PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Art Van Furniture
Lazboy

Art Van Furniture and Lazboy Overview

Total reviews
941
1104
Company responses
0
426
Issues resolved
6
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1104 reviews. It is 163 reviews more than Art Van Furniture received since Feb 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Art Van Furniture customer support team and Lazboy customer service.

Art Van Furniture and Lazboy Consumer Ratings

Rank
278 out of 2130 in Furniture and Decor category
133 out of 2130 in Furniture and Decor category
Customer service
220 in category
218 in category
Product or Service Quality
252 in category
284 in category
Staff
222 in category
147 in category

According to consumer ratings and reviews, Lazboy ranks 145 points higher in the Furniture and Decor category than Art Van Furniture. People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Customer service criterion in this category and it is 377 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Art Van Furniture has a higher rating than Lazboy. Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category. Lazboy however was rated 2.1 stars and it is 75% greater than other in category.

Art Van Furniture and Lazboy Rating Details

Customer service
1.4 (402 reviews)
1.4 (439 reviews)
Reviewer's quote

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371

...I did not get good customer service and the quality left alot to be desired..

Patti J
Product or Service Quality
1.5 (372 reviews)
1.4 (412 reviews)
Reviewer's quote

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

I called customer service the same day and they sent a repairman to my house on 10/18. He determined it needed a new motor and said one would be mailed directly to me. On 10/31 I stopped by the store to see what was holding up the delivery of the motor and the sales woman found out the order was...

Teresa K
Staff
1.8 (371 reviews)
2.1 (410 reviews)
Reviewer's quote

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton

Art Van Furniture and Lazboy Pros and Cons

Pros
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Bad customer service
  • Not good quality
  • Poor quality

Art Van Furniture and Lazboy Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Art Van Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Art Van Furniture and Lazboy Latest Reviews

Recent published reviews

Purchased bed for granddaughter for xmas online. Order was placed Nov 7, 19. Paid already, called several times, last...

Read all 941 reviews
2.4

Very strong chemical smell. Caused asthma attacks in me, itchy skin, burning eyes in several people, we had to cover it...

Read all 1104 reviews

Art Van Furniture and Lazboy Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)
  • Lazboy Recliner (431 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (70 reviews)