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Art Van Furniture

Furniture and Decor
  • 5 ISSUES RESOLVED
  • 639 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Initial sales person 4
  • Floor sales staff was helpfull 4
  • Delivery people 4
  • Selection 3
  • And salesman 3

Customers don't like

  • Customer service18
  • Quality of furniture4
  • Management4
  • Customer experience4
  • Service3
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Gardner White Furniture

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 239 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.6
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Just pissed 5
  • Sales person 2
  • Sales people 1
  • Large selection 1
  • Fact that they gave me something to hold me over 1

Customers don't like

  • Customer service5
  • Bad quality3
  • Sales guidance2
  • Quality2
  • Exchange policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Utica, Michigan, United States #1332948

Purchased a table set that went on sale less than a week later.I was told that because of the card used to purchase that they could not make a price adjustment.

I feel like I've been cheated therefore I will NEVER shop nor refer anyone to purchase ANYTHING from them again.

I want to return the merchandise but was then told there will be a 25% restocking fee.They could have a least offered a gift card or something to make up for the difference if that was there policy.

Anonymous
#1318483

I will never shop at the Taylor Gardener White ever again.they gave me wrong color on a couch,in-table & coffee table.so upset.shopped at Art Van.everything was right.very pleased.don't shop at Taylor Gardener White.Awful.