PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Ashley Furniture

Art Van Furniture and Ashley Furniture Overview

Total reviews 1060 3125
Company responses 0 126
Issues resolved 7 15

Art Van Furniture and Ashley Furniture Consumer Ratings

Rank
324 out of 1475 in Furniture and Decor category
316 out of 1475 in Furniture and Decor category
Customer service
248 in category
272 in category
Product or Service Quality
291 in category
274 in category
Reliability
215 in category
256 in category
Exchange, Refund and Cancellation Policy
222 in category
243 in category

Art Van Furniture and Ashley Furniture Rating Details

Customer service
1.4 (441 reviews)
1.3 (909 reviews)
Reviewer's quote

:lol:I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this...

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...Furthermore, I called customer service almost daily to figure out what's going on. My wall clock somehow doesn't show up. Come to find out, On December 26, 2000, I'm not able to get my wall clock...

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Product or Service Quality
1.5 (405 reviews)
1.5 (791 reviews)
Reviewer's quote

I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****..

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When I called Ashley Customer Service the representative said they refuse to do anything about it because I signed the delivery receipt. All I want is for Ashley to do the right thing and repair the damage they caused. I paid a lot of money for a piece of furniture that is damaged but they dont...

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Reliability
1.4 (370 reviews)
1.3 (783 reviews)
Reviewer's quote

I need my warranty money back

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Ordered server in late Dec. 2020 went to pick up at distributor and had disrespectful and lazy dockworker that refused to load me because he deliberately backed me into dock with my tail gate down and refused to load me so i had to do it my self my wife asked him for his name and he refused to give...

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Exchange, Refund and Cancellation Policy
1.4 (367 reviews)
1.3 (722 reviews)
Reviewer's quote

The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date...

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14, 2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation Im unwilling to do this. So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to...

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Art Van Furniture and Ashley Furniture Pros and Cons

Pros
  • No comment
  • Floor sales staff was helpfull
  • Selection
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Service
  • Product quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Art Van Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Art Van Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Art Van Furniture and Ashley Furniture Latest Reviews

Recent published reviews
No votes

Been trying for months to contact you guys

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No votes

My credit card got declined due of funds and I need assistance on how to pay for it. Please.

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No votes

If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for...

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No votes

I need to know how I can pay of my furniture, because my credit card declined my purchase. They already bought the...

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Art Van Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Delivery Service (76 reviews)
  • Ashley Furniture Sofa (481 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (246 reviews)