PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivint and Arlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivint
Arlo

Vivint and Arlo Overview

Total reviews
678
320
Company responses
174
0
Issues resolved
3
2

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 678 reviews. It is 358 reviews more than Arlo received since Nov 9, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Arlo customer support team than with Vivint customer service.

Vivint and Arlo Consumer Ratings

Rank
43 out of 435 in Security and Protection Services category
57 out of 435 in Security and Protection Services category
Customer service
47 in category
49 in category
Product or Service Quality
52 in category
50 in category
Price Affordability
66 in category
46 in category

According to consumer ratings and reviews, Vivint ranks 14 points higher in the Security and Protection Services category than Arlo. People gave Vivint 1.2 stars for Customer service criterion in Security and Protection Services category and it is 56 points higher than the worst rated brand in this category. At the same time, Arlo was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Arlo has a higher rating than Arlo. Regarding Price Affordability criterion, consumers gave Vivint 1.6 stars and it is 63% worse than other in category. Arlo however was rated 2 stars and it is 55% greater than other in category.

Vivint and Arlo Rating Details

Customer service
1.2 (275 reviews)
1.2 (175 reviews)
Reviewer's quote

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292

...The Worst customer service support I have ever experienced. Next action contact corporate..

Clemente
Product or Service Quality
1.5 (246 reviews)
1.5 (160 reviews)
Reviewer's quote

I have tried to give the benefit of the doubt to Vivint. I have reset my alarm system so many times that I’ve actually gotten really good at it. I have had technicians out here at least a dozen times or more in the last two years. Every time they come out it is a new issue, and I have fixed every...

Robert H

They just stop working, the lag time is terrible and the picture quality is a disgrace. You cant ever get a supervisor or manager, and the company has a no refund policy even when their product is defective. I spent so much money on these cameras even buying the rechargeable batteries and now I...

Tony
Price Affordability
1.6 (233 reviews)
2 (153 reviews)
Reviewer's quote

I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for...

BIson W

If this is the cost to keep the cameras operational every year, you will end up paying the same amount as the purchase price very quickly. They know these batteries are junk based upon hundreds of consumer complaints I have seen. The company should help buyers out by reducing the battery...

Lorain O

Vivint and Arlo Pros and Cons

Pros
  • Price
  • Speed when it worked
  • Service
  • Ease of installation
  • Camera while it worked
  • I liked the cameras
Cons
  • Customer service
  • Service
  • Cancellation policies
  • Customer service
  • Customer support
  • Unreliable

Vivint and Arlo Most Positive Reviews

Top rated reviews
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

5

July 2018 one of my cameras stopped working. Accidently called Best Buy, where I purchased. Was hung up on twice. After...

Vivint and Arlo Most Critical Reviews

Lowest rated reviews
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

1

On 7/20/17 I called both #s for customer service for Arlo Security Cameras the first person spoke very poor english and...

Vivint and Arlo Latest Reviews

Recent published reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews
1

After hours of troubleshooting with a tech person, our issues of our cameras persisted. They just stop working, the lag...

Read all 320 reviews

Vivint and Arlo Products and Services

Most reviewed product and services
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Sales Representative (23 reviews)
  • Arlo Security System (137 reviews)
  • Arlo Technical Support (46 reviews)
  • Arlo Pro Security System (33 reviews)