PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Darvin Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Darvin Furniture
Art Van Furniture

Darvin Furniture and Art Van Furniture Overview

Total reviews
56
1014
Company responses
0
0
Issues resolved
0
7

Darvin Furniture and Art Van Furniture Consumer Ratings

Rank
352 out of 1491 in Furniture and Decor category
300 out of 1491 in Furniture and Decor category
Customer service
270 in category
239 in category
Reliability
196 in category
208 in category
Value for money
225 in category
239 in category
Exchange, Refund and Cancellation Policy
177 in category
213 in category

Darvin Furniture and Art Van Furniture Rating Details

Customer service
1.3 (23 reviews)
1.4 (430 reviews)
Reviewer's quote

...NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND LOVESEAT. I HAVE MEDICAL ISSUE REGARDING MY LOWER BACK...

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I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Reliability
1.4 (18 reviews)
1.4 (361 reviews)
Reviewer's quote

Darvin Customer Service CenterCustomer # 11607510We ordered an Inspire Q bed set from Darvin. Our sales person was Maurice. When we came in the store Maurice greeted us at the door, we told him we were interested in a QUALITY bed set. I I also wanted a sleigh bed bed with a bench seat. It wasn’t...

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My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in the middle. I need receipt information to contact the manufacturer

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Value for money
1.8 (17 reviews)
1.8 (358 reviews)
Reviewer's quote

I am more than upset, I had repair service come in to fill in chips in my bedroom set... and said that I would not accept service on a dresser cause I am requesting a new piece due to damage was produced in the making. The paint/finish on the bedroom set is as thin as one ply toilet paper... I will...

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...I don't even want it anymore, I just want my money back! Should I be contacting a lawyer? They used the covi-19 as an excuse and laid off all their employees when they were originally scheduled to close May 31st..

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Exchange, Refund and Cancellation Policy
1.5 (17 reviews)
1.4 (360 reviews)
Reviewer's quote

I called them about a problem with the furniture I bought with the extended warranty and they can't even be bothered to call me back and told me that the insurance company of the policy they sold me is no longer with Darvin..

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...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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Darvin Furniture and Art Van Furniture Pros and Cons

Pros
  • Sales person was nice
  • Sales person was nice and helpful
  • Nla
  • I liked store
  • Floor sales staff was helpfull
  • And salesman
Cons
  • Will not take back defective furniture
  • How i was treated
  • Unprofessional delivery
  • Customer service
  • Service
  • Product quality

Darvin Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
3.3

Leather Italian leather set beige all has a black dark spots on the cushion seats as seen on the pictures and the love...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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No votes
5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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Darvin Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

Never again will I do business with Darvin Furniture due to their POOR customer service. On 06/10/2015, Darvin's...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

Horrible! Dont go there. Workers dont want to work even with them having two other people to help them. Ordered a bed...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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Darvin Furniture and Art Van Furniture Latest Reviews

Recent published reviews
No votes

THE NEW DARVIN COMMERCIAL DOESN'T PRACTICE ANY SOCIAL DISTANCING. YOUR COMPANY DOESN'T GET IT CONTACTING THE GOVERNOR....

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2.8

My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in...

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1.2

HAVE BEEN A LOYAL CUSTOMER FOR 30 YEARS. NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND...

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No votes

Right before the shutdown in I had an order at the Waterford location with my three couch covers. I was never able to...

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Darvin Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • Darvin Furniture Customer Care (9 reviews)
  • Darvin Furniture Delivery Service (5 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (97 reviews)
  • Art Van Furniture Customer Care (78 reviews)