PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Gardner White Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Gardner White Furniture

Art Van Furniture and Gardner White Furniture Overview

Total reviews 1035 380
Company responses 0 0
Issues resolved 7 7

Art Van Furniture and Gardner White Furniture Consumer Ratings

Rank
311 out of 1525 in Furniture and Decor category
409 out of 1525 in Furniture and Decor category
Customer service
252 in category
No votes
Product or Service Quality
287 in category
No votes
Reliability
223 in category
No votes
Exchange, Refund and Cancellation Policy
227 in category
No votes

Art Van Furniture and Gardner White Furniture Rating Details

Customer service
1.4 (433 reviews)
No votes
Reviewer's quote

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Waiting all morning to hear what time my furniture was being delivered been trying to get a hold of somebody and no answer this is the worst customer service Ive experience..

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Product or Service Quality
1.5 (401 reviews)
No votes
Reviewer's quote

I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 7059..

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Gardner White does not work in conjunction with the extended product protection company THEY HIRED. 7 Months of run around due, at first, by lack of communication. Warranty company did not order part for our chair because Gardner White did not send them purchase confirmation...

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Reliability
1.4 (366 reviews)
No votes
Reviewer's quote

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that...

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We bought an electric reclining chair and and an extended warranty In December of 2017. In March..the motor stopped working...causing great pain to my husband's back trying to exit the chair. We called Gardner White and received a number to call for service. They sent a technician out about a week...

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Exchange, Refund and Cancellation Policy
1.4 (362 reviews)
No votes
Reviewer's quote

...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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...I have followed all the appropriate steps to receive a replacement item and/or a refund and I've been practically ignored. I will not be making future purchases with this company. Consumers aren't valued, I feel as though my money was wasted...

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Art Van Furniture and Gardner White Furniture Pros and Cons

Pros
  • Selection
  • No comment
  • Floor sales staff was helpfull
  • Just pissed
  • Sales person
  • Non
Cons
  • Customer service
  • Service
  • Product quality
  • Customer service
  • Bad quality
  • Quality

Art Van Furniture and Gardner White Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

Sales Team at 8 mile store Friendly Professonal staff always,I have made several purchases at that site and good...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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5

Customer service representative Ashley was very helpful and polite.

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Art Van Furniture and Gardner White Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

My bed started dipping after a month and a half to two months of having it and they will not do one thing about it!!!...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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1

1. Recieved damaged furniture.
2. Service technician confirmed damage and promised new furniture to be delivered next da...

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Art Van Furniture and Gardner White Furniture Latest Reviews

Recent published reviews
No votes

No one was there, everything is closed?

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2.8

Gardner White does not work in conjunction with the extended product protection company THEY HIRED. 7 Months of run...

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1

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr...

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3.6

We bought an electric reclining chair and and an extended warranty In December of 2017. In March..the motor stopped...

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Art Van Furniture and Gardner White Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Customer Care (79 reviews)
  • Gardner White Furniture Sofa (47 reviews)
  • Gardner White Furniture Delivery Service (37 reviews)
  • Gardner White Furniture Customer Care (28 reviews)