PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Ashley Furniture

Art Van Furniture and Ashley Furniture Overview

Total reviews
938
2740
Company responses
0
126
Issues resolved
6
14

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2740 reviews. It is 1802 reviews more than Art Van Furniture received since Feb 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Art Van Furniture customer support team and Ashley Furniture customer service.

Art Van Furniture and Ashley Furniture Consumer Ratings

Rank
277 out of 2124 in Furniture and Decor category
268 out of 2124 in Furniture and Decor category
Customer service
220 in category
228 in category
Product or Service Quality
254 in category
232 in category
Staff
222 in category
229 in category

According to consumer ratings and reviews, Ashley Furniture ranks 9 points higher in the Furniture and Decor category than Art Van Furniture. People gave Art Van Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 367 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Ashley Furniture has a higher rating than Art Van Furniture. Regarding Staff criterion, consumers gave Art Van Furniture 1.8 stars and it is 63% greater than other in category. Ashley Furniture however was rated 1.8 stars and it is 62% greater than other in category.

Art Van Furniture and Ashley Furniture Rating Details

Customer service
1.4 (400 reviews)
1.4 (683 reviews)
Reviewer's quote

its wrong to wrip ppl off, there are over 900 customer reviews of complaints of art van not honoring warranties, your employee in the burton store was the one who sold me the original mattress with the waterproof cover and gave me the bucky board at no extra charge, than i am still paying for a new...

PissedConsumer1700371

...between the myself or customer service many times. I was finally able to have the Entertainment Center delivered to me the last week of Oct. 2019...

Nadine F
Product or Service Quality
1.5 (371 reviews)
1.6 (604 reviews)
Reviewer's quote

... of a resolution due to customer servicde it has take iver 6 months to resolve and were standing in the store humiliated due to inaccuarte records of customer service. Had a to buy a couch or lose 1200 dollars but still have a busted up bedroom set that they would not repair....

PissedConsumer1626456

Nothing on website is in store. Sales rep stated could order it and have it delivered in 6-8 weeks. I would't be at the store for furniture if I could wait 6-8 weeks!!! Rep follows you around the store not giving you time to choose anything.

PissedConsumer1718422
Staff
1.8 (369 reviews)
1.8 (598 reviews)
Reviewer's quote

The sales staff were friendly and not terribly overbearing. When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I called to check on the status...

PissedConsumer1118909

...These guys need a new delivery company and a new staff that knows what is going on. :angry: ***..

Vernon D

Art Van Furniture and Ashley Furniture Pros and Cons

Pros
  • Floor sales staff was helpfull
  • Initial sales person
  • Selection
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Service
  • Worst after sale service
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Art Van Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Art Van Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Art Van Furniture and Ashley Furniture Latest Reviews

Recent published reviews

I was told that the warranty guaranteed repair or replacement for damage. I had the technician come out. I was told...

Read all 938 reviews
1

I ordered a bedroom set online. They clearly show 2 options one for shipping address and one for billing address. I...

Read all 2740 reviews

Art Van Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (115 reviews)
  • Art Van Furniture Furniture Set (94 reviews)
  • Art Van Furniture Delivery Service (67 reviews)
  • Ashley Furniture Sofa (451 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)