make sure when you receive any product to open it within the month . Lesson learned

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I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that...

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Delivery Service
1.6 (99 reviews)
2.2 (351 reviews)
Reviewer's quote

After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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...Be very careful with that store and would never recommend to any one use their delivery service..

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Exchange, Refund and Cancellation Policy
1.3 (99 reviews)
1.4 (363 reviews)
Reviewer's quote

...At this time I was offered a $254 credit and that my order would be refunded. My order was never refunded. On 11/23, I called customer service to find out that my credit card was still charged and that the refund had never been processed for a product that is no longer available...

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...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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Pottery Barn Kids and Art Van Furniture Pros and Cons

Pros
  • Products
  • Items available for purchase
  • Cute stuff
  • Selection
  • No comment
  • Floor sales staff was helpfull
Cons
  • Customer service
  • Lack of real solution
  • Very poor customer service
  • Customer service
  • Service
  • Product quality

Pottery Barn Kids and Art Van Furniture Most Positive Reviews

Top rated reviews
4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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Pottery Barn Kids and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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Pottery Barn Kids and Art Van Furniture Latest Reviews

Recent published reviews
3.2

Ordered a dollhouse for Christmas gift . Decided to open it to make sure there is no damage . It was damaged on one...

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No votes

Broken recliner, it will not bring up the foot of the recliner

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3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

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1

LOLI am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care...

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Pottery Barn Kids and Art Van Furniture Products and Services

Most reviewed product and services
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Bed (9 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Delivery Service (76 reviews)