PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Ikea

Art Van Furniture and Ikea Overview

Total reviews
940
893
Company responses
0
0
Issues resolved
6
1

Art Van Furniture was first mentioned on PissedConsumer on Feb 14, 2008 and since then this brand received 940 reviews. It is 47 reviews more than Ikea received since Jul 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Art Van Furniture customer support team than with Ikea customer service.

Art Van Furniture and Ikea Consumer Ratings

Rank
277 out of 2129 in Furniture and Decor category
306 out of 2129 in Furniture and Decor category
Customer service
219 in category
285 in category
Product or Service Quality
253 in category
204 in category
Staff
222 in category
293 in category

According to consumer ratings and reviews, Art Van Furniture ranks 29 points higher in the Furniture and Decor category than Ikea. People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Ikea was rated 1.2 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ikea has a higher rating than Art Van Furniture. Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category. Ikea however was rated 1.5 stars and it is 51% greater than other in category.

Art Van Furniture and Ikea Rating Details

Customer service
1.4 (402 reviews)
1.2 (210 reviews)
Reviewer's quote

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371

It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a...

PissedConsumer1715876
Product or Service Quality
1.5 (372 reviews)
1.7 (160 reviews)
Reviewer's quote

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

Customer Service Experience Manager “will not read any further emails” from me. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. His NewVoiceMedia report follows: “Brands are failing to create the positive,...

Vidya
Staff
1.8 (371 reviews)
1.5 (165 reviews)
Reviewer's quote

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

Art Van Furniture and Ikea Pros and Cons

Pros
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
  • Product
  • Dissapointed
  • Furniture
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Customer service
  • Response to problem
  • Worst customer service

Art Van Furniture and Ikea Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Art Van Furniture and Ikea Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Art Van Furniture and Ikea Latest Reviews

Recent published reviews
1.8

SofSofaWe have a problem finding a sofa that fits both of us, but we wanted to sit in it before we made final payment....

Read all 940 reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews

Art Van Furniture and Ikea Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)