PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Ashley Furniture

Art Van Furniture and Ashley Furniture Overview

Total reviews 1043 3043
Company responses 0 126
Issues resolved 7 15

Art Van Furniture and Ashley Furniture Consumer Ratings

Rank
317 out of 1544 in Furniture and Decor category
310 out of 1544 in Furniture and Decor category
Customer service
241 in category
249 in category
Product or Service Quality
269 in category
258 in category
Reliability
209 in category
246 in category
Exchange, Refund and Cancellation Policy
210 in category
236 in category

Art Van Furniture and Ashley Furniture Rating Details

Customer service
1.4 (434 reviews)
1.3 (861 reviews)
Reviewer's quote

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Rude store manager in Huntsville, AL, and needs additional customer service training..

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Product or Service Quality
1.5 (401 reviews)
1.5 (753 reviews)
Reviewer's quote

I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****..

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...of no response we asked for a refund and even though the purchase was threw a physical store they were unable to help me and referred me to corporate cust service, the furniture was picked up by Ashley for the refund it has now been over a month out of a 4-month ordeal and no response from Ashley. Cust service wait times...

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Reliability
1.4 (366 reviews)
1.3 (742 reviews)
Reviewer's quote

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that...

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Bought a loveseat mid June, delivery was delayed until August then we received a dirty used loveseat. We had to return it to the store ourselves then 2 weeks later they deliver another loveseat, this one has a large burn on the seat. Almost 5 months and still no loveseat or communication from...

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Exchange, Refund and Cancellation Policy
1.4 (362 reviews)
1.3 (683 reviews)
Reviewer's quote

...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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...I asked for a refund, they only sent me a partial payment. The lady in Orland Park is never there. Or they never answer the phone...

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Art Van Furniture and Ashley Furniture Pros and Cons

Pros
  • Selection
  • No comment
  • Floor sales staff was helpfull
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Service
  • Product quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Art Van Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Art Van Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Art Van Furniture and Ashley Furniture Latest Reviews

Recent published reviews
No votes

I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u...

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1

We purchased a dinning set 6/2020 and when unboxed the support leg for the table was defective. After many weeks of no...

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No votes

Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored....

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No votes

I want to reinstate my as ccount as in market fir furniture for one of my 3 homes....
Second time cancelked for non use.....

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Art Van Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Delivery Service (76 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)