PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Darvin Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Darvin Furniture

Art Van Furniture and Darvin Furniture Overview

Total reviews
996
55
Company responses
0
0
Issues resolved
7
0

Art Van Furniture and Darvin Furniture Consumer Ratings

Rank
298 out of 1482 in Furniture and Decor category
349 out of 1482 in Furniture and Decor category
Customer service
240 in category
269 in category
Product or Service Quality
259 in category
229 in category
Reliability
205 in category
194 in category
Exchange, Refund and Cancellation Policy
218 in category
177 in category

Art Van Furniture and Darvin Furniture Rating Details

Customer service
1.4 (426 reviews)
1.3 (23 reviews)
Reviewer's quote

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

Read full review

...NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND LOVESEAT. I HAVE MEDICAL ISSUE REGARDING MY LOWER BACK...

Read full review
Product or Service Quality
1.5 (394 reviews)
1.6 (16 reviews)
Reviewer's quote

...Now we have beige couches that originally were dark brown and they tell me the warranty does not cover it and will repair them for $600 but again they can not guarantee the quality or the work. What a bunch of jerks and scammers..

Read full review

Darvin Customer Service Center Customer # 11607510 We ordered an Inspire Q bed set from Darvin. Our sales person was Maurice. When we came in the store Maurice greeted us at the door, we told him we were interested in a QUALITY bed set...

Read full review
Reliability
1.4 (358 reviews)
1.4 (18 reviews)
Reviewer's quote

I bought some furniture and not able to get information on the furniture I order i have i item but not the other. And there in no way I contact art van. And I m paying for the item I don't have so because there's no contact for or to Art Van I don't want the item I'm waiting for about 2 months

Read full review

Ordered and couch and love seat, specifically told sales person we wanted a cloth fabric, sample shown to us was the right color, when delivered it had the leather look and feel of leather. Service reprehensive came out took pictures and service department was to call us back today Friday August...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (357 reviews)
1.5 (17 reviews)
Reviewer's quote

...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

Read full review

I called them about a problem with the furniture I bought with the extended warranty and they can't even be bothered to call me back and told me that the insurance company of the policy they sold me is no longer with Darvin..

Read full review

Art Van Furniture and Darvin Furniture Pros and Cons

Pros
  • Floor sales staff was helpfull
  • And salesman
  • Initial sales person
  • Sales person was nice
  • Sales person was nice and helpful
  • Nla
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Will not take back defective furniture
  • How i was treated
  • Unprofessional delivery

Art Van Furniture and Darvin Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

Read full review
3.3

Leather Italian leather set beige all has a black dark spots on the cushion seats as seen on the pictures and the love...

Read full review
5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

Read full review
No votes

Art Van Furniture and Darvin Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

Read full review
1

Never again will I do business with Darvin Furniture due to their POOR customer service. On 06/10/2015, Darvin's...

Read full review
1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

Read full review
1

Horrible! Dont go there. Workers dont want to work even with them having two other people to help them. Ordered a bed...

Read full review

Art Van Furniture and Darvin Furniture Latest Reviews

Recent published reviews
No votes

We paid for the Silver warranty on our couchs and one of head rest has completely come unthreaded. We need to get it...

Read full review
1.2

HAVE BEEN A LOYAL CUSTOMER FOR 30 YEARS. NEVER HAD ISSUES WITH CUSTOMER SERVICE BEFORE. RECENTLY PURCHASED A SOFA AND...

Read full review
1.3

I bought some furniture and not able to get information on the furniture I order i have i item but not the other. And...

Read full review
1.5

I am more than upset, I had repair service come in to fill in chips in my bedroom set... and said that I would not...

Read full review

Art Van Furniture and Darvin Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (115 reviews)
  • Art Van Furniture Furniture Set (97 reviews)
  • Art Van Furniture Customer Care (78 reviews)
  • Darvin Furniture Customer Care (9 reviews)
  • Darvin Furniture Delivery Service (5 reviews)