PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bobs Discount Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bobs Discount Furniture
Art Van Furniture

Bobs Discount Furniture and Art Van Furniture Overview

Total reviews
1943
1034
Company responses
0
0
Issues resolved
9
7

Bobs Discount Furniture and Art Van Furniture Consumer Ratings

Rank
292 out of 1511 in Furniture and Decor category
306 out of 1511 in Furniture and Decor category
Customer service
220 in category
245 in category
Product or Service Quality
241 in category
269 in category
Reliability
202 in category
211 in category
Exchange, Refund and Cancellation Policy
211 in category
216 in category

Bobs Discount Furniture and Art Van Furniture Rating Details

Customer service
1.5 (461 reviews)
1.4 (434 reviews)
Reviewer's quote

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Product or Service Quality
1.6 (404 reviews)
1.5 (401 reviews)
Reviewer's quote

When the representative began filing your service request, she read a disclaimer that stated she would be asking you for specific information regarding the damages you were reporting, the information you provided her would determine the eligibility and once the information had been processed, it...

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I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 7059..

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Reliability
1.4 (382 reviews)
1.4 (366 reviews)
Reviewer's quote

Called 65 minutes did not hold on.Mattress ends did not come up the sides are not from sides flabby.. this does not look good ?

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I saw South bend Fam:love:I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole...

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Exchange, Refund and Cancellation Policy
1.4 (379 reviews)
1.4 (363 reviews)
Reviewer's quote

My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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Bobs Discount Furniture and Art Van Furniture Pros and Cons

Pros
  • Great sales team
  • Movers
  • Furniture
  • No comment
  • I liked store
  • Floor sales staff was helpfull
Cons
  • Customer service
  • Delivery service
  • Poor quality
  • Customer service
  • Service
  • Product quality

Bobs Discount Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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Bobs Discount Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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Bobs Discount Furniture and Art Van Furniture Latest Reviews

Recent published reviews
1

My husband and I placed the order number 13853213 on June 29th 2020, and we paid in full. We scheduled a delivery with t...

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No votes

Nothing as it kept saying that the office is closed.

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2

Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to...

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1

I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed...

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Bobs Discount Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)
  • Art Van Furniture Sofa (118 reviews)
  • Art Van Furniture Furniture Set (98 reviews)
  • Art Van Furniture Customer Care (78 reviews)