PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Gardner White Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Gardner White Furniture

Art Van Furniture and Gardner White Furniture Overview

Total reviews 1060 408
Company responses 0 0
Issues resolved 7 7

Art Van Furniture and Gardner White Furniture Consumer Ratings

Rank
324 out of 1475 in Furniture and Decor category
426 out of 1475 in Furniture and Decor category
Customer service
248 in category
288 in category
Product or Service Quality
291 in category
278 in category
Reliability
215 in category
271 in category
Exchange, Refund and Cancellation Policy
223 in category
278 in category

Art Van Furniture and Gardner White Furniture Rating Details

Customer service
1.4 (441 reviews)
1.3 (167 reviews)
Reviewer's quote

:lol:I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this...

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...A phone call would have made the difference between a highly upset customer and a mildly disappointed customer. Absolutely no customer service!! Buyer beware :angry:..

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Product or Service Quality
1.5 (405 reviews)
1.5 (154 reviews)
Reviewer's quote

I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****..

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A third grader will be more help than the staff working in customer service when ever you call same company but every customer service representatives will tell a different lie concerning my funture things wouldn't be so bad if they yould get togather and tell the same lie some time..

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Reliability
1.4 (370 reviews)
1.2 (145 reviews)
Reviewer's quote

I need my warranty money back

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We bought a sofa and loveseat about 2 1/2 yrs ago. I bought the protection plan because let's be honest, you don't get what you pay for anymore. After a year and half both pieces fell apart. The warranty company replaced them with new and I was told in order to have the same option I'd have to buy...

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Exchange, Refund and Cancellation Policy
1.4 (367 reviews)
1.2 (140 reviews)
Reviewer's quote

The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date...

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...I tell them fine then come pick up the 2 mattress sets and refund my credit card, nope. I said fine I'll stand outside your store and tell everyone coming and going my story. I'm told you have that right, but its private property and the police will be called on me...

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Art Van Furniture and Gardner White Furniture Pros and Cons

Pros
  • No comment
  • Floor sales staff was helpfull
  • Selection
  • Just pissed
  • Sales staff
  • Sales person
Cons
  • Customer service
  • Service
  • Product quality
  • Customer service
  • Poor follow up
  • Bad quality

Art Van Furniture and Gardner White Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

Sales Team at 8 mile store Friendly Professonal staff always,I have made several purchases at that site and good...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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5

Customer service representative Ashley was very helpful and polite.

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Art Van Furniture and Gardner White Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

My bed started dipping after a month and a half to two months of having it and they will not do one thing about it!!!...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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1

1. Recieved damaged furniture.
2. Service technician confirmed damage and promised new furniture to be delivered next da...

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Art Van Furniture and Gardner White Furniture Latest Reviews

Recent published reviews
No votes

Been trying for months to contact you guys

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1.6

We bought a sofa and loveseat about 2 1/2 yrs ago. I bought the protection plan because let's be honest, you don't get...

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No votes

If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for...

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1

Placed an order on 9/27/2020. Sales person stated furniture would be in end of November, beginning of December. It is no...

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Art Van Furniture and Gardner White Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Delivery Service (76 reviews)
  • Gardner White Furniture Sofa (50 reviews)
  • Gardner White Furniture Delivery Service (36 reviews)
  • Gardner White Furniture Furniture Set (20 reviews)