PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Art Van Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Art Van Furniture
Ashley Furniture

Art Van Furniture and Ashley Furniture Overview

Total reviews
1033
2966
Company responses
0
126
Issues resolved
7
15

Art Van Furniture and Ashley Furniture Consumer Ratings

Rank
304 out of 1510 in Furniture and Decor category
296 out of 1510 in Furniture and Decor category
Customer service
242 in category
250 in category
Product or Service Quality
267 in category
258 in category
Reliability
210 in category
246 in category
Exchange, Refund and Cancellation Policy
216 in category
244 in category

Art Van Furniture and Ashley Furniture Rating Details

Customer service
1.4 (434 reviews)
1.4 (818 reviews)
Reviewer's quote

I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Product or Service Quality
1.5 (401 reviews)
1.5 (718 reviews)
Reviewer's quote

I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 7059..

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...At this point Im extremely dissatisfied and disappointed in Ashleys Customer service..

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Reliability
1.4 (366 reviews)
1.3 (698 reviews)
Reviewer's quote

I saw South bend Fam:love:I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole...

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I went into Ashley Furniture in San Antonio and found a nice bed (King). Paid almost 1 thousand dollars for it. It was delivered with (no bolts, no center legs) and remains sitting, unused. This has been ongoing since the first week in July. Spoke with Chris and Chad....false promises. I was...

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Exchange, Refund and Cancellation Policy
1.4 (363 reviews)
1.3 (650 reviews)
Reviewer's quote

...I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Art Van Furniture and Ashley Furniture Pros and Cons

Pros
  • No comment
  • I liked store
  • Floor sales staff was helpfull
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Service
  • Product quality
  • Customer service
  • Customer service sucks
  • Quality of furniture

Art Van Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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Art Van Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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Art Van Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed...

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1

I went into Ashley Furniture in San Antonio and found a nice bed (King). Paid almost 1 thousand dollars for it. It was...

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1

I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The...

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1.2

Ashley homestore, Lubbock, Tx Paid carpet &;;;;;;;;;; ottoman cash. Delivered wrong item 3 times finally I asked...

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Art Van Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • Art Van Furniture Sofa (118 reviews)
  • Art Van Furniture Furniture Set (98 reviews)
  • Art Van Furniture Customer Care (78 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)